Rated 5 out of 5 by bwill Wow! Incredible
Hands down the best hotel I've ever stayed at. Room was magnificent, comfortable, and luxurious. The spa, pool, and view of the ocean were top notch. Staff was outstanding. Great, great work!
October 10, 2014
Rated 2 out of 5 by KSB63 Overall, Staff were awful
We returned this weekend from 5 nights at the St Regis Monarch Beach with our kids. The hotel is nice and the room was wonderful, but the staff needs a lot of work. The housekeeping staff was very hardworking and friendly, but otherwise, the staff left much to be desired. From the check in clerk to the bellman to the restaurant staff, everyone seemed annoyed to be working. Few were friendly or helpful. The hotel caters to large groups and weddings and as a result everyone else seems to get overlooked. We have stayed in many luxury hotels and we have come to expect much more from this level of hotel. I hope the hotel will spend some time training their employees on customer service. A smile would go a long way.
July 30, 2014
Rated 1 out of 5 by Piggy555 4th of July
Awful experience. Pool cabana service was downright unprofessional. Turn down service was an insult to my family-they put the robes and chocolates on our bed but not our son's - even though his robe was hanging next to ours in the bathroom. We quickly threw a chocolate on his bed but he saw & was disappointed. Butler "Dale" seemed annoyed and frustrated the two encounters we had with him. Our balcony was filthy with long black hair all over the floor (I covered the balcony with bath towels to not step on it. Staff seemed like it was a "summer job" and weren't able to answer any of our questions. So frustrating that we checked out after 2 nights instead of 3. We always choose St. Regis & had stayed at this resort previously with a favorable experience. It was a miserable trip and my family left disappointed and cheated out of a vacation.
July 7, 2014
Rated 5 out of 5 by Kozy1 Beautiful property, very friendly staff.
I felt like a valued family member the entire time I was at this property. Every staff member I interacted with was friendly, helpful and pleasant to talk with. Every request was met with enthusiasm and fulfilled quickly and often beyond what I expected.
While the main hotel is not even remotely a beachfront property, the hotel does have a private beach clubhouse that guests can visit by riding less than 10 minutes across hotel grounds in a fancy tram shuttle.
Be aware the hotel does not have a free or low cost self parking option, so all guests with cars (which is likely 90% or more) are forced to valet park for a high price, which really adds up on a multiple night stay. I found this situation surprising since clearly they have the room on this sprawling, non-urban property to provide a self park option at a reasonable lower rate per night.
December 8, 2011
Rated 5 out of 5 by longdrive2014 Relaxing Getaway Annivesary
The staff made our anniversary trip and they must be commended. Pool attendants were on top of their game ( Especially Whitney and Ivan) Everyone seemed interested in making our stay a memorable experience. We were slightly upgraded on our room because it was our anniversary. Thanks to the Front Desk. Facilities were excellent and I would highly recommend attending. Only a few minor criticisms that I am not sure can be helped. Cell phone reception is very poor and I was told it was because the structure was so sound. Think mgmt. might look into some solutions if you plan on answering your phone. Also, there was a big group in town and pool tried to tell me they could not serve us a late lunch. We worked that out pretty quick. golf course was a little oversold and I choose not to play since it looked to be in poor shape. They flooded it as I believe they were overseeding. Seems important to let people know this prior to booking if that was your main activity. I did not play as a result. Other than those minor things the resort is great and the people even better.
October 8, 2014
Rated 5 out of 5 by FirstClassTraveler001 Simply AWESOME!!!!
This was by far one of the best resorts that I have stayed at. Incredible service, immediate SPG Gold recognition and benefits, fabulous rooms, great food, fun activities for children. I loved the butler service offered to suite guests. I would highly recommend this hotel to anyone who is interested in having a first class holiday. I cannot wait to return for a longer stay next summer.
July 17, 2012
Rated 5 out of 5 by kcn123 Awesome Customer Service!
I am more than pleased to contribute a stellar review regarding your facility. I was recently part of the ITT Technical Institute group that stayed several days at your location and have never had a better experience staying at another hotel. Your staff is highly trained to provide the highest level of customer service. On numerous occasions your team exceeded my expectations.
