Rated 3 out of 5 by Mck14 Service was terrible!
We had an issue with our bed being wet and the hotel manager suggested that I had spilled water on the bed since they had "serviced the room" prior to our checking in. I am appalled that she would insinuate that I lied. If I had spilled water I would have requested help with the water that I had spilled! I have stated at this hotel many times and I am a very loyal gold spg member and none of that was factored into how I was treated or how they responded to my issue, which was a wet bed from an unsanitary accident in the bed that they did not find prior to assigning us the room!
May 12, 2014
Rated 3 out of 5 by KCCL Disappointed
I came to this St. Regis expecting a lot as I just spent time at the St. Regis In Punta Mita in January, but was very disapointment with my stay. This St. Regis did not live up to the name I have come to expect from St. Regist Resorts. Parking was an issue from the moment we arrived, as the resort was hosting a luncheon. We had to wait over 15 minutes for valet parking and finally ended up parking (but not in the public lot, as it was full) ourselves in a valet spot. Also, my verison wireless service had limited access which has never happened at another resort (including the St. Regis in Punta Mita, Mexico). Also, I feel that if a coffee maker is not provided in the room, then coffee should be delived (free of charge) especially at a St. Regis resort. Also, the worst was seeing numerous dead gnats stuck to the bathroom ceiling, presumably trapped there from the humid air at the top of the ceiling.
July 13, 2014
Rated 5 out of 5 by PaPajessie NECA Board OF Direcector Member
The staff was great ! Everyone was so helpful. The grounds were kept in great shape and no matter what staff was always present to help with any issue that came up.
It would be nice to have a little more up beat music in the evenings.
July 21, 2014
Rated 5 out of 5 by JoAnnn Ms
Excellent facilities and Staff.
July 25, 2014
Rated 4 out of 5 by VisitingfromNYC Great Hotel - Great Location
I very much enjoyed my stay at Monarch Bay. The facilities are beautiful, the staff was generally very accommodating. I decided to play the Monarch Bay golf course and while I understood there was going to be some ground maintenance the staff did not let on how poor the conditions were or how badly the course was playing. I did experience some non existing/slow service at the pool (giving me a menu for lunch yet never coming back to see what I wanted to order?). But in the end I still have to say the hotel is beautiful, very clean, great location and overall still in the top tier of places to stay.
September 21, 2013
Rated 5 out of 5 by Nora33 This hotel has great features
St. Regis is a beautiful hotel with wonderful amenities.
It has very good staff in and within the hotel.
It has a great PR.
July 22, 2014
Rated 5 out of 5 by Joanne24 Great stay
I recently stayed as a work incentive. We were lucky enough to have a cooking class on the lawn and it was FABULOUS!!! Everyone on the property was very nice and friendly.
And they cooked dinner for us at the Mission!
July 20, 2014
Rated 2 out of 5 by DisappointedStaycationer Disappointed in Some Areas
The room itself was very nice BUT the noise level was unsettling. While walking down the halls guests could be heard talking if they were in their rooms! The server we had in the Motif Restaurant was brand new and it showed--- not enough training. The food was excellent though! The food at the Stonehill Tavern on the other hand, was very average and thus disappointing. The prices seemed to be expensive simply for the sake of being expensive because the quality of the menu/ taste of the entrees was just average. We had the Porkchop and the Butcher's Cut Ribeye. Our entrees took forever to come and the server mentioned there was some kind of problem with the Porkchop. Most of the Servers at the Pool seemed extremely new as well and it showed. It also took a very long time to get service as the servers did not seem to come around very frequently at all. Service was inordinately slow at the Monarch Beach restaurant for lunch. UNBELIEVABLY SLOW! There were 4 of us. All in all, an overall disappointing experience for a resort that is supposed to be 5 Star. We don't plan on staying again, unfortunately.
July 21, 2014
Rated 5 out of 5 by Reein Perfect "10" hotel!
This is one classy hotel from the time you set foot at the lobby all the way to our room . clean premises. The Christmas decorations were amazing I had to take pictures by the Christmas tree in and out by the pool. The room was so clean , sheets were immaculate , I like that they provide slippers and sponges to remove my make-up or use for my pressed powder. this is something new I haven't seen anywhere. I like the outside patio that overlooks the pool. It was so calm and quite and the feel of privacy. We've stayed here for 3 times now and hope to continue on... great staff , very professional!
