Rated 5 out of 5 by hebaR the hotel location and team are wonderful
Want to highlight one things that got my attention - Mohamed Ibrahim (Coffee boy) at the reception. very pleasant, hospitable and doing his work wit high degree of integrity, humality and happiness . He has a great future in hospitality business .. THANK YOU Mohamed - I left with an amazing impression -
October 5, 2013
Rated 5 out of 5 by Lizzy1 Poor start good end
On arrival we were very disappointed with room ,service, attitude and general appearance ,I asked for another room, initially refused asked again moved to another room again not satisfactory,contacted GM issues we had with staff ,room ,restaurant ,food were rectified within a few hours.Service very good from all staff,food presentation and quality improved greatly,suite very good bathroom let it down dated ,bath badly stained ,shower curtain ,shower very low pressure.Club lounge staff excellent ,remembered our names and drink preference after first visit.Maitre de both of them very good also Kevin and Julia in restaurant at both Breakfast and dinner all excellent team members very attentive .Club lounge staff Eleazar and Mark in particular very good and helpful
Following Dany Dagher intervention our holiday became what we expected from Sheraton /Starwood and Dubai perfect.
July 4, 2013
Rated 5 out of 5 by Mascha59 Stay of my life
I was upgraded to the most extraordinary suite. Would have loved to have had my whole family with me!!!!
October 18, 2013
Rated 3 out of 5 by Surmon Shoddy reception
After a HAUL through Dubai airport (nearly two hours), we got to the hotel to find our two rooms were four floors apart and my kids had a smoking room! They were so ill prepared for us which was so irritating as the reservation was made well ahead. The bedroom windows were filthy - could hardly see the view and the bathrooms are archaic for 5*. Definitely needs a re-vamp. Restaurant and minibar prices were ludicrous.
January 20, 2013
Rated 3 out of 5 by ocanguven This hotel has great features
This hotel has great features
October 20, 2013
Rated 3 out of 5 by MrStranger Great hotel, below average service
This is the 3rd time our family stays in this hotel. Everything was fine before, but this time it was a different story... At the time of reservation we specified exactly what kind of room we needed - and we didn't get it. Hotel management was always finding excuses on why they could not do what they committed to. If they can't keep their commitments (given at the time of booking) - why giving them at all?
November 11, 2012
Rated 5 out of 5 by Honeybunnie Dubai in February 2013
Our room was perfect, very roomy, bed and pillows very comfortable. Good sized bathroom. Staff very helpful and friendly all throughout the hotel and the Concierge staff, especially Gerry, couldn't do enough for us - all very efficient. The breakfasts and dinners were all excellent. Loved the gardens, pool and beach and, again, all very clean and well kept. We will definitely return to the Sheraton Dubai.
February 20, 2013
Rated 5 out of 5 by REX28 a five night stay
Arrived at an ungodley hour so missed dinner but cafe provided a drink and salad instead at 1.0am!
An exceptionally well run hotel in all respects with friendly and attentative staff. Nice beach and lovely gardens/pool. We would stay again without hesitation but cant say we fell in love with Dubai.City ! Skyscrapers far too close and 24/7 traffic jams. next time we will stay inside the hotel!
June 12, 2013
Rated 5 out of 5 by Andy Exceptional Service
Just wanted to highlight the exceptional service delivered at this hotel by all the staff, from the check in reception to the conceirge arranging the taxi for departure everyone was perfectly helpful, professional and friendly. Of particular note were Avril, Mark and Eleazor in the Club Lounge, who went out of their way to make our stay memorable. Many thanks and see you next time we are in Dubai.
April 16, 2013
Rated 5 out of 5 by Rami The best place in Dubai to be in .
I am sure that this hotel has an excellant management , motivated and loyal staf .
The thing that attractted me the most is i found all staf are very well trained and meet you with good smile ...
Also , i have invited my supplier from Altuglas - France to the hotel resturant for lunch.We really have enjoyed an excellent lunch. My gust was extremly happy with the verities , quality of the food !!
January 11, 2013
Rated 4 out of 5 by worrybeads Good but Not excellent
This is a nice hotel which is suited more towards the Holiday guest than business having said there are no major complaints. It is just there are so many better hotels in Dubai that suit my needs more. The state of the windows (Dirty) was a disappointment and with a room over looking JBR meant that I could not have the curtains open at any stage of my stay. The staff however were exceptional.
March 2, 2013
Rated 5 out of 5 by Andy21 Fantastic time
Having returned from a 5 night stay, the hotel is excellent with extremely good staff, particularly in the Palm restaurant and reception. The well maintained gardens, pool and private beach are great locations to relax. The rooms are comfortable and cleaned to a high standard. My wife and I look forward to returning.
August 31, 2013
Rated 5 out of 5 by SmithBatch Amazing Dubai Weekend
The beach and the pool were amazing, it was a long weekend away from work in Saudi with a visit from my now fiancé as we got engaged on the beach at the resort!
Try the Chinese restaurant and go for the Peking Duck.
At the pool bar ask for the fresh coconut milk with Malibu rum.
We preferred the café for a light breakfast, awesome croissants, Miso soup breakfast with great service.
May 27, 2013
Rated 4 out of 5 by Kimbo95 Solid Sheraton Experience
The hotel is somewhat out dated but made up for by location and service.
Club lounge was the highlight with fantastic breakfast buffet, nice evening snacks and drinks and very attentive, helpful staff.
Spa and gym were also of high quality.
Pool and pool bar probably need some refacing and upgrade service for drinks / food etc.