November 11, 2013
Rated 5 out of 5 by pgarski Wiliam Killingsworth
You staff in general is excellent and the best there is. William was out standing, made us feel very very special. Please keep people like him around as long as you can,
October 7, 2014
Rated 5 out of 5 by Dalevanessa Amazing family time
We loved it at the St.Regis! The hotel is beautiful and the rooms are amazing. Butler Mike went above & beyond to make our stay most memorable! Our boys loved the hot chocolate & personal robes & slippers provided by our butler. We had a wonderful time & can't wait to come back!
October 6, 2014
Rated 5 out of 5 by Greg207 Exceeded my expectations!
I have had the privilege to stay at numerous first-class hotels and resorts in the United States, but The St. Regis Monarch Beach was by far the finest resort that I have ever stayed at. The service that was provided by every member of your staff was impeccable! Thank you for such a wonderful experience!
November 11, 2013
Rated 4 out of 5 by Babs Overall Very Very Nice
Used my 2 free night stay here. Did not like that I had to pay extra $25 resort fee per night. When I made my booking they said that resort fee covered parking, but it DID NOT. Had to pay another $30 per night for valet or $24 for self park, but you can't go in and out with self-park...that is a RIP OFF. Loved my room, patio door did not lock and no bath salts. Called for bath salts each day at least 3 times before I could get any delivered to my room. WEIRD? First time I called I was told they were very popular and people took them? Yes, so what? Strange answer to my inquiry.
Valet was extremely busy, had to wait over 20 minutes to get my car and people who came down after me were getting their cars before me? Another weird thing? Overall loved the room and grounds. Food and drinks very pricey.
December 21, 2011
Rated 2 out of 5 by Kelly48 Nice place bad attitude
I'm completing a preferred level # of visits for 2013 and thought this would be a nice treat for my birthday. It ended up being a lesson in lowered expectations. Hotel itself and rooms where as expected for a St Regis. What was severely lacking was the level of customer service and preferred level treatment. My stay started with a snobby front desk personnel with no hospitality. I would have been satisfied with the expected basic level of service at a lower star level hotel in spg, which would have beat this "St Regis". If I had to do over again I would have used my time and money ($$$$) at another chain that would treat me better as a preferred frequent client. Disappointed
December 29, 2013
Rated 1 out of 5 by Frankie A few problems during my 3-night stay from 11/24/11 to 11/27/11
1. Sound insulation was very bad: toilet and shower sound from other rooms could be heard very clearly. They became wake-up calls in unpredictable time every morning.
2. A service person rang the door bell at 9:30am, followed by knocking on the door, while my wife and I were still sleeping.
3. The room was not equipped with coffee maker, and they charged $25 for it per day.
4. The parking system is not convenient. Need to physically walk to the front of the hotel to get validation for the parking ticket before I could drive out.
5. They charged $25 per day for self parking, without any in-and-out privilege.
November 30, 2011
Rated 2 out of 5 by DavidPDX Disappointing stay at the Monarch Beach property
This is a nice property in a great location. Stayed for one night and was booked into an Executive Suite room. The reason for my disappointment is based on two specific items. First, our view was impaired by a large, cargo/moving truck that was parked immediately outside of our room, giving the experience a "motel-on-the-interstate" feel. This remained for the entire stay. Two, the staff had assured me that they would move it on our first night, but never actually moved the truck. When asked about this at check-out the reception desk was apathetic and obstinate. This was pretty surprising as my stays at the San Fran and Washington DC St. Regis properties have been very nice.
March 18, 2013
Rated 2 out of 5 by Tommy1 Very bad service
very nice hotel but VERY stuffy
Staff made us feel like we were doing them a favor by staying there
Room service trays were in the hall for 2 days with staff walking by them all day
Even asked a staff member about it and it was still there the next day
December 2, 2011
Rated 2 out of 5 by Lee1735 The staff did not recognize my gold status
I have been to this Hotel at least 6 times and have kept returning. This time, as a Gold Status, I could not obtain an upgrade or extended check out time (1 hour only).
This is my last trip to this great resort.
