Rated 5 out of 5 by Michel17 This hotel is very confortable
I am staying at This hotel for the convention ryan's notes Ferro-alloys (cru) and I'm very happy.
October 30, 2013
Rated 5 out of 5 by waylook Amazing staff!
This was our first St. Regis stay. The property was all that, but it was the way that the staff engages you that made it memorable. I am looking at more St. Regis properties for our next vacation!
October 23, 2013
Rated 5 out of 5 by Reein Perfect "10" hotel!
This is one classy hotel from the time you set foot at the lobby all the way to our room . clean premises. The Christmas decorations were amazing I had to take pictures by the Christmas tree in and out by the pool. The room was so clean , sheets were immaculate , I like that they provide slippers and sponges to remove my make-up or use for my pressed powder. this is something new I haven't seen anywhere. I like the outside patio that overlooks the pool. It was so calm and quite and the feel of privacy. We've stayed here for 3 times now and hope to continue on... great staff , very professional!
December 9, 2013
Rated 5 out of 5 by bienert Great mini get away
This place has all the bells and whistles. It was a great mini getaway and just what I needed
October 25, 2013
Rated 3 out of 5 by Emily65 Too old made new
Not up to the SPG standards.
The facility is not trying hard enough...the pool has too much chlorine, the coffee shop is overwhelmed with too many customers and short staff, the room facilities and the parking arrangement are not explained..there just needs a lot of investigation for the first time hotle goer to enjoy their stay.
However the concierge are knowledgeable and accomodating.
August 15, 2013
Rated 3 out of 5 by SouthBay11 Beautiful but lacking in service
The hotel was lovely but I found the service to be poor. Called the conceirge many times and the phone usually just rang with no answer. 1 time they did answer and were supposed to call me back but never did. They responded they forgot! Called valet from room to bring car around but that didn't do any good. The request was never made (3 different times). Room was very comfortable but could hear outside noise.
November 11, 2011
Rated 5 out of 5 by Jim75 What a great gift!
As a frequent traveler Starwoods out did itself this year by offering free nights at a resort of my choice with multiple summer stays.
My wife and I spent our Thanksgiving at the St. Regis Monarch Resort in Dana Point, CA. The resort is beautiful, the service was outstanding and the location was astounding.
This allowed us to visit our son in Orange County and stay at a five star resort.
November 28, 2011
Rated 3 out of 5 by Worldtizen Service sub par for luxury hotel
Stayed at us grant prior to arrival at st Regis and was surprised by the difference in service. The us grant was exceptional. At the st Regis staff was not friendly, seemed rushed and were rude on occasion. We were offered butler service but were never able to find our butler and staff seemed annoyed. Location and resort are beautiful but with other 5stars to choose from service should be improved
November 15, 2011
Rated 3 out of 5 by seamusventures Room Service is rediculous on so many levels
So our family (3 rooms and 6 people) payed over $2400 and stayed at the resort for 1 night to attend the New Years Eve Bash from Dec 31 2013 to Jan 1 2014. Unfortunately for us, the people at reservations had no idea what food package was being served at the New Years Eve Party because they told us it was finger food and that it wasn't a meal. Not only were they wrong,but way wrong and screwed us up for food planning. When we arrived at the hotel at 3:30pm we luckily beat the rush and got a room by 4pm. Since the party (and the food we paid extra fro from 8-10:30pm) was starting at 7:30pm (we heard from concierge) we thought we should eat an early dinner. So at 5:00 we ordered the tuna sandwich and a burger. Easy right? No. The food came at 5:45pm. Which was perfect timing so we could quickly eat and start to get ready to be upstairs by 7:30pm. We started eating and my burger was raw! You could even see how the cook left it to cook on one side too long and the other side was raw. Like he forgot about it. I called down and verified with the lady who took our order that I ordered the Burger WELL DONE (how can you screw that up?) and she said Yes I did order it that way and offered to recook it, but couldn't guarantee the timing. So now my schedule is all screwed up. My wife starts to get ready, I'm waiting for my burger, which shows up at 6:30. I rush to each half, then bail to get ready. All of that cost me over $75!!! They didn't even offer to take it off the bill. Upon check-out I complained and they only offered me a $25 credit!!!!! I was insulted. I am a Platinum AMEX holder and accustomed to better service and customer service. You'd think after $2200 they could comp my crappy room service. And apparently the couple checking out next to me had a similar problem with room service. This treatment was a joke. I was treated as a second class citizen. I'll never go to the resort again.
