Rated 5 out of 5 by Room280 Great Room
Great Room but view needs improvement. GM needs to spend a night and wake up in the morning and say "Is this the view I want a guest to see 365 times a year or should we improve on this".
March 22, 2014
Rated 5 out of 5 by Backtowellness Fantastic experience
My family and I had a great vacation and conference. St Regis' day care center entertained my 3 pre-teen children very well. The dinning experience was to die for. We will be back again next year.
May 20, 2013
Rated 5 out of 5 by Milka Emily Iker, M.D.
Once again, We had memorable experience and a fabulous time in your hotel.
Emily Iker, M.D.
June 24, 2014
Rated 5 out of 5 by Tennessee2013 Hotel was fabulous, butler service was amazing.
Great hotel in an amazing setting. Loved the Monarch Beach Club setting. Butler service was tremendous, they handled every need with professionalism and individual attention. Very knowledgeable .
March 9, 2013
Rated 5 out of 5 by Milkieed Serious no coffee maker
What a gorgeous facility. It is hard to believe with all the amenities at the st Regis that do not have a coffee maker in the room. I can't say enough wonderful things about the hotel otherwise.
November 25, 2013
Rated 3 out of 5 by David6969 Unprepared to handle the Volume of Guests
We spent New Year's Eve at the the St. Regis in Monarch Beach and as always the property and the rooms were great. However, it appeared to my wife and I that the staff was unprepared for the volume of business that they received. At 5 pm on New Years Eve the lounge appeared to be understaffed and they were very disorganized. The staff did not seem to know who had which tables, people waited a long time to receive initial service and then the wait time seemed unusally long once the order was placed. The lounge was not overwhelmed with people at that point of the evening. The New Years Eve event was also understaffed, lines to get drinks were over 30 minutes, they ran out of glassware by 11pm and were using plastic cups. The next day at the restaurant it was also very unorganized causing unusual wait times. According to the hostess it was not because the restaurant was booked with guests but rather they were not able to service tables in a timely manner. We waited over 40 minutes for the staff to clean tables and get the 4 to 5 parties seated. They initially told us it would take 10 minutes.
January 3, 2013
Rated 5 out of 5 by mrsc2be Luxurious Accomodations
I had a great stay here. The staff was professional. The room very comfortable.
July 1, 2014
Rated 4 out of 5 by spgtraveler234 Staff not indicative of 5 star hotel
The property is beautiful but the staff was not overly attentive. I've stayed at other st regis properties and the staff is always extra attentive and courteous...definitely not the case here.
October 8, 2013
Rated 4 out of 5 by drdean Great hotel . . except
Everything was amazing - except the construction noise going on outside our suite which ruined the peaceful ambiance we were hoping for.
June 4, 2014
Rated 4 out of 5 by familyguy18 great facilityt,but.....
Super location and facilities.Service shortcomings were noted, despite this being an expensive high end resort. example #1 in spa area men and coed lounges were NOT CLEAN, dirty tea cups and strewn blankets- no excuse for that when massage reservations are needed, and at those fees. and I am still waiting hear back from the spa manger #2 one of our 3 rooms was not available until after 5pm, cause it needed inspection- yet their were cheerios on the floor when we got the room. When mentioned at front desk.he smiled and said he will look into it.#3 at breakfast buffet busboys were chatting to each other and not picking up dirty items off the table, and no one came to refill coffee for 3 out of our 4 days there. Again I spoke to the manager, who said he would look in to it and that was on day 2 of our stay, no change after that.Concierge, helpful for dinner reservations and Orange County ,but NOT for Los Angeles related activities Bottom line. No one from hotel management followed up on any items. For the dollars spent, there are other nearby hotels with superior service that should be considered.
August 9, 2013
Rated 1 out of 5 by Disappointed99 Not a "5 star resort"!
Bill was incorrect. Staff was confused and disorganized. No return calls. Motorized leaf blowers at 6am sharp (that is SIX AM SHARP)! Poor communication. Should be a "4 star" rated resort.
March 26, 2013
Rated 3 out of 5 by Darrelldd1 Average
Pet friendly but expect to see dogs of all sizes & barking ability. Below avg room service options. Beach access is difficult compared to competition. Friendly staff who helps out though
June 14, 2013
Rated 5 out of 5 by ChrisRock Great Service
It was our anniversary and they had champagne delivered to our room. Everyone said happy anniversary. It was just great service from everyone - check in, restaurants, pool service, spa.
April 9, 2013
Rated 4 out of 5 by Luiee69 the hotel needs renovation
An Iconic facility in need of some room and public area renovations + updated technology in the guestroom. These upgrades will help insure its long term luxury status.
April 11, 2014
Rated 5 out of 5 by Jeff474 Great Hotel
Excellent Facility for meetings, conferences or any large gathering
June 30, 2014
Rated 5 out of 5 by Jen1921 Beautiful Grounds Great Rooms and 5 Star Service
We had a wonderful stay at the St Regis. All employees were polite and helpful. Motif had great service and food. The tram to the beach was convenient and private beach was awesome.