December 9, 2013
Rated 3 out of 5 by travelingwoman Missed out on the little things
Though the hotel is very beautiful with many nice touches like a lap pool and exclusive beach, it misses out on small details that matter quite a bit to many travelers. The fitness room is technically open 24/7, but if you wish to use it between 8pm and 6am, you need to contact security to let you in. That is not very convenient. The valet service (which is the only parking option) was usually crowded, slow, and a bit pricey ($35/day). The room was small and the only full length mirror was hidden behind a table and not accessible. The bathroom door did not lock (it has a sliding door) and the toilet was separated off into a closet size room. It felt a bit cramped. Lastly, when I checked out, I was doublecharged for valet (which was over $100 in overage) so I was glad I asked to review the bill before leaving. Fortunately, it was rectified. Overall, with all the choices of luxury accommodations in the area, I think I would look elsewhere for any personal travel. I was there for a conference.
July 16, 2014
Rated 4 out of 5 by Robin789 Great hotel and pools with disappointing beach
The hotel is beautiful with rooms that are spacious, clean and nicely decorated. The pools are very nice, and the staff very helpful with towel set-up, umbrellas etc. The food at the pool is a bit pricey but very good. The tram down to the beach can be a little slow on the weekends. We usually waited 5-10 minutes, but did wait over 20 minutes on one occasion. The beach was very disappointing. There was seaweed covering most of the beach (bugs in the seaweed) and hard to find a spot for a chair that was not near the seaweed. We were told that the beach does not normally look like that but it was due to the unusually high tide (July 2014). We were told they cannot clean up the beach because it is private, unlike the beach just steps to the South which is a public beach and in pristine condition. Would highly recommend the hotel. You may want to consider going to the public beach (if the seaweed isn't removed) especially if you have kids who want to play in the sand.
July 14, 2014
Rated 5 out of 5 by LisaW2013 Absolutely Incredible Facility
We absolutely loved our holiday stay at the St. Regis Monarch Beach. The complex had everything that we were looking for and more.
July 21, 2014
Rated 5 out of 5 by DCRanch Amazing location and staff.
Henri Lorenzi who supervises the pool went out of his way and is such an exemplary of Over and Above , thank you.
July 21, 2014
Rated 5 out of 5 by neulook1 Excellent experience
it was much better than last year, very friendly and knowledgeable staff. excellent. Thanks
July 21, 2014
Rated 5 out of 5 by Gwen29 Disneyland for Adults- My Happiest place on Earth
From the moment I booked the hotel reservation I was given nothing but first class service ! The St. Regis Monarch Beach made my experience/ vacation with my daughter an amazing trip we would never forget ! The staff did a wonderful job fulfilling my request and making suggestions of activities at the hotel and in the area
(the pool and private beach access was amazing) The front desk agents took the time to check up on me and my daughter and had the courtsey and patience to listen. Just the initial thought and consideration was service above and beyond my expectations . Thank you to everyone at the St. Regis who made my stay an experience I cannot stop talking about ! Keep up the fantastic job!
August 2, 2013
Rated 5 out of 5 by bekers13 Family Friendly Hotel
My kids loved the s'mores and stories each night after dinner. They had a blast!
July 21, 2014
Rated 4 out of 5 by Billk1135 Comments on room and weFi
When I am paying the rate that I did for this room, i was upset that I had to pay additional money to get WiFi. I have stayed in a number of other hotels in the last several months. Some were free, and all were less than my supposed deal for being Starwood Preferred.
The lighting in the room may have been attractive as far as some decorator was concerned. but it was terrible for people who want to read.There was not a decent light in the room. We recently stayed at the El Encanto in Santa Barbara, and they had special lights that were basically hident, but could be pulled out for reading.
September 22, 2013
Rated 5 out of 5 by William103 Great place for a company retreat
The property was beautiful and the staff could not be better.
July 21, 2014
Rated 4 out of 5 by exlawyer Wedding
We stayed at the St. Regis for a wedding and the setting was spectacular. This is definitely a romantic getaway destination. We did not eat separately in the hotel restaurants, but the wedding appetizers and dinner were made by the hotel and, judging by that, the food must be top tier.
July 14, 2014
Rated 5 out of 5 by Jeff93 St. Regis Service Exceeded my Expectations
I went to the St. Regis with high expectations. I had read about the butler service, the grounds, the beach access and the suites. It was better than I expected. Alfredo and the butlers took care of all that we needed. We went down to the Monarch Bay Club and the staff there (especially Chris and the bartending staff) was just as great as the staff up at the hotel. As far as the hotel goes, it was all spectacular. The only negative in the experience was the meeting space. I was at a large meeting and the wifi did not have the bandwidth for everyone in the room. It was spotty at best.