January 10, 2014
Rated 1 out of 5 by Barbie60 The St. Regis does not want SPG Members
I was very disappointed in the hotel. I was hoping for a room with a view. I was told there was -0- available because the hotel was full. However, I could pay $50 to upgrade to a better location. Isn't that a contradiction? Several valets said the hotel wasn't full. My view was pine trees and a wall existing to block the noise of the very close street. This place is not worth it!
May 10, 2013
Rated 5 out of 5 by none1111 Always Class
service and facilities without compare. from the arrival to check-in, to the room and hotel areas. Dana Pt consistently excels. we have been coming here for every year as a couple and as a family for the past 5 years and Dana Pt is unmatched.
January 4, 2014
Rated 5 out of 5 by JROUX Monarch Beach
I loved this place, particularly from the first moment when the travel agent had made a mistake with my booking. I was professionally greeted by David Kerr at the front desk, and was well taken care of.
The beach, and particularly Paul Grosveld, was fantastic. His level of service was outstanding, as he genuinely spent time with me and my family to know and understand what we liked.
Rooms and views were wonderful.
December 29, 2013
Rated 5 out of 5 by MobyDoug We always love staying here.
The staff is so friendly, with thoughtful touches like bringing a bucket of chilled popsicles around the pool for kids when the sun is out. The grounds are beautiful and well-manicured. The beach down at Monarch Bay is without parallel in California. It's always a superb weekend at the St. Regis in Monarch Beach.
June 24, 2013
Rated 3 out of 5 by cdm1725 Overall
the service was terribly slow at the Motif .. for drinks, cups, food etc.
also i experienced pwoer owtage for air conditioning all morning on the 29th. The facility is amazing so it made up for some of the service lacking.
Spa was awesome and the salon treated us like queens!!!!
July 3, 2013
Rated 5 out of 5 by Cfoman50 Incredible
Our suite was way beyond our expectations and Sam the butler was fantastic. He went out if his way to make sure our 40th anniversary was perfect.
August 29, 2013
Rated 5 out of 5 by mth13 Great experience
We were impressed with the friendly staff and the beautiful grounds. St Regis is a great place to stay.
January 3, 2014
Rated 1 out of 5 by Grant101 Horrible experience!
My arrival check in at the hotel was so rude and incompetent that it pretty much ruined my 2 night stay at this lovely hotel. Mnever have I been treated so poorly by a Front Desk in my life. I will never return.
June 27, 2013
Rated 1 out of 5 by Comm Disgusted!
Although we enjoyed our stay, we were very upset to have never used the porter service yet be charged $12. for it on our final bill
As always, we left a tip of $4.00 per day cash in the room for housekeeping.
After reviewing the bills sent by email we see that we have been charged an extra $3.00/day as a gratuity for housekeeping and a portage fee of $12.00 for a service that we never used.
We were niether informed of nor agreed to these additional charges and find it very petty for a hotel with your reputation, (and highly expensive restaurants), to resort to such a way to make extra money.
You can bet we will think long and hard before visiting you again in the future.
For 2 days my wife has called and left messages with the accounting Dept. at the St Regis, Dana Point, and they have not even had the courtesy to return our calls.
Please refund our portage charge of $12. as well as the daily housekeeping gratuity of $3. per day.
The principal here out ways the cost
Very disappointed guests.
If someone had returned our calls to the hotel this review would not have been necessary.
April 24, 2013
Rated 5 out of 5 by angelique123 Exceptional Hotel
Great service and great room that overlooked the pool. It was our first stay for my son and I. The manager on Duty Kurt greeted us and welcomed us to the resort. He was very personable and offered assistance if needed. The interaction with Ariel at check went smooth. We were only here for one night, but everyone we came in contact with was wonderful and personal
December 27, 2013
Rated 2 out of 5 by Landon Staff having an off day?