September 12, 2013
Rated 5 out of 5 by Mother27 Disappointing service
This was our fifth stay at the St. Regis. The hotel and facilities do not disappoint. The check in staff are friendly and efficient. However, when we went to the lounge area adjacent to the bar to have some evening snacks, we were severely let down. Having waited ten minutes I approached one of the four or five servers that were on the floor and requested a menu. She gave me one. I sat back down. I must add that the area was not busy or I would have been more understanding of such dismal service. We waited a further twenty minutes while servers walked right by our empty table and it was only when we stood up to go that one server asked did we need anything. Very very disappointed.
January 3, 2014
Rated 2 out of 5 by Jasper320 sprinklers
A bride hung her dress on a sprinkler which broke at 4am and flooded a floor and made the entire hotel evacuate at 4am for 40 min. The staff did make sure we were all safe. However the next day there was no - sorry for the inconvenience, here's a cup of coffee. Just a note saying that it was an mistake.
We also had dinner at the nicest restaurant on the property. We were sat at 8.30, each guest ordered one appetizer and an entree, the entrees didn't arrive until 10.30pm.... and there was little drink service. We were exhausted by the time dinner finished.
Odd service for such a high end brand
September 15, 2014
Rated 5 out of 5 by Mariemorn Spectacular meeting location
Every experience I had with the staff at the St. Regis was above and beyond expectations. They should teach a master class in customer service.
November 12, 2013
Rated 5 out of 5 by Theodorou Only the finest!
Amazing first class staff and accomodations! Beautiful grounds make it like a paradise. Keep up the great hospitality and perfection!
November 11, 2013
Rated 5 out of 5 by NE2013 Customer Service 2nd to None
This hotel exceeded my expectations. Staff were beyond hospitable and I was amazed at how attentive housekeeping was.
November 11, 2013
Rated 5 out of 5 by DWP1 Enjoyable visit
The staff made a business meeting feel like a vacation so my hats off to the staff
November 11, 2013
Rated 5 out of 5 by Kimbers Relaxing atmosphere,
Our room was awesome, beautiful patio and all around 1st rate!!!!
November 11, 2013
Rated 5 out of 5 by Gary2013 Great property
This is a great property, very comfortable with excellent amenities. Room was nice and very comfortable. Service was good, although the butler never gave us orientation that was promised. Monarch beach club was a real perk. Golf course was a real treat. My only real criticism was that I had booked suite several months in advance and used the Elite concierge to request a high floor with a good view, and was told that since I was platinum my request would likely be honored. I nstead upon check in front desk gave us first floor with little view. When I protested she told us it was our problem since we checked in late. This was despite the fact I called the hotel twice once before we boarded our 5 hour flight that we would be checking in late. Due to a lost bag and LA traffice we arrived about 7 pm and was told all 4th & 5th floor suites with nice views weref fully committed. When I explained we had booked room with elite concierge we were told to try to check in earlier next time. I am quite unhappy about this and feel that the Elite program and Platinum status sometimes is not as advertised. This was handled quite poorly and I will think twice about using the concierge again for booking or requests since thye have no clout at all.
August 25, 2013
Rated 5 out of 5 by CuitePops Special details
I have stopped my business travel so I did not expect the perks I was accustomed to in the past from SPG. When we arrived after having recieved a lovely email from our special contact Nevine, we were told we were upgraded! As we had friends meeting us for drinks we did not get to our room until 7:30 pm. When we opened the door the room was a magical place with roses and a special cake and champagne. In a corner view room!! The bed was so comfortable. For my man who was celebrating his 50th Bday and who has never experienced the St. Regis Service- it was a perfect night. We even pulled ourselves away from the perfect room to grab a wonderful meal and view/beach walk at the Monarch Club. A perfect stay cation!!
June 9, 2014
Rated 2 out of 5 by moorewi2 Not a cut above
Our family tried this property hoping to find a nice staycation property close to home. While this is a lovely property it is hardly worth the price to value, and high category SPG rating. Having stayed in Starwood and non-Starwood properties of various categories, there is nothing distinguishing of this compared to any other brand hotel in a major city or resort property. When comparing to other luxury properties in the area, sadly the gem of the Starwood program in soCal falls short. Examples-
1-No Preferred status greeting upon arrival. In fact, the front desk was understaffed (one person) for our Saturday arrival, thus we waited 5 minutes.
