Rated 5 out of 5 by jeff4455 room 334
i booked two rooms, both with a "pool view". Our first room, 312, had the view i expected - looking right over /at the pool. Our second room, 334, which my wife and i stayed in, looked over the grass area and only viewed the pool when leaning out over the balcony. We put our friends in room 312 as they were Montage fans and i wanted to make sure they enjoyed this stay. They did. When we checked in the person who checked me in said we were "right next door" to our friends in an adjacent room (not even close) - so this was a disappointment as well. We loved our stay, the grounds are fabulous, and the two main restaurants were great, especially the Tavern (Chris, our server, was fantastic!). So, aside from not getting true a pool view room and not being right next to our friends we had a great time. Thanks for the experience.
April 8, 2013
Rated 5 out of 5 by Drew6969 Great Service
Staff was great. Always friendly and very responsive.
December 7, 2013
Rated 5 out of 5 by LarryCar First Class all the way
Love this hotel and staff... first class from valet to butler to pool and bar restaturant
February 18, 2014
Rated 5 out of 5 Butler Service was impeccable
Hy husband and I spent our 25th anniversary at the St. Regis. The start of the trip was "bumpy" to say the least but that was all forgotten the moment Butler Mike came through our door. He was kind attentive, warm and made us feel special and like family. He met and exceeded our every request and need and made our anniversary even more special and memorable. We will be back! Thank you St. Regis!
September 13, 2013
Rated 2 out of 5 by celtic20 Service was Unacceptable
We checked out of our room and paid the final bill. A week later we received a "revised" hotel bill that was in error and we were overcharged for our stay. We called the accounting dept, a the St Regis on three (3) different occasions and they were to take care of the problem. We are now two months away from our stay and the problem has not been resolved.
October 14, 2013
Rated 5 out of 5 by BrianCMM Amazing staff
I was on your property for a four day conference with my organization. The grounds and amenities were perfect but what made the stay special was the staff and the fine attention to detail they had. Every staff was proud of their resort and it showed.
November 11, 2013
Rated 3 out of 5 by SouthBay11 Beautiful but lacking in service
The hotel was lovely but I found the service to be poor. Called the conceirge many times and the phone usually just rang with no answer. 1 time they did answer and were supposed to call me back but never did. They responded they forgot! Called valet from room to bring car around but that didn't do any good. The request was never made (3 different times). Room was very comfortable but could hear outside noise.
November 11, 2011
Rated 5 out of 5 by Jim75 What a great gift!
As a frequent traveler Starwoods out did itself this year by offering free nights at a resort of my choice with multiple summer stays.
My wife and I spent our Thanksgiving at the St. Regis Monarch Resort in Dana Point, CA. The resort is beautiful, the service was outstanding and the location was astounding.
This allowed us to visit our son in Orange County and stay at a five star resort.
November 28, 2011
Rated 5 out of 5 by aviationtraveller Beautiful hotel
We arrived very late in the morning - flight delay - and were welcomed by a wonderful staff in an absolutely beautiful hotel.
The proximity to the golf course and the ocean was ideal - sadly we only stayed two nights but will return next time we are in California.
November 5, 2013
Rated 3 out of 5 by Emily65 Too old made new
Not up to the SPG standards.
The facility is not trying hard enough...the pool has too much chlorine, the coffee shop is overwhelmed with too many customers and short staff, the room facilities and the parking arrangement are not explained..there just needs a lot of investigation for the first time hotle goer to enjoy their stay.
However the concierge are knowledgeable and accomodating.
August 15, 2013
Rated 5 out of 5 by Croper Exceeded expectations
My previous career was in hospitality working in hotels and restaurants. Because of this training, I noticed many of the details that you get right that others miss. Your staff also has is wonderfully trained and it shows that they take pride in their work. Keep up the good work.
October 30, 2013
Rated 5 out of 5 by Jerry62 Fantastic Property, Wonderful Service
I recently stayed at the St. Regis for a business event. It was a very enjoyable visit. The staff was fantastic and the facilities are very nice. I plan on returning for a pleasure visit with my wife.
November 11, 2013
Rated 5 out of 5 by SDfuntwo Perfect
We love this property! From sunset views to soaking in the jacuzzi at midnight, and the wonderful staff at every level of service, there is no better place we could be. Thank you to all.
November 14, 2013
Rated 3 out of 5 by Worldtizen Service sub par for luxury hotel
Stayed at us grant prior to arrival at st Regis and was surprised by the difference in service. The us grant was exceptional. At the st Regis staff was not friendly, seemed rushed and were rude on occasion. We were offered butler service but were never able to find our butler and staff seemed annoyed. Location and resort are beautiful but with other 5stars to choose from service should be improved
November 15, 2011
Rated 5 out of 5 by goodonegood55 Your hotel staff
Your hotel staff, from the valet to the Motif and Stonehill Restaurants, including your room service people, everyone at your resort was so friendly and courteous! I was very, very impressed with every employee I came in contact with. You have the right people!!!!!