As a former employee of a hotel and many restaurants, I often get the vibe that I'm a hotel snob and set my expectations high. And at the rate this property charged the night of my stay, yes, my expectations are high.
For the amount of money I offer 2 stars - Needs improvement.
Trip was a stay-cation, birthday overnight on a Sunday.
1. Room not ready (that happens on a Sunday)
2. Once checked in - 3 instances Housekeeping/Management knocked on our door to see if we were checking out. Trying to relax and get a nap while being interrupted. This is cause for a bad review.
3. Cafe food - $16 hamburger should come w ketchup and mustard w/o asking for it 5 mins later. Heatlamps should be checked for Propane; we had ours switched 3 times. Water glass went empty 3 times - why?
4. Room services the next morning was spot on..and the view from the room was also perfect.
Overall I feel like the staff might have been worn out from a long weekend, but that's part of the game in the high end hotel market.
Overall, I am dissatisfied with the experience, however families with children will enjoy this property.
June 20, 2012
Rated 1 out of 5 by ds87 well below par for St Regis
VERY disappointed with the service and the attentiveness of the staff. Felt as if there was little to no effort made to accomodate even the simplest requests or needs.
March 2, 2013
Rated 5 out of 5 by Bigmac Better than expected
I expected the property to be first class and it exceeded my expectations. My room was fabulous and the staff was truly outstanding. I will be back!!
February 19, 2013
Rated 3 out of 5 by brownie just okay for spg recognition
We arrived and had two rooms reserved. There were no upgrades available. Breakfast only complimentary up to a dollar amount for one room. Service at MOTIF was not stellar for breakfast. Was told that hotel was up to 100% capacity yet there are still suites available according to the website. Used points for our stay... lots of points.... only to be disappointed at the service received. Spa is pricey but excellent. Was told there would not be any availability at hotel resteraunts due to weddings and full capacity unless we made reservations in advance. For the resort fee, valet fee and room rates we assumed it would be a little less "ordinary".
July 7, 2012
Rated 5 out of 5 by MCh13 Perfection!
My daughter was married at the St. Regis, Dana Point, this past weekend. Amanda was her contact coordinator at the hotel. From our first introduction to Amanda, to our checkout yesterday, each and every detail of comfort and service was met, beyond our already high expectations. The valets, butler service, room service, food service, staff friendliness and helpfulness was impeccable! Many of our wedding guests stayed at the resort for the weekend and their feedback is the same as ours. My husband and I have stayed at the St. Regis for work events prior to our daughter's wedding and have had the same dependable quality of service!
September 30, 2013
Rated 5 out of 5 by NTL25 One of my favorite spots
I always love staying at the St. Regis Monarch Beach, the views are amazing. The service is incredible, especially the "Butler Service". The staff is very efficient and kind.
December 30, 2013
Rated 5 out of 5 by lg7128 lovely place to stay for our anniversary
We stayed the night of March 9th, and it was completely restful. They had a benefit and over 800 attended, which we kind of dreaded because our room was just across from the beautiful outdoor patios off the lounge. It was amazing how quiet the room was when we closed the doors. The traffic out front was a bit hectic, and we opted to go over to the beach restaurant instead of into Stonehill; with all the elegantly dressed benefit attendees milling about and I was in relaxed wear. The dining over at the beach was very good, and the gal that drove us over in a golf cart was cheerful and very nice. The hotel is gorgeous, the bed is ultra-comfortable and the marble wrapped bathroom even has a speaker that pipes in the news or whatever you have on television. They did recognize our platinum, though there were no upgrades available due to the benefit, I guess. We were offered the suite next to the presidential suite for an upcharge of $ 1,200 for the night (I think not). Having eaten at Stonehill I would say that the beach restaurant was nowhere near the quality and eclat of the dining experience, but we had a view of the waves lapping in and it was quiet and intimate, and our server was fantastic. Overall we really enjoyed our stay.
