Rated 4 out of 5 by Karen Massages at the spa a bit disappointing
Late start and I feel the service providers were not adequately trained. I had expected at such a premium establishment they would have better techniques and routines. My better half felt the same way.
May 28, 2013
Rated 5 out of 5 by NTL25 One of my favorite spots
I always love staying at the St. Regis Monarch Beach, the views are amazing. The service is incredible, especially the "Butler Service". The staff is very efficient and kind.
December 30, 2013
Rated 5 out of 5 by Backtowellness Fantastic experience
My family and I had a great vacation and conference. St Regis' day care center entertained my 3 pre-teen children very well. The dinning experience was to die for. We will be back again next year.
May 20, 2013
Rated 4 out of 5 by spgtraveler234 Staff not indicative of 5 star hotel
The property is beautiful but the staff was not overly attentive. I've stayed at other st regis properties and the staff is always extra attentive and courteous...definitely not the case here.
October 8, 2013
Rated 5 out of 5 by Tennessee2013 Hotel was fabulous, butler service was amazing.
Great hotel in an amazing setting. Loved the Monarch Beach Club setting. Butler service was tremendous, they handled every need with professionalism and individual attention. Very knowledgeable .
March 9, 2013
Rated 3 out of 5 by David6969 Unprepared to handle the Volume of Guests
We spent New Year's Eve at the the St. Regis in Monarch Beach and as always the property and the rooms were great. However, it appeared to my wife and I that the staff was unprepared for the volume of business that they received. At 5 pm on New Years Eve the lounge appeared to be understaffed and they were very disorganized. The staff did not seem to know who had which tables, people waited a long time to receive initial service and then the wait time seemed unusally long once the order was placed. The lounge was not overwhelmed with people at that point of the evening. The New Years Eve event was also understaffed, lines to get drinks were over 30 minutes, they ran out of glassware by 11pm and were using plastic cups. The next day at the restaurant it was also very unorganized causing unusual wait times. According to the hostess it was not because the restaurant was booked with guests but rather they were not able to service tables in a timely manner. We waited over 40 minutes for the staff to clean tables and get the 4 to 5 parties seated. They initially told us it would take 10 minutes.
January 3, 2013
Rated 5 out of 5 by rsmcarey Great mix of business and pleasure
We have hosted our annual school-wide fundraiser at the St. Regis for the last three years and our support continues to grow.
February 10, 2014
Rated 4 out of 5 by familyguy18 great facilityt,but.....
Super location and facilities.Service shortcomings were noted, despite this being an expensive high end resort. example #1 in spa area men and coed lounges were NOT CLEAN, dirty tea cups and strewn blankets- no excuse for that when massage reservations are needed, and at those fees. and I am still waiting hear back from the spa manger #2 one of our 3 rooms was not available until after 5pm, cause it needed inspection- yet their were cheerios on the floor when we got the room. When mentioned at front desk.he smiled and said he will look into it.#3 at breakfast buffet busboys were chatting to each other and not picking up dirty items off the table, and no one came to refill coffee for 3 out of our 4 days there. Again I spoke to the manager, who said he would look in to it and that was on day 2 of our stay, no change after that.Concierge, helpful for dinner reservations and Orange County ,but NOT for Los Angeles related activities Bottom line. No one from hotel management followed up on any items. For the dollars spent, there are other nearby hotels with superior service that should be considered.
August 9, 2013
Rated 1 out of 5 by Disappointed99 Not a "5 star resort"!
Bill was incorrect. Staff was confused and disorganized. No return calls. Motorized leaf blowers at 6am sharp (that is SIX AM SHARP)! Poor communication. Should be a "4 star" rated resort.
March 26, 2013
Rated 3 out of 5 by Darrelldd1 Average
Pet friendly but expect to see dogs of all sizes & barking ability. Below avg room service options. Beach access is difficult compared to competition. Friendly staff who helps out though
June 14, 2013
Rated 5 out of 5 by mortgagegirl Excellent staff
I encountered lots of wonderful folks working for the hotel. All helpful and authentically nice. Beautiful location as well.
February 6, 2014
Rated 5 out of 5 by ChrisRock Great Service
It was our anniversary and they had champagne delivered to our room. Everyone said happy anniversary. It was just great service from everyone - check in, restaurants, pool service, spa.
April 9, 2013
Rated 5 out of 5 by HelenLA Great place
St. Regis is fantastic place!
