Rated 5 out of 5 by UchieiBas Home away from Home
Staying here for one night only, but I have got the most out of it. Love the Welcoming experience, a very warm resort smile, with lots of brand touch point being delivered during the check in process. Entering the room which did not take any longer than 5 minutes, knowing that we were quite tired from some adventure distance. Room is clean, and we got our honeymoon amenities setup with a card from the Management. Lovely! We know our time is limited, we went straight away to the pool which is the most beautiful setting for us to relax. We swam for hours and interacted with some of the staff around the sunken bar. We were informed to join the Indonesian night. Very good approach and up sell! Great staff! We end up having dinner at Sunset Bar which has a magnificent view to the ocean. Very romantic. We adore Pak Ketut the waiter in charged that night who deliver a warm, friendly and professional service! all courses we took, were served in right timing. I must say, The Lamb Shank, The Sumbawa Crab and the Mango creme brûlée, heaven! Taste, Portion and Presentation is just perfect! We bid farewell to the staff that night and were going to bed to compliment the night. The next day, breakfast at Kebun Anggrek. Breakfast variety was widely spread, up to our expectation. Even we order something not from the buffet, the staff could accommodate it perfectly (We ordered a custom egg benedict, medium with hollandaise sauce. Perfect! The service was excellent knowing they were having quite a meeting group that day. I must admit, they can differetiate the leisure and business service very good. We went to burn some calory at the Gym which was the facility of the hotel. 24 hours free entrance! Love it. Unfortunately we didn't meet any trainer in charged, but we did try to operate the equipment well. This hotel is just a piece of heaven away from home. Before checking out, we had lunch at Bawang Putih Restaurant which was also an adorable experience. We had the local food which is the Taliwang ala Chef, and Sate Campur. I was surprise to see the portion and presentation of the Taliwang, it is the best ever! very recommended! You don't have to bother driving along the city to find this local experience because Sheraton Senggigi just deliver them in the right way.
Check out process was the best. They even offer me a lounge to wait for our flight at the airport, a personalized service! Thank Sheraton Senggigi Staff, you made our experience and we will come back next year with a larger parties.
January 29, 2015
Rated 3 out of 5 by MarkTexNYC Underwhelming
I can understand folks staying here who come from this part of the world. The rates are insanely low. However, if you're venturing 30 hours from the other side of the world, your expectations of an Indonesian resort paradise may not be met.
This property seems old, but well kept. The pool is pretty nice and immaculately clean. We spent most of our time laying around and using our Starpoints to order drinks (and for the record, the drinks were not good). No real beach (at least not the kind you want to lay around on).
The rooms are average. AC works well. Older, but well kept and clean. Everything worked and beds were comfy. Nice balcony but chairs were not comfortable enough to sit in for more than a few minutes.
The restaurant is awful.
Luckily you're a quick walk (albeit on a busy highway) to lots of yummy, local restaurants. We used TripAdvisor to find some great places. Also, many restaurants will come pick you up for free.
The staff is excellent and super friendly.
March 5, 2012
Rated 4 out of 5 by Shep Charming experiance
We read a couple of reviews upon arrival. Some very positive, and a few with negative remarks. From the moment we arrived (at 1:30 AM), we enjoyed every aspect of this hotel. It is situated perfect for almost any attraction on Lombok, expecially if you love the sea for either watersports, diving or just simply a boat ride. The staff made us feel good throughout our stay. Even if the hotel is not new, it is well kept and very cleen. The garden is kept in perfect condition. I am normally not a fan of swimming pools, but here a had a swim every afternoon after returning from our activity of the day. We enjoied ouselves very much.
December 8, 2011
Rated 5 out of 5 by Brooke123 Beautiful Beach Resort
This was a terrific resort that had great amenities, an amazing staff, good location and very relaxing. The spa was incredible and we also had a romantic dinner set up on the beach by the hotel which was amazing.
December 1, 2011
Rated 5 out of 5 by Sharpey Pleasantly Surprised
After reading previous reviews I was expecting the resort to be tired & run down, but far from it.
We had a garden terrace room which was very clean & in excellent condition with the decking on the terrace appearing to be brand new, as were all the other ones we saw.
We ate at the poolside restaurant a couple of times & the food & service was first class as was the service everywhere, there are some really great people who work at this resort.
One small complaint is that there were a few functions that precluded us from dining at the main restaurant for 3 nights out of 5, which forced us off site to dine.
The Sheraton lounge at the airport is well worth using & a great idea (A$5 for the buffet)
Please pass on our thanks to all the Sheraton staff who made our stay such a pleasure.
September 24, 2014
Rated 5 out of 5 by Gita88 The best location and beautifull place to stay in senggigi
The best place to stay, even after 18 years had past since the first time i stayed at this hotel. It is still the best place and most wellcoming place to stay in sengigi beach lombok. Deffinitely will come back again since more thing to do now in lombok island.
July 9, 2014
Rated 5 out of 5 by AussieTraveller21 Just Awesome
Our stay at the Sheraton Senggigi was easily one of the best holiday experiences I have had to date. The staff were absolutely delightfull, honestly the nicest people we have ever met. I especially liked how they would join in activities with guests, it was a really nice touch. The food was outstanding, the services at the hotel were vast, and the accommodation was just excellent! We stayed in the beach front villa with our own private pool, lounge, sun room & deck. It was very hard to leave the room! I would like to thank the staff at the Sheraton Senggigi and think they should be very proud of the hotel they are operating. We will be back.
December 9, 2013
Rated 5 out of 5 by Rmkm04 Quality hotel in a lovely garden setting
The Sheraton Senggigi is set in lovely gardens that delighted our two small children (3.5yrs and 18 months). The beach is calm and generally clean so also great for family fun. The pool and separate kids pool were great, although a little cold in the morning - fortunately the sea was warm! There is always a bit of a rush for pool loungers, so get up early to grab a spot. The hotel food is great and well-priced and there are several excellent restaurants for families within easy walking distance. The staff were very friendly and loved talking to our kids. Babysitting wasn't available which was a pity, but we still had a great holiday.
August 7, 2014