Rated 3 out of 5 by Ilonaj training needed
The hotel facilities are good, but the staff of young people were not well trained, Wait staff didn't understand the menu, cooks apparently also did not know the menu. As an example we ordered oat meal from the menu and a bowl of raw oats were delivered. At dinner we ordered appetizers and an entrée. the restaurant was not crowded, but the food was late in coming. The reason was that they held the entrée until the main dish was ready and then served everything at once. The employees were extremely friendly and they tried to provide us with good service, but there appeared to be an issue with training.
October 30, 2014
Rated 2 out of 5 by Aug14 Family vacation
The food that was given for half board guests was unsatisfactory. And did not have any taste. The variety from day to day was poor. It seemed like they had same menu for dinner every night. Very poor compared to other hotels in Turkey. The room was not vacuumed during the whole week we were there. They only changed sheets and towels that was the only cleaning we received. Hotel was 100 percent full. There were times we had problems finding table for breakfast and dinner. Several times we had to wait more than half an hour for them to clean the table. Even water during dinner was extra. It is really not worth the money we spent.
August 20, 2014
Rated 1 out of 5 by Redlion We got really cold
Central heating was not working. Altough we warned the hotel that we were cold they turned on the heating at certain hours. This is not a three star hotel. Since it is winter time the heating should be operated 24 hours. We were really cold during the night. Spa was not clean. (Specially sauna) The breakfast buffet was lacking in variety. Weekend and weekday buffet standards were not the same. I would not recommend this hotel.
November 4, 2014
Rated 3 out of 5 by defne2609 worth staying for the location and sea
the location is great; the sea and beach is even greater. how you host your guests is like a low class hotel. At the beach it was nearly impossible to find a waiter; wait forever to order; when I go the main bar to eliminate the waiting, the response is "please go back to your place and order by a waiter"! breakfast is poor; everwhere you wait at the line; even you can get limited quality food. ı felt like ı was not paying for the stay... at 6 pm when I want to eat at the beach; I am told the kitchen is closed because dinner serving will start at 7 pm upstairs. What if I dont want to leave the beach??
overall I think the hotel is managed by an ex-boarding scool management....
August 25, 2014
Rated 1 out of 5 by Mete73 The worst Starwood hotel!
I feel I have been tricked after staying at this hotel. I chose it because it is Sheraton and I know the quality of the service but I was shocked to see the service is a two star hotel service. Expensive but low quality service.
Staff complains itself from understaffed number. Employees are school trainees. Every unit is a failure. Front desk made mistake by making my check out one day later also I checked in at 16:00. A simple sheet request to room was not done. Waiters shouting each other during dinner service. A complete disaster. Shut this down to save sheraton's brand. I will not stay in this hotel never again. Also will try avoiding my other stays in Starwood names..
August 12, 2014
Rated 4 out of 5 by longvue Very nice hotel, staff needs some guidance. Don't go during Beyram.
We were at the Sheraton Cesme at the end of July 2014, during Beyram; a very busy time. The public spaces are beautiful, and the buffet breakfast is excellent. Pool was beautiful but crowded; same for beach. Beach service was attentive and rapid. Room service options were very limited with food just so-so. We encountered some staff members who spoke limited English and did not seem inclined to look for a more fluent co-worker to help. Interestingly, these were more often young women than men. Taxi ride to central Cesme cost 45 TL (about $22 american) and the traffic was very thick (again, probably due to Beyram).
August 4, 2014
Rated 5 out of 5 by selin78 Best Hotel in the region
I must say that Sheraton Cesme is the best hotel in Cesme region. I stayed in this hotel in the past because of some business related activities. This was the first time that I had a holiday and it was really excellent. Especially the staff of the hotel are very qualified and friendly. Thanks to all of you who made my holiday unforgettable.
See you again next summer.
October 8, 2014
Rated 1 out of 5 by Fox25 Stayıng ın Cesme Sheraton
I have never seen ın world wıde sheraon hotels;
-Cleanıng the rooms was very bad and never changıng the bad sheets sınce 4 days even ınformed quest relatıons twıce.
-Behavıor of thefront receptıon people was bad durıng our arıvals and most probably because of our stayıng revards poınt and mentıoned that how you book durıng thıs perıod etc..
-As you know that I have booked 2 rooms for 2 adults each room for my famıly and my quests but we have chıldren 7-9 and 14 years and hotel charged extra for thıs chıldren and as far as I know chıldren should be no extra charge....
July 4, 2012