Rated 5 out of 5 by girslweekend Perfect weekend!
I can't say enough good things about the accommodations and the hotel staff! We got an upgrade to ocean view room at check-in, and the staff was very helpful and attentive, especially the waiter at the pool, the housekeeping staff, and the bell staff! While the front desk was fine, the waitstaff, housekeeping, and bell staff were so kind and welcoming and went out of their way to answer questions, and remembered us each day.
July 7, 2014
Rated 2 out of 5 by Whynickname Good hotel, poor service
Delivery of water takes more than an hour. No recognition of gold member in terms of the rom location and quality.
July 8, 2014
Rated 3 out of 5 by Hotinmexci Very nice rooms but staff need better customer service
The shuttle drivers to town were really bad with blasting hip hop music shaking the car. They had no regard to the customer making us wait in hot car while they talk amongst themselfs. Every employee you asked a question to had a different answer to what your question was. Service was way below average for a high end resort. Rooms were very nice though. Staff seemed to have an attitude.
July 4, 2014
Rated 5 out of 5 by LisaMsongbird Extraordinary Resort
My husband and I wanted a romantic getaway and we were so happy with everything this resort had to offer!
July 5, 2014
Rated 5 out of 5 by Karin29 beautiful hotel and location
We just returned from Cabo on June 20th. The hotel does a great job keeping everything clean and in great shape, especially the grounds, Pitahayas is an excellent dining choice, food was delicious, way better than De Cortez Steakhouse. Only advice, when you check in a representative leads you to believe they are a concierge and will assist you in making plans. Apparently they do not work for the hotel but the timeshare portion on the property. She led us to believe we were booked on a sunset sail, it was a booze cruise, awful food and not romantic. I spoke to the desk person who was not helpful at all. The front desk staff is not rude but not friendly.
June 23, 2014
Rated 5 out of 5 by Gracie1932 This hotel has great hospitality an features
I would recommend this hotel to families friends an couples... It has alittle something for everyone
July 4, 2014
Rated 4 out of 5 by Karin29 Hotel is beautiful!
The hotel was great, the food was wonderful, overall had a great time! The the pool staff is also very attentive. The problem we had was after checking in we were led to believe a member of the staff was helping to set up reservations for activities. Only later did we find out that person only works for the villas. She set us up on what we thought was a romantic sunset cruise to find out it was a booze cruise. It was terrible! I complained to the front desk person upon check out, who was rude and no help at all. For a Gold SPG member I was very disappointed in the response
June 27, 2014
Rated 5 out of 5 by Chris05 Great resort, great week
The Sheraton Hacienda is a great resort! We stayed for 7 nights in early June. The staff were very nice, and all three concierges were amazing. They helped us plan all of our activities (dune buggies and snorkeling in Cabo Pulmo recommended) and line up a series of outstanding dinners (Flora Farms and Casiano's). The food on site is good, but the prices are very high. Much higher then surrounding area. The shining star is Girasoles de la Hacienda. There all you can eat breakfast is reasonably priced ($15) and includes unlimited ordering from the menu - food is excellent. Pitihayas was also good.
We found the beach very swimmable, and the large waves made it fun. Little kids would have problems.
The grounds and location are perfect. Would recommend!
June 16, 2013