Rated 4 out of 5 by Vincos NOT EXACTLY PERFECT
OVERALL IMPRESSION: I am really in two minds about this place. On the one hand, the setting is quite beautiful - located as it is - away from the tourist hordes in Megalochori and the uniqueness of the property (a former wine-producing estate) should be the stuff of dream vacations. On the other hand, I had the very distinct impression that SPG high-rollers are seen as an imposed evil that the staff really would rather not have to deal with.
SPG RECOGNITION: Given begrudgingly! As this was a very important romantic holiday, I was checking the SPG.com mobile app daily in the hopes that an upgrade would post. It did not - even on the morning of arrival (we got in late in the evening) when upgrade assignments are usually made. Checking online, there was full availability in every category. We were on a Beat The Timer rate so confirmed in the lowest category, Dorian Suite. During check-in no mention was made AT ALL of the upgrade or lack thereof and when I questioned this, I was told the hotel was fully booked...even though practically every key was hanging on its hook behind the Reception Manager. I noted this and the fact that online there was full availability and out of nowhere the rooms manager appeared with the miraculous information that she has just received a last minute cancellation (at 20H!) and we could be upgraded. The whole thing smelt of fishy damage control and lacking in goodwill. The upgraded room was lovely but as everything was last-minute, of course, it had not been prepped with any amenities or any of our special requests and featured twin beds.
Determined to have a positive experience, the next morning we went to breakfast in high spirits and were shocked not to be greeted by anyone nor shown to a table. I could see the F&B manager flitting around but she made no effort to make contact with us. Maybe I am spoiled, but as a Platinum 100+, properties receive our photos and instructions to greet us by name - sometime to the point of embarrassment. I was shocked when I finally asked one of the boys (I get the impression that the kids that work in this place are largely on some kind of summer work-study) for coffee and rather than respond with a pleasantry or a “yes, of course, sir,” he GRUNTED at me. Crazily, we took this personally and felt pretty unwelcome... although I certainly didn’t see the staff fawning over any of the other guests either! The next morning, I waited to be greeted by the F&B manager and actually stood in front of her until a greeting was forthcoming. I commented that perhaps she and her staff were underpaid because they were all so unpleasant. Although she tried to make amends and personally delivered an amenity to us in the room, by that time I definitely felt we were persone non grata whom the staff studiously avoided. To be made to feel uncomfortable in such an otherwise beautiful setting was a real shame.
The evening before departure, I tried to confirm what is usually an automatic late-check out but they were categorical and unmoving on the standard check-out time. Not even a midnight call from our Ambassador could garner us an extra hour. As the place always seemed virtually empty and we didn’t see any great number of arrivals throughout the afternoon (spg.com again showed full availability in all categories), I took this as the last straw of mean-spiritedness.
THE ROOM: Truly beautiful - respectful of the island style and extremely comfortable. We loved the private jacuzzi on our very secluded terrace. Maintenance issues and problems with the safe but, in general, a dream room.
LOCATION: In the village of Megalochori but a good distance from the island action which could be a good or a bad thing. I loved the selection of very fine restaurants immediately outside of the hotel. I missed sea-views which were limited around the resort and non-existent from our room.
DID NOT MEET EXPECTATIONS: Disappointed that after much arranging, we were not met at the airport as we had contracted.
ONE THING TO KNOW: While the food was very good in the Vinsanto Restaurant the service was haphazard and the prices were excessive considering that an equally good - or better - meal was available a couple of yards away in the village at a fraction of the cost...so dine out. Four restaurants in the little town and all of them are great.
September 15, 2013
Rated 5 out of 5 by gasjr All that you could ask for
First the staff-knowledgable, friendly, can't do enough for you.
The Facility - if you want to relax in luxury come here
Service - it is personal and expert. The van service could add one more trip to Fira, butin allis great.
Food - B'fast is great. For dinner go to one of the 6 in the town where the resort is located ...better food for 1/3rd the cost
November 13, 2013
Rated 5 out of 5 by SteveK Honeymoon at Vedema
I was looking through our Honeymoon Pictures today as in two weeks it will have been a year since our Visit to Vedema. I was reminded of the amazing stay we had at the resort. the friendliness of the staff and the comfort and amenities we received during our visit. The location on the island is great. It was an amazing time at an amazing place. I strongly recommend the Vedema Resort if you are visiting Santorini.
May 3, 2013
Rated 5 out of 5 by Gpsarros Gpsarros
Really nice hotel. The beach the hotel has a reserved space for is really rocky and not so nice.
October 21, 2012
Rated 4 out of 5 by hartdoc Staff of hotel need to be trained better
I spent 2 nights at this resort with my wife and we went for pure rest and relaxation. When we were taken to our room we saw a clean, luxurious room which was inviting. The bellman showed us the outside sitting area and there was a cat under the lounge chair. Since I am allergic to cats and my wife was fearful of cats they attempted to chase the cat away only to see it return. The management changed our room. We sat by both the pool and the Jacuzzi. They were very peaceful. So peaceful that not once did we see pool staff. No one offered to set up our chairs or provide us with towels. There were no waitresses around the pool offering drinks. No one cleared any of the garbage that was by the Jacuzzi pool the whole day.
We asked the front desk to arrange for a taxi in the early evening to go into town but they discouraged us from going into town by taxi at this time because they said that it would be very difficult to get a taxi at that time. We took the only shuttle into town at 5:15PM. The following night I saw people getting into a taxi at the same time I was going to go. I was disappointed in the service of the front desk. I also feel that there should be more shuttles into town. I must say that I was very happy to be picked up by the shuttle service from the port. Aside from these mishaps, the food in the hotel is delicious and fresh. We did relax and enjoy the boutique experience we had in this hotel.
August 2, 2013
Rated 2 out of 5 by DON43 A disappointing experience
First impressions stay with you and the first impressions were not good. We were picked-up at the airport as promised but we had to wait about two hours before being given access to our room. In this two hours we were given a tour of the facility. Its location was not what we expected. We were nowhere near the ocean and it was impossible to see water from any location. Our original room allocated was a suite at the same level that we had booked. We were told that no upgrade was available. The disappointment on getting in to the room was great. The suite was tired looking, poorly outfitted and finished. There was rust in the fridge, mould in the caulking and the overall impression was a cheap summer cottage. There was an old hot-tub which took up most of the balcony. This balcony was the only place that had a limited water view. I told the hotel that the only thing "Luxury" in this Luxury Collection property was the price. Later that first day I was able to talk to the owner/general manager and he arranged for a change of suites on the second (of six) nights. This was much better, had a water view and its own pool. Breakfast most mornings was problematic because of smokers who sat for one or two hours. We asked to be sat away from smokers but this was impossible to control, even when we had a "reserved" table. The wait staff did not appear well trained and it was often impossible to get hot coffee and refills or a large glass of water. On a number of mornings, the tablecloth was soiled. Must nights we ate in the village but one night in the signature restaurant, Vinsanto. Service was good but the meals were overpriced. There were problems with getting complementary water (essential since the tap water was not potable) and facecloths in room. As our stay progressed, we got to better appreciate the resort but we were left with the overall feeling of having paid far too much for the quality of facilities and service that we received
September 25, 2013