Rated 3 out of 5 by Mead123 Needs some fine tuning
For a 5 Star hotel and the prices they charge the service level should be much higher. Here are 4 issues that really bothered me: 1.) I waited almost 15 minutes in line trying to check-in. There was only two people in front of me but with just 1 person at the desk what do you expect? 2.) As I was getting dressed for a wedding, the doorbell rang and literally a second later a lady walked in asking if she should look at the mini fridge. When she saw me and that I was only in underwear she barely apologized as she walked out. 3.) When I returned at night, there was a bottle of champagne and a rose on our bed with a card that said Happy Anniversary. It was not our anniversary...awkward. 4.) I was charged 2 resort fees and only stayed 1 night. When I called to have it removed (an hour or so after I checked out) I was advised to call and 800# to have it removed. I informed the lady that I don't have the time and demanded that she figure it out.
September 22, 2013
Rated 4 out of 5 by Mediadls One small thing
This is a truly outstanding place with exemplary service.
However in my case, several of the pillows smelled from other peoples night sweats.
Something probably not checked as you'd have to sniff every pillow.
October 16, 2013
Rated 5 out of 5 by kimmikens st regis. nuff said! :)
ive been here for drinks several times and stayed here a couple times as well.
so taking that into consideration, i think you can trust me when i say this is a great resort! the only thing lacking are tennis courts.. which can be found at the Dana Point Tennis Club across the street. there are two great pools, one for kids, and a huge jacuzzi.
the restaurant is superb and the seating is perfect. outside on the expansive patio or inside in front of the beautiful fireplace.
5pm champagne toast on the back patio. its complimentary but youll miss it if you arrive at 5:15pm. robes in the rooms and chocolates on the pillows! :)
parking is a rip but it always is. valet only. no validation if youre just going for drinks.
ive stayed at a couple other St Regis properties but this is the only one ive been to that is on the beach. its perfect. really.
January 29, 2012
Rated 4 out of 5 by jagjag expected more
The propoerty is beautiful. The service was not on par. The employees were lovely, but apologies are not what I expected. I expected service.
The property was very hard to navigate because the signage was poor. And what was amazing about this was many of employees agreed which led me to believe they heard this complaint often. I was compforted to see other people couldnt find their way around either...so i know it wasnt just me.
June 24, 2013
Rated 5 out of 5 by KSMLS Wonderland of a local get-a-way
Loved this location for a relaxing local get-a-way. Friendly staff, beautiful grounds, amazing suites. You won't be disappointed.
October 21, 2013
Rated 5 out of 5 by Tony49 St Regis Monarch Beach
The staff at the St. Regis were OUTSTANDING. I would also like to add that the food at our meetings was fantastic. Usually at meetings/conventions you get poor quality for the breakfast and lunch meals. I have to say the our breakfast/lunch food quality was outstanding. ALL my associates athe meeting felt the same way.
The guest rooms were beautiful. The beds and pillows were SO COMFORTABLE -I would like to know how I can purchase both
January 28, 2013
Rated 4 out of 5 by Danishgirl Breakfast
The Hotel is First class, but we were disappointed we could not get a reservation for the Brunch.
The earliest time available was 1:45 pm. It was 5:45 the day before when I triad to reserve a table.
We had breakfast in Club19 it was fine, we would have left except we had invited our Host from the prevues evening for Breakfast and wanted to have a special meal.
September 9, 2013
Rated 4 out of 5 by strattonR Excellent experience until our invoice
My husband and i had a wonderful weekend at St Regis Monarch Beach. The service and accommodations were unbeatable. We had purchased an auction item at a fundraiser that included our stay and brunch. Our brunch was charged on our card, i called accounting at the hotel 5 days ago and no return call yet or adjustment to our card. Disappointing after such a wonderful experience.
August 29, 2013
Rated 5 out of 5 Great Customer Service!!!!
Stayed at the St. Regis for a few days just to get away from the heat while my husband was out of town. Beside the beautiful pool which I spent my days at, the customer service was awesome! You ask and they find a way to accommodate you. I was dreaming of a cookie milkshake by the pool and the waitress found cookies and made me one, so good!
September 14, 2013
Rated 5 out of 5 by Poppy805 We love this hotel!
My husband and I have stayed at the St. Regis at Monarch Bay on 4 different occasions. We love the ambiance, the luxuriousness of the resort. The beach is one of the best in Southern California...white sand, beautiful water and lots of attention from the staff. There are a variety of restaurants in the hotel and more just around the corner in Laguna, Dana Point and surrounding areas.
August 18, 2013
Rated 5 out of 5 by GeneandJennie Better than excellent!
The physical plant was amazing; it could not have been better. The grounds were spotless, the room was beautiful , and the food in the restaurant was delicious. There is one thing that overshadowed this, however: the staff. What a wonderful group of people who obviously wanted to please...and please they did. We were made to feel that we were important and "family." We will return, no doubt about it.
July 18, 2013
Rated 5 out of 5 by KeriQ Loved our experience at the St. Regis!
From the moment we entered the resort, we knew we chose the right location to celebrate our 5 year anniversary. The shuttle to the beach, amazing spa/fitness center and gorgeous views from the main lobby were some of the highlights. The rooms were spacious, great bedding, beautiful decor throughout and fabulous breakfast in the hotel on the balcony! I must-see hotel in Dana Point.
August 13, 2013
Rated 5 out of 5 by DanaPointFan The staff was most welcoming to myself and our conference attendees.
From arrival to departure the St. Regis Statf was amazing. From Concierge assistance to quick and easy check-in to having the conference staff bring equipment to the meeting rooms and offering assistance throughout the day is outstanding. Greeted all day with a smile and a "how can I help?" attitude made the conference a flawlessly run event. Thank you for a great venue and an amazing staff to support our needs.