Duvee on the bed is a bit heavy for such a warm location
November 26, 2012
Rated 1 out of 5 by Taisser Lack of attention to customers concerns
We checked in for 2 nights April 4 and 5 ,2013 given room on second floor , upon arriving to the room and all day they we doing major carpet change and loud pounding above our room, we complained to the front desk but they igonred us so we checked out next day and stayed for only one day and hotel refused to reimbause us with one night since it was the hotel issue that drove us away.
April 8, 2013
Rated 5 out of 5 by sam46 Sheraton Jumaira Beach in Dubai Review
Our stay was excellent, Hotel emplyees and Management were reactive to all our needs. They extended many courtasies to us during our stay. The only suggestion is for the Food and Beverage Manager should experience the Sea food night at the Sheraton Diera as they will need to improve the one they have at Jumaira Beach.
Overall, our stay was excellent and we enjoyed it much.
February 17, 2013
Rated 4 out of 5 by Nick53 Adequate features and comfortably priced
Disappointed with restaurant choices, however buffets very comprehensive and great service. Beach areas very good. Staff in general were very helpful and polite. Especially the catering and consierge. My only staff disappointment was one gentleman at reception who was somewhat surly and did not go out of his way to help. All other staff - top marks.
July 15, 2013
Rated 4 out of 5 by cookie33 This hotel has good facilities
Overall the hotel is good, lounge is a great asset and work paying the upgrade for. The outdoor facilities are good, bar, beach, garden etc. Staff are all very helpful and friendly. The one downside was the breakfast in the main restaurant, both days we ate there our table was cleared while we were at the buffet....there was no visible management of the staff or guests
October 26, 2012
Rated 5 out of 5 by harry45 perfect stay
perfect service by the staff, starting from check-in, very flexible with the poss. of early check-in at 08:00 am ! (important due to our little daughter), very child frienly staff and overall environment - overall: congratulation to your staff - excellent service, only the rooms are not up to the latest standard - nevertheless we can only recommend this hotel !
December 14, 2012
Rated 4 out of 5 by WorkingHard Working Hard
I was a little worried by some of the reviews that I read. They were WRONG! The Staff is Great! The Rooms are comfortable! The Location can't be beat! Yes there is construction all around the hotel but if you notice that you aren't enjoying the ocean or the pool like you should be! After working hard all day the pool and ocean was a welcome relief!
May 20, 2013
Rated 2 out of 5 by qwervcxz Watch out for internet charges
Stayed there for 2 nights and was quoted 400AED per night for my internet usage, although it was subsequently reduced to 200AED after I expressed my displeasure. This hotel charges 100AED per night, per device, which is unacceptable. And there is no information of the internet rates in the room. I've not been charged this way in other reputable hotels.
May 29, 2012
Rated 4 out of 5 by Beady Great with children
Staff and service all exceptional; hotel room was quite dated but as we had 2 children under 2 yrs that is fine for us (i would have been dissappointed if travelling with no kids).
Hotel grounds and facilities excellent for families and in my opinion the hotel is trading on its lovely grounds and beachfront location .
Pool is a bit small but adequate
February 22, 2013
Rated 5 out of 5 by Jejucovi A great hotel to relax in.
We 4 women (60s) spent 4 nights here on our way home to Australia. It is a smaller hotel than some in Dubai, but what a good choice we made,the room was great and the service excellent and it has its own private beach which is just beautiful. We would certainly stay here again and we will recommend this hotel to all of our friends.
June 11, 2013
Rated 5 out of 5 by Mo78 What A Hotel - Beyond Expectations!!!
We loved our stay at your hotel. The Hotel was brilliant with upto date facilities in terms of the pool, beach, the activities, the food and breakfast was very very tasty. My daughter loved the pool area and i got to say it felt very private and a family environment. Staff where very helpful and the gym, sauna and steam was good standard
April 29, 2013
Rated 5 out of 5 by LikaUJ Spoiled
I was unable to make this trip due to another business trip, but my wife took full advantage. She only had great things to say about how much she enjoyed her stay and how the staff at the Hotel spoiled her and treated her so well. She also enjoyed the Executive Lounge and the staff pampering. Thank you for makeing her trip a delight.
February 25, 2013
Rated 5 out of 5 This Hotel is excellent and far exceeded my expectations
The experience from start to finish was excellent. Every member of staff from when we arrived until we left were absolutely fabulous. The food was better than what we had when staying at other 5 star Hotels on Jumeria Beach. The staff in particular in the Palm restaurant were brilliant. We cannot wait to go again
June 15, 2013
Rated 4 out of 5 by Gill1 Hotel staff are exemplary
The Sheraton hotel staff are amongst the most professional I have come across. I travel extensively for my job and therefore stay in many hotels. The staff made our stay last week pleasurable and memorable. John in the CLub Lounge I would highlight as someone who should be commended for showcasing the hotel in its best light
March 10, 2013
Rated 5 out of 5 by SAWilliams1 Amazing staff, fabulous facilities.
Where to start. I love this hotel. The staff are so friendly and happy to help. I love the fact that this hotel is small enough to feel homely and at the same time big enough to offer fabulous facilities. The beach is divine and the pool and tree sunbathing areas are superb. I would always come to this hotel when in Dubai.
October 28, 2012
Rated 5 out of 5 by Angie50 Great Space
Our 2nd time visiting Dubai and what great time. Hotel was in a fantastic position, lovely large rooms and plenty of assistance from the friendly staff. Food was fantastic, choice fantastic too. Would highly recommend this hotel to anyone.
August 17, 2013
Rated 5 out of 5 by Ruso Great ,friendly and enjoyable
Stayed Five Nights absolutely enjoyed my stay with this hotel the staff was unbelievably friendly and went out of their way to make sure our stay was perfect
September 8, 2013