April 28, 2013
Rated 5 out of 5 by LBMathGuy Fabulous Resort
If you are looking for luxury, comfort, and pampering, the St. Regis Monarch Beach is the place for you. The staff welcomed us when we drove up. They took care of my care and luggage and each day someone greeted us with a smile and a friendly "hello!" The pool is gorgeous and the beach is just a short tram ride away. This is a place I would strongly recommend for anyone looking for a great vacation spot.
July 2, 2014
Rated 3 out of 5 by JanetB Its time to spruce up...
Beautiful location, fabulous resort, its just a little tired. I was so... disappointed. Dirty main entrance floors. Flower pots half full of wilting flowers. Staff was pleasant when you saw them, but not on their toes, especially at the main entrance. Valet staff was very friendly. Our room was tucked into a corner by the elevators and an main garden entrance. Not good for SPG guests. The carpet was really dirty, however they did attempt to clean once I reported it. They should have moved me. The food in the main dinning room was so over priced. The ribeye steak was very fatty. The ribeye steak was actually better at Claim Jumpers the previous night. The wait staff in main dinning room was very prompt and friendly. Poolside was lovely, staff was also very prompt and friendly. I would like to come back and see things spruced up some. After all you are a 5 Star Resort.
June 29, 2014
Rated 5 out of 5 by THEATRES STARWOOD POINT STAY
Outstanding Hotel Facility and highly recommended. Room Service was superior in taste and service after we were unable to obtain a decent table worth having at the nearly empty Michael Mina Restaurant prior to prime time so did nto dine there. No other disappointment noted throughout our stay.
December 20, 2011
Rated 5 out of 5 by EEC2042 Great Experience
Top notch hotel and facilities, with excellent service all around.
July 16, 2014
Rated 5 out of 5 by SDinSD Great visit
Beautiful property with great service and views.
July 16, 2014
Rated 4 out of 5 by alex1 Getting to The beach - harder than getting into the CIA
A beautiful decadent hotel. The big flaw is that only access to the incredible beach is on an overcroweded not frequent enough stretch GolfCart. And if you are there on an off peak day, as we were plan on waiting even longer. What is absurd is that it is actually a pleasant 7 minute walk down to the beach but the hotel does it's best to make this impossible. Enable our room key cards to open the beach gate so we don't have to wait for a shuttle!! My only other gripe, if you are a light sleeper and your companion uses the bathroom, there is no real "wall" - just shutters..
June 25, 2013
Rated 5 out of 5 by ToniCTravelAmeniti1 An incredible haven of luxury
This property is awesome in location, service, facilities and overall ambiance.
So far it is our favourite property in SoCal. We always return with pleasure and expectations. A relaxing place in one of the most beautiful places in USA.
Service: first class
Spa: great most of the time
Food: delicious, brunch unbeliveable
Last time I stayed there we felt the impact of the crisis on the property and all the foreclosure thing in cut-corners, and other small details that were missing comparing with our previous stays.
August 18, 2012
Rated 5 out of 5 by xxxxxxxxxxxxxxx Truly up to St. Regis standards
Have stayed at the St. Regis brand throughout the United States and while all great, others do not even come close to the St. Regis in New York. Monarch Beach did!!! I will return in a few weeks as a birthday gift to my husband.
Thank you all so very much.
December 10, 2011
Rated 5 out of 5 by Marie2455 Fabulous hotel!!!
This hotel is one of the nicest hotels we have stayed in. The level of service was superior, from the bellman to the front desk to housekeeping. We could not have been more pampered! The front desk clerk was wonderful at accommodating our wishes for the perfect room. The food in the restaurants was wonderful and the views are incredible. We will be back!
July 2, 2014
Rated 5 out of 5 by xElCubano Work then Play
Stayed at the St. Regis Monarch Beach on the heels of a business trip in Seattle (during which we also stayed in a Starwood property). Our stay at the St. Regis was for relaxation and every moment was fantastic. It was a very busy weekend at the hotel though it did not interfere with personalized attention. Monica, the young lady who checked us in was very helpful in making our stay wonderful. The room was luxurious and we were torn between staying in or enjoying the amazing view at the pool. Lunch at and breakfast at Motif were exceptional. We will definitely return.
September 9, 2013