Rated 5 out of 5 by Ricophx St Regis Monarch Beach gave us a memorable experiences
It's always magical to be able to stay at this hotel. From the outside staff, front desk, concierge, room service, housekeeping & their fantastic butler service. We got engaged there on May 12th and the entire staff were tremendous and their genuine care meant a lot to us. I want to mention specific names such as Gundula & her staff (concierge), David and Anton (front desk), David and April (stone hill) and butler service especially Butler Mike was fantastic!
May 15, 2013
Rated 1 out of 5 by Anon Vacationers Beware!!!!!!!!!!
I would never stay at another St. Regis every again.
This hotel will nickel and dime you all the way to the bank. First, they will charge you $25/day for parking with no in/out privileges. Then when you check in, they will charge you another $25/day for "resort fees" for internet and spa regardless if you use it or not. Keep in mind that they don't tell you this when you first make the reservations. Lastly, be sure to check your bill as they will charge you for the mini bar even if you don't take anything out of it.
I would give this a negative rating if I could as I have had a better stay experience staying at a fly by night motel than this place.
I have been a gold member for quite a while and if they treat their preferred guest this way, I can't imagine how they would treat non-preferred guest members.
May 13, 2013
Rated 5 out of 5 by mknoebel Great location/helpful staff
We picked the St. Regis for a family vacation and were very pleased with our stay. The room was clean and comfortable. The location is spectacular. The staff was there for everything we could possibly need! Enjoyed it very much.
May 11, 2013
Rated 1 out of 5 by Barbie60 The St. Regis does not want SPG Members
I was very disappointed in the hotel. I was hoping for a room with a view. I was told there was -0- available because the hotel was full. However, I could pay $50 to upgrade to a better location. Isn't that a contradiction? Several valets said the hotel wasn't full. My view was pine trees and a wall existing to block the noise of the very close street. This place is not worth it!
May 10, 2013
Rated 3 out of 5 by jayvee Poor Service re errant billing
great place and facilities. However I am having to make several (unneccesary calls) about an errant entry on my bill from the coffee shop I never set foot inside of. I caught the error at the airport and called the front desk, which indicated that it would be rectified and an updated receipt sent. This morning the revised bill contains the same errant charge. Now I have to be bothered to call accouting.
May 9, 2013
Rated 2 out of 5 by Rocco Room/bed linen was stained and dirty/ air cond noisy
Disappointing experience...expected better. Fire alarm went off at 4 AM, air conditioner was unusable due to loud noise, room service took forever, had to wait for ice...
May 10, 2013
Rated 4 out of 5 by Mrducks Only Yuppie Deserts
Excelent hotel. Great staff. Here is my only mild dissapointment. We stopped at the Motiff one night for desert. All of the choices were upscale fancy yuppie type of items. There were no simple things like pies, cakes, or ice creams. A good apple crisp with a scoop of vanilla would have made my night.
May 9, 2013
Rated 4 out of 5 by Travelpro Lovely Resort Hotel in Dana Point
The location, the view, and the staff make this hotel a perfect destination choice. The layout of the resort is very good. The service and the staff in particular are excellent. Very friendly and accomodating. My only suggestion is for the resort to truly have an adult only pool. They say they have one, but they do allow kids and it gets quite active and noisy in the afternoon.
May 8, 2013