March 12, 2014
Rated 4 out of 5 by BDRM This hotel is great other than spa
We had a great time, but the spa hostess "Karen" AND bartender were the rudest people I have ever met. The concierge and the pool staff are hands down the best of any hotel.
November 18, 2013
Rated 5 out of 5 by Jen1921 Beautiful Grounds Great Rooms and 5 Star Service
We had a wonderful stay at the St Regis. All employees were polite and helpful. Motif had great service and food. The tram to the beach was convenient and private beach was awesome.
August 5, 2013
Rated 4 out of 5 by DDA123 Nice Place
Overall, very good expericence. Would recommend more frequent shuttle service to and from beach club. Beach Club personnel extremely friendly and accomdating. Spa was outstanding.
April 15, 2013
Rated 5 out of 5 by Jonski22 Fantastic resort
Great service, amazing views and very relaxing environment. Wonderful for kids.
February 23, 2014
Rated 5 out of 5 by Gershell2682 superior excellence
From the initial moment I was impressed with the decor and the royal ambiance the hotel set. Beds were beyond comfortable. The staff were exceptionally helpful and knowledgeable.
April 15, 2013
Rated 5 out of 5 by Gar65 Friendly, efficient staff, gorgeous hotel
Each staff member we met was friendly and attentive from valet attendants, to restaurant staff, conseigiere,. Loved the Monarch Beach club restaurant and ocean setting. Gorgeous.
February 5, 2013
Rated 5 out of 5 by LarryCar First Class all the way
Love this hotel and staff... first class from valet to butler to pool and bar restaturant
February 18, 2014
Rated 5 out of 5 by Wade58 Six Star Hotel
Everything about the St Regis at Dana Point is six star. The facilities, staff response, food, golf will exceed your highest expectations. We will be back again next summer
September 4, 2013
Rated 5 out of 5 by FDB63 Beautiful Resort
Every aspect of detail from staff to service to accommodations is impeccable.
I celebrated my 50th birthday and had a wonderful party at the St Regis Monarch Beach Resort!
August 22, 2013
Rated 5 out of 5 by MrT54 Fantastic Staff and Service
As usual the staff made our stay outstanding. To a man/woman everyone was most accommodating, courteous and helpful in every way. I can't wait to make another return trip!
May 28, 2013
Rated 5 out of 5 by LJKS best ever
In al lmy travels I always keep coming back to the st regis monarch beach.
It is by far the greatest most luxurious resort ever.
January 20, 2014
Rated 5 out of 5 by Lifeplatnum13 incredible experience
The entire experience was exceptional, the property, professional staff was outstanding! Truly one of Starwood's best properties I have visited. Will defenitely return.
September 24, 2013
Rated 2 out of 5 by Rocco Room/bed linen was stained and dirty/ air cond noisy
Disappointing experience...expected better. Fire alarm went off at 4 AM, air conditioner was unusable due to loud noise, room service took forever, had to wait for ice...
May 10, 2013
Rated 5 out of 5 by KPMGTraveller Great Hotel
I had a fabulous stay at this hotel. The facility is amazing, the staff is amazing and the food is excellent. My butler Bill was great as was Sophie at the front desk!
September 20, 2013
Rated 5 out of 5 by rose126 Exceptional service
The St. Regis was clean, comfortable, with a variety of dining options. The staff was consistently above average in their customer service. Highly recommend this resort.
March 11, 2013
Rated 3 out of 5 by JTIII hidden charges and awful self-park
This is a beautiful resort and property. I was very put off by the self-park facility. When I pulled up to check in, I did not want to pay the $35 for valet, so I asked about self-park. They referred me back to the exit, and around to what looked like a loading dock. I pulled down into an area that was clearly marked as the self-park, but had old equipment and garbage, and smelled like a dumpster. I felt like I was being asked to enter through the kitchen entrance, just because I did not want to have my car valet parked. I got over this quickly, until I later learned that I was being charged $25 per night to park my own car in a stench filled dumpster garage. Very insulting. I also was notified at check-in of a "resort fee" of $25 per day. I politely declined any amenities, since I was only staying one night on business. I was told that the amenities were not optional, and all guests were charged the $25 per day resort fee. If it's not optional, just make it part of the rate. Otherwise it's just deceptive.
Again, this was a nice property, and I may return, but I found the above things to be deceptive and insulting.
January 15, 2013
Rated 5 out of 5 by Globetrotter001 Impeccable
Everything is impeccable. The wonderfully comfortable rooms, the curtious staff, the delicious food, and the amazing views. What a treat. I can't wait to come back.
September 14, 2013