June 1, 2013
Rated 5 out of 5 by Suz7 Friendly staff
Everyone gets things done to help you
October 22, 2013
Rated 5 out of 5 by BobMcK11 OVER THE TOP
The service was awesome! It began with the bellman, Geoff, David at the front desk, Aaron in the lounge and all the hostesses, wait-staff, tram drivers and everyone whose path we crossed - each went out of their way to make us feel special and welcome. The resort was beautiful and so relaxing. We decided to make a stay there an annual event and it would be impossible to top this outstanding experience!
July 7, 2013
Rated 2 out of 5 by Reid1970 Over Promise, under deliver
This resort has a long way to go. Our bathroom had a sewer smell and the staff was not friendly or accomodating. At the end of the first day I had enough (of the sewer smell mainly), and inquired about cancelling our second night. Instead of asking why I would want to leave, I was instead given the choice of staying or receiving a "penalty." We suffered through, and no one tried to find out why we were unhap
June 8, 2013
Rated 4 out of 5 by Dennis1994 This hotel lowers your blood pressure and delivers serenity
Beautiful hotel and superb service overlooking the most scenic ocena views! My only negative would be the cleaning on the room balconies to ensure cobwebs are removed from chairs. Otherwise, loved the hotel and would highly recommend to family and friends.
September 30, 2013
Rated 5 out of 5 by SPG4Life27 Beautiful property in a perfect location
This property was phenomenal in every way, situated nicely near the beach wonderful restaurants, a good kids club, and a very nice fitness center.
Staff was kind and helpful throughout.
The only possible negative was an odd relucatnce to stock the bath products in the room (whcih were also nice products), we had to keep calling to request more.
I would definitely recommend this property and return there myself.
November 28, 2012
Rated 4 out of 5 by Monkey Lovely Stay
I really enjoyed my stay at the St. Regis Monarch Beach. The hotel itself if beautituful and very well maintained.
A special mention to Sarah - cocktail waitress who works during the day at the main hotel bar. Her service and attentiveness to myself & my family was excellent.
I look forward to returning!
September 18, 2013
Rated 5 out of 5 by KKtraveller St Regis is a must stay
the St Regis met and was above my expectations.
easy to get to.
October 16, 2013
Rated 4 out of 5 by spgtraveler234 Staff not indicative of 5 star hotel
The property is beautiful but the staff was not overly attentive. I've stayed at other st regis properties and the staff is always extra attentive and courteous...definitely not the case here.
October 8, 2013
Rated 5 out of 5 by SDDee Excellent Guest Service By Tanner
I would like to personally acknowledge the service provided by Tanner in the Lobby Bar. After an issue that was in no way connected to Tanner he went above and beyond to rectify things and demonstrated such a willingness to ensure that a group of (7) were treated correctly and I have nothing but the highest regard for this employee. He is a true asset to The St. Regis Monarch Beach Resort
July 22, 2013
Rated 5 out of 5 by NorthShore2012 Look no further!
I have stayed at this property on many occasion for both work and pleasure. The staff is great and the property has everything you need. There is even a small cafe and gift shop that has what you need on a vacation. Great butler service is a treat. Make sure you use the monarch beach facility it is really a special place. This hotel is a great value and that is not always easy to achieve in a 5 star property.
April 8, 2012
Rated 4 out of 5 by Local Always a great choice
The St. Regis Dana Point never disappoints. The rooms and facilities are great. We stay there frequently as it is always top notch. This time it was our anniversary and my only disappointment is that in spite of being asked numerous times while booking the hotel and dinner as well as through our stay, the hotel never did anything special. For such a service oriented hotel, I was disappointed with that.
May 28, 2013
Rated 3 out of 5 by LA53 horrible lighting in rooms
while the room was lovely, the lighting was absolutly sub-standard. Not a good situation for women trying to dress and put make up on, which is a huge issue for me. Also was disappointed that there was no option to make coffee in the room. These two issues is why I would never stay at this hotel again, in spite of the room cleanliness and comfortable beds. I also felt that the food had very little flavor -
April 15, 2013
Rated 3 out of 5 by jayvee Poor Service re errant billing
great place and facilities. However I am having to make several (unneccesary calls) about an errant entry on my bill from the coffee shop I never set foot inside of. I caught the error at the airport and called the front desk, which indicated that it would be rectified and an updated receipt sent. This morning the revised bill contains the same errant charge. Now I have to be bothered to call accouting.
May 9, 2013
Rated 5 out of 5 by April Amazing and Beautiful
I had a pleasure of staying at St. Regis just to get away from hectic busy life. I had an unbelievably amazing time. From the minute I checked in to when I checked out the staff was superb and went beyond to welcome and make my stay enjoyable.
The room was exceptionally lovely, relaxing and welcoming. I liked the bathroom which I pay closer attention to. I enjoyed soaking in the tub to unwind and relax.
May 7, 2013
Rated 5 out of 5 by westcoasttraveler Stayed at St. Regis for a Conference
Overall a lovely hotel with great facilities and supportive staff
Group meals weren't fantastic but to be expected for a conference
October 12, 2013
Rated 5 out of 5 by Paully Hotel
The staff was friendly and helpful. The amenities were excellent. The location was perfect.
October 15, 2013
Rated 4 out of 5 by RyanJ Beautiful but a few misses
A few key misses. On the positive end the hotel is clean and beautiul. Misses include: the TV when I turned it on (room 629) was broke. The volume would for some reason start climbing to 100 so that it was blaring. As well, I called the front desk/concierge twice from my phone with no answer so never got this addressed. Not a big deal but surprising that these would be missed by such a top rate hotel.
January 18, 2013