2-Newspaper deliver request-asked for LA Times, got New York Times.
3-Complimentary beverage-Ordered a Chimay from the memu only to be informed by the bartender they dont carry it any more. No accomodation.
4-No in room coffee maker, only room service or rent a coffee maker for $25. Even a category 1 SPG property will provide you in room coffee....and what is so "high end" about having to wait for a butler to bring you a of coffee if I want it now?
5-Valet Parking Fee is not included in the Resort Fee. And Self Parking has no in-out priveldges.
Luxury brand should be about service, service, service. Here, however one gets lost in the crowd.
November 28, 2012
Rated 3 out of 5 by JUMPIN BAD NEWS
COULD NOT BELIEVE CHARGING TO PARK, ROOM FEES, AND HOW HIGH RESTURANT PRICES WERE
October 4, 2014
Rated 3 out of 5 by bambam97 Room Service Horrible & Little Platinum Member Recognition
Location = What you would expect from Dana Point and near the beach. Meets St. Regis Standards as far as location is concerned.
Service = Marginal at best. Was so promising until I got to the front desk & my Plainum status was not recognized accordingly, the room that they gave us was so distant from good views that it was hard to believe that it was an "upgrade" - Even worse is that we were so close to Christmas that I could tell that there were plenty of empty rooms in more desirable locations, but none of them were made available to me despite staying at SPG hotels over 60 nights this year.
ROOM SERVICE = EXTREMELY DISAPPOINTING - JUST DON'T DO IT! EXPENSIVE RESTAURANT PRICES FOR SUBPAR FOOD - THEY COULDN'T EVEN MAKE MY FISH & CHIPS CORRECTLY.
Other Food & Beverage = Well, we paid over $50 for 2 sandwiches, 2 sides, and 2 drinks at their "crust" cafe during one of our afternoons and the sandwiches were decent, but the sides were subpar, and needless to say...EVERYTHING WAS WAY OVERPRICED
Pool & Spa looked inviting, even though we didn't have a chance to get in as it was sub 40 degree temps during this time of year
Fitness Center was not anywhere near St. Regis standards
Overall, I would have loved to use my money elsewhere & will not recommend this particular St. Regis Hotel to any of my friends, nor use my rewards on this hotel moving forward...
December 25, 2011
Rated 2 out of 5 by Dad11d7 Service is an issue
They were undergoing renovations of the lobby and bar area and so these areas were closed during the renovation and we were not notified prior to arriving. Since we were having a family reunion there, these common areas were critical to our enjoyment of the hotel. It seemed they were understaffed. Service in the restaurant was amiable but very slow during the busy times. There were times during the afternoon where there was no pool service.
The rooms were nice but plumbing was an issue: 3 of the rooms in our party had problems with their toilets. The setting is beautiful and the grounds are well-kept. The problem was that because the lobby closed, the only place to enjoy the view with several people was in a restaurant or outside and because it was fairly cool most of the time, outside wasn't much of an option. This will probably not be an issue for anyone staying after our stay since they were opening it back up the day we left, but my complaint is that we were not notified prior to arrriving. If we had, we may have still chosen the property, but made alternative plans to congregate. I think when you spend so much for a room, part of what you are paying for is the entire experience, which includes a nice lobby with seating and a comfortable bar.
Overall, for a high-end hotel with a high-end price, I felt we only got a nice room and pretty setting for the price.
December 30, 2012
Rated 1 out of 5 by Koey Horrible stay
They wouldn't check us in. We arrived early and waited 5 hours at the pool with two small children. The only way we got our room was when I finally couldn't take it anymore and started complaining and then they finally have us a room at 5 pm! Who knows when we would of gotten the room if we didn't complain. And all they gave us was $50 credit!!!! This place is WAY over hyped! Would never ever stay here again!!!! I would think twice!!! Don't let the name fool you! It's all a gimic, a show!!!!!! Horrible!!!!!!!!!!!!!!!!! The pool isn't even that nice! Been to way nicer hotels with better organization and service! I never write reviews ever! My first one ever but had to write how horrible it was!
May 28, 2013