August 5, 2013
Rated 4 out of 5 by DDA123 Nice Place
Overall, very good expericence. Would recommend more frequent shuttle service to and from beach club. Beach Club personnel extremely friendly and accomdating. Spa was outstanding.
April 15, 2013
Rated 5 out of 5 by Gar65 Friendly, efficient staff, gorgeous hotel
Each staff member we met was friendly and attentive from valet attendants, to restaurant staff, conseigiere,. Loved the Monarch Beach club restaurant and ocean setting. Gorgeous.
February 5, 2013
Rated 5 out of 5 by Gershell2682 superior excellence
From the initial moment I was impressed with the decor and the royal ambiance the hotel set. Beds were beyond comfortable. The staff were exceptionally helpful and knowledgeable.
April 15, 2013
Rated 4 out of 5 by WorktodoinDanaPoint Amazing hotel with average service
We have stayed at the St Regis in Dana Point several times and have always very much enjoyed our time in and around the property. The room and bed are extremely comfortable (we paid for a pool/ocean view) however we seemed to have an abundance of children on our floor along with parents that are not very conscientious of other guests (Issue 1). Overall, it was fine but would have been great to be located on a floor or wing with limited families as we were traveling without our four kids (we did discuss, unsuccessfully, with the front desk). The quality of the hotel and the effort put forth by the entire staff is quite high. Although the service effort is high, the actual execution is average (Issue 2). With several very young adults in critical customer service roles, the service often feels disingenuous and lacking experience. I was also surprised that the beautiful lawn between the hotel and the pool had several dead spots and did not look very healthy (Issue 3; perhaps drought-related water restrictions?). Lastly, we had an incident with the Valet where someone else actually was given our rental car (Issue 4). After waiting for a good 20-30 minutes, we found out that they were unable to find our vehicle. At this point, we were late for our evening engagement and had to suggest to the Valet Captain that we take a cab and the hotel pay for it (which they did). The worst part of the entire experience was the conversation we had with the Manager on Duty upon our return to the hotel later that evening. He was non-apologetic and didn't really own the issue. Although he ultimately removed our daily parking charge from our bill, which was appreciated, he very easily could have turned the whole experience into a positive but missed his opportunity. I should add that he also had a bottle of champagne (which we don't drink) and chocolates sent to the room the next day. In the end, the Valet Captain was, again, very apologetic the next day. All in all, we still very much enjoyed our stay and will likely return; however, we may give the hotel on the other side of the Pacific Coast Highway a try.
August 26, 2014
Rated 5 out of 5 by NTL25 One of my favorite spots
I always love staying at the St. Regis Monarch Beach, the views are amazing. The service is incredible, especially the "Butler Service". The staff is very efficient and kind.
December 30, 2013
Rated 5 out of 5 by JMG00 Great End for Our Honeymoon
The service we received was incredible. We could not have had a better end to our honeymoon!
June 17, 2014
Rated 4 out of 5 by BDRM This hotel is great other than spa
We had a great time, but the spa hostess "Karen" AND bartender were the rudest people I have ever met. The concierge and the pool staff are hands down the best of any hotel.
November 18, 2013
Rated 5 out of 5 by Wade58 Six Star Hotel
Everything about the St Regis at Dana Point is six star. The facilities, staff response, food, golf will exceed your highest expectations. We will be back again next summer
September 4, 2013
Rated 5 out of 5 by FDB63 Beautiful Resort
Every aspect of detail from staff to service to accommodations is impeccable.
I celebrated my 50th birthday and had a wonderful party at the St Regis Monarch Beach Resort!
August 22, 2013
Rated 5 out of 5 by MrT54 Fantastic Staff and Service
As usual the staff made our stay outstanding. To a man/woman everyone was most accommodating, courteous and helpful in every way. I can't wait to make another return trip!
May 28, 2013
Rated 5 out of 5 by BobJudi Wonderful stay at the St. Regis again!
My wife and I love this hotel. It is always a treat to stay there. The property is amazing both inside and out.
The staff couldn't be more efficient and hospitable.
March 5, 2014
Rated 2 out of 5 by Rocco Room/bed linen was stained and dirty/ air cond noisy
Disappointing experience...expected better. Fire alarm went off at 4 AM, air conditioner was unusable due to loud noise, room service took forever, had to wait for ice...
May 10, 2013
Rated 4 out of 5 by motown9 solid upscale hotel
well appointed rooms that are very nice, good location, great walking trails to beach, good food and service above average except at Motif where it is below average.
February 13, 2014
Rated 5 out of 5 by rose126 Exceptional service
The St. Regis was clean, comfortable, with a variety of dining options. The staff was consistently above average in their customer service. Highly recommend this resort.
March 11, 2013