October 31, 2013
Rated 5 out of 5 by Stevie106 My unforgettable vacation weekend
From the moment that we pulled up in the drive way, I knew that we were in for a treat. We went to check in and Kelly was there with a smile greeting us to the hotel. While I was checking in, the Front Desk Manager Kimber came out to greet me as well and assured me that if I needed anything at all, just call right down. As I walk into my room, I was greeted by the butler supervisor Nick, which he also assured me that if I needed anything at all, he's one call away. The restaurant was great for all times of the day. Krista served us for both dinner and brunch the next day. She remembered who I was, her service and attention to detail is top notch. I could not stop eating there, the food was just so amazing. The view from my room was the most romantic and timeless scene that I ever had the pleasure of laying eyes upon. Every single person that I ran into in the hallway greeted me with a sir at the end of each sentence. They stop as you walk by so you can pass along. Now that is what I call service! I could not tell you how much this hotel takes service to the next level. I did not want to leave but when it was time, they made me feel as if they didn't want me to go.Ariel did a great job in thanking me for being there and wishing that she would see me soon. I truly felt that she meant that. I can not thank them enough for the hospitality that I was given this weekend. Surely my favorite place to stay in Southern California!
February 17, 2014
Rated 1 out of 5 by Barbie60 The St. Regis does not want SPG Members
I was very disappointed in the hotel. I was hoping for a room with a view. I was told there was -0- available because the hotel was full. However, I could pay $50 to upgrade to a better location. Isn't that a contradiction? Several valets said the hotel wasn't full. My view was pine trees and a wall existing to block the noise of the very close street. This place is not worth it!
May 10, 2013
Rated 5 out of 5 by NicholasR Leave your worries behind!
The hotel took care of all our needs and met all our expectations. Not a travel worry in the world! St. Regis will take care of any of your travel concerns and more! Sam our butler took care of us from the minute we stepped into the hotel. The rest of the staff at the hotel was just as fantastic!
October 13, 2013
Rated 5 out of 5 by beachfly Long walks part of the experience
very spread out over a large area, and many places to meet outside the meeting rooms. location not convenient except to one airport, and time to get back reduces the available meeting time.
food was good over all but breakfast was slow.
October 30, 2013
Rated 5 out of 5 by LosSerranos Monarch Beach
Well appointed rooms. Nice location. Friendly staff. Rooms could use coffee makers. Additional art in guest room hallways.
November 10, 2013
Rated 5 out of 5 by waylook Amazing staff!
This was our first St. Regis stay. The property was all that, but it was the way that the staff engages you that made it memorable. I am looking at more St. Regis properties for our next vacation!
October 23, 2013
Rated 5 out of 5 by seejaydubya Hotel
The staff met every request with a smile. The only trivial issue I would take with the resort was the lack of firm pillows.
November 1, 2013
Rated 4 out of 5 by motown9 solid upscale hotel
well appointed rooms that are very nice, good location, great walking trails to beach, good food and service above average except at Motif where it is below average.
February 13, 2014
Rated 5 out of 5 by MobyDoug We always love staying here.
The staff is so friendly, with thoughtful touches like bringing a bucket of chilled popsicles around the pool for kids when the sun is out. The grounds are beautiful and well-manicured. The beach down at Monarch Bay is without parallel in California. It's always a superb weekend at the St. Regis in Monarch Beach.
June 24, 2013
Rated 5 out of 5 by Michel17 This hotel is very confortable
I am staying at This hotel for the convention ryan's notes Ferro-alloys (cru) and I'm very happy.
October 30, 2013
Rated 5 out of 5 by bienert Great mini get away
This place has all the bells and whistles. It was a great mini getaway and just what I needed
October 25, 2013
Rated 3 out of 5 by cdm1725 Overall
the service was terribly slow at the Motif .. for drinks, cups, food etc.
also i experienced pwoer owtage for air conditioning all morning on the 29th. The facility is amazing so it made up for some of the service lacking.
Spa was awesome and the salon treated us like queens!!!!
July 3, 2013
Rated 5 out of 5 by CAH14 Great property
Great service everywhere
We love dining at the Monarch Bay Club
Room service was way above most competitors
February 11, 2014
Rated 2 out of 5 by AKull Very disappointing
My family and I stayed at this property for one night because it was the ONLY Starwood property in the area. We were visiting friends whom we hadn't seen in a long time. We thought it would be fun if they could come to the hotel for lunch and then all the kids could swim together while the adults chatted. The hotel was still very empty as it was noon on Friday and there were only two other tables seated. Nonetheless, the service was atrocious. The drinks took 15 min. to arrive and then trickled in one at a time. We were 10 feet from the bar and it still took 25 min. for my beer to arrive! It took another 15 min. for the appetizers to appear we repeatedly (about 8 times!) had to ask for things which hadn't been served. It was like we had to work for our lunch. Next we find that you cannot have guests at the pool-- even if there is NOBODY else there. I understand the no guest policy when it is crowded, but to not allow it at all EVER is just poor hospitality. We spent an enormous amount on lunch and would have continued to spend money on drinks. It is not as if they would have been disadvantaged. We even offered to pay a fee to use the pool for 2 hours, but they would not make any exceptions. They couldn't have cared less that we are SPG gold members and were unnecessarily rude in responding to our inquiries. The "gentleman" at the front dest was even haughty. The last straw was at check-out: I was waiting in line while my husband got the car. There was somebody coming down the line to help people with getting their bills printed out and offering drinks, a nice service when there is a line, but he totally ignored me! He helped the MAN in front of me and then assisted the MAN behind me, never bothering to ask if I was waiting. I guess he assumed I was with one of the MEN in line!! Totally unacceptable behavior!! I spoke up immediately and he apologized, but this should never have occured. I left the property feeling extremely offended and completely appalled at the terrible service we received. I will NEVER stay there again.
November 20, 2013
Rated 1 out of 5 by Grant101 Horrible experience!
My arrival check in at the hotel was so rude and incompetent that it pretty much ruined my 2 night stay at this lovely hotel. Mnever have I been treated so poorly by a Front Desk in my life. I will never return.
June 27, 2013