March 20, 2013
Rated 5 out of 5 by NJ22 Incredible Vacation
My wife and I spent 8 nights as a romantic getaway at the St. Regis, Monarch Beach property in Dana Point, CA. It was an amazing experience! The level of service in this hotel is second to none. Everyone that you interact with at the St. Regis is focused on high-end service with the goal of creating an experience that makes you want to come back again and again. In addition, our room included a 24 x 7 butler service that exceeded all of our expectations when it came to service and personal requests. I highly recommend this property to anyone that is looking for a relaxing vacation gateway where the hotel treats you like you're royalty.
August 11, 2013
Rated 1 out of 5 by titleist108 Completely Disappointed....
I'm not one to ask for upgrades but I booked a stay with a resort view (extra points) hoping to get upgraded. The customer in front of me at check-in had the same gold member status and he received an upgrade from a garden room to a resort view while I was promptly told that since I already had a resort view, I would not get an upgrade. What was even more shocking is that the garden view is EXACTLY the same as the resort view so I wasted my points on the resort view "upgrade". Secondly, upon arriving to the room, the heater was not working. I had to call the front desk twice in order to have the maintenance guy come up to fix the heater. Upon fixing it, the heater emitted a strong gasoline type odor so we had to leave the room in order to air it out. Next, the combination of drunk idiots yelling and screaming down the hall ways for about an hour in the middle of the night (saturday night around 3-4am) combined with screaming kids in the morning was a disappointment. This will probably be the last time I stay at your resort. As a dedicated SPG member, I thought I would be treated better and have a more memorable experience at a supposedly nice resort under the SPG umbrella but I was completely off. I'll take my business elsewhere.
November 29, 2012
Rated 2 out of 5 by moorewi2 Not a cut above
Our family tried this property hoping to find a nice staycation property close to home. While this is a lovely property it is hardly worth the price to value, and high category SPG rating. Having stayed in Starwood and non-Starwood properties of various categories, there is nothing distinguishing of this compared to any other brand hotel in a major city or resort property. When comparing to other luxury properties in the area, sadly the gem of the Starwood program in soCal falls short. Examples-
1-No Preferred status greeting upon arrival. In fact, the front desk was understaffed (one person) for our Saturday arrival, thus we waited 5 minutes.
2-Newspaper deliver request-asked for LA Times, got New York Times.
3-Complimentary beverage-Ordered a Chimay from the memu only to be informed by the bartender they dont carry it any more. No accomodation.
4-No in room coffee maker, only room service or rent a coffee maker for $25. Even a category 1 SPG property will provide you in room coffee....and what is so "high end" about having to wait for a butler to bring you a of coffee if I want it now?
5-Valet Parking Fee is not included in the Resort Fee. And Self Parking has no in-out priveldges.
Luxury brand should be about service, service, service. Here, however one gets lost in the crowd.
November 28, 2012
Rated 1 out of 5 by Holly50 Beautiful hotel on the outside, poor service on the inside
Requested early check in. When I arrived around 3, i was told that the room was not ready. Despite there 4 check in policy i was not given my keys to the room until 5 so i was late for my dinner commitment. Carpet was soaken wet in a large area that never dried in three days! Maid service came around 9:30 PM every night and the final night at 9:50 PM to turn down my bed and I was in my tub bathing. I had requested the prior night before to not come after 8. I requested foam pillows and a wine opener which never came. Three hours after I returned from dinner I had to call again for the items and they were finally delivered. The ninth hole restaurant never came to take my breakfast order and i finally left after waiting for 15 minutes when a young man waiter said they were busy working a golf tournament and didn't know how long it would be before we could get food. One gentleman was attentive in valet otherwise very unwelcoming or accommodative. I spent time rearranging my bathroom how i left it everyday as the maids would rearrange everything to there liking rather than leaving my belongs on the counters the way I left them neatly in order. Paid a $25 fee for internet and wasn't able to connect to the internet at all on the first night as it wouldn't allow me with my name and room number
One positive comment for the whole stay. Christopher was excellent at the Tavern restaurant and we had a very nice dinner.
Extremely disappointing stay at the St Regis. I would not stay at this hotel again in Dana Point.
August 6, 2013