Rated 5 out of 5 by Zimtraveller Another perfect stay in this Dubai jewel
I have been staying in the Sheraton Jumeriah for many years and thank goodness it has survived the total revamp of the marina area. A revamp which has been very succesful, making the Sheraton an even more attractive location. It is made even more special through staff continúity, especially Avril Holmes and her team in the SPG lounge. Avril has been in the hotel longer than any other member of staff, and the hotel wouldn't be the same without her!
October 26, 2014
Rated 4 out of 5 by Amelie6 poolside is excelent
very nice staff
for 3 adults, room with extra bed, too small
room cleaning perfect
helping in the garden (chairs and umbrellas) excellent
lots of construction around
October 26, 2014
Rated 5 out of 5 by Wombats Highly recommend
Trying to choose a hotel to stay for our first visit to Dubai was a little overwhelming choosing on the internet from over 490 hotels. I cannot express enough how pleased we were at our choice. The Sheraton was the best. The food, the service, the hospitality. The staff were so proud of the hotel and their workplace, so nice to receive excellant customer service in todays society.
July 7, 2013
Rated 5 out of 5 by Kimberly1122 They Wow'd Me
My daughter came with me for a week in Dubai to look at apartments and houses, we might be moving there.
We stayed at this hotel because it is in the area we are considering moving to.
Because I'm Platinum I got an instant upgrade...but they didn't have a suite with two double beds available...so they gave us an absolutely wonderful Garden Suite, 2 bedrooms, 3 bath, full kitchen, living room and patio with patio set for coffee in the morning.
The Breakfasts in the Club Lounge were great, the staff is wonderful, and snacks are availalble all day. At night there is a Happy Hour and once again, everything is tasty and the staff bends over backwards to make sure you're comfortable.
I loved it, will keep my people at this hotel when they come to work with me...I love this place. And, the private beach and great pool....you really need to try this hotel out!
Lastly, one night they had Christmas Carolers in the Lobby, they served hot spiced wine (Glu Wein) & Christmas Stollen (great German bread). It was wonderful.
December 14, 2011
Rated 4 out of 5 by Nico35 Enjoyable stay
We had a very enjoyable stay at the Sheraton and would definitely recommend to others. The rooms were very comfortable and the staff at the hotel were exremely friendly and helpful - nothing was too much trouble.
October 6, 2014
Rated 4 out of 5 by bob89 consistancy in treating customers
the hotel is providing a good level of services from the check in to the check out.
the dutly staff is really professional, for a client is important to feel a CUSTOMER...
October 3, 2014
Rated 3 out of 5 by jbauer Poor Platinum Treatment -- Avg Hotel
Traveled in Spring with wife and 2-year-old son
I checked in with our friends. I have Platinum status - they have none -- as in no status. We both booked 2 seperate basic rooms - us on cash and points and them on a paid rate of like $500 US. Separate reservations. Upon check-in I was told, 'congratulations, you have been upgraded to a Tower Ocean View Suite.' Wow, I thought, I didn't even have to ask. This came with the whole Platinum you have been upgraded key-card slip. Went up to our room. And? It was a tiny mid-floor room facing the street and construction. No suite. No partial ocean view. Nothing. I called down and expressed my concern and asked to speak to a manager. She got on and said -- 'no, you haven't been upgraded. he must have been mistaken.' I asked how the desk clerk could have made that mistake? She then said, OK we will transfer you to an ocean view room. So we were moved across the hall. Same room, better view. No suite. No upgrade...The best part? Our no-status friends were given an ocean-view room upon check-in -- a better room than us! Even though we checked in at the same moment and availability was the same...shady business at this place. I asked to speak to another manager after this and someone who said he was a manager, but whose nametag said otherwise, insisted there were no upgrades available and had no anwser why our friends got a better room than us...
Bad attitude here. There are plenty of better options in Dubai. Look elsewhere.
October 25, 2011
Rated 1 out of 5 by ME123 It is the worst Sheraton hotel i ever stayed in.
Stinking rooms, very rude staff. No one cares attitude. The front desk was very bad. The house keeping a disaster. No shower gel in the hotel . No upgrade given. Even after taking to the manager he did not do anything. I will never stay in this hotel again. Actually i dont believe this has anything which a sheraton should hav.
December 13, 2011