Rated 5 out of 5 by BLMN Bill and Lisa Nosek
As always was a perfect stay.
January 28, 2014
Rated 2 out of 5 Over priced and they nickle and dime you
$15 for WiFi for 20 min.
$25 to work out
$30 to park the car
No coffee in room
$18 drinks that should be less then $10
Slow restaurant service
Average food at above average prices
some days you can't get a drink at the pool after 3 and they also closed the lower bar - you have to walk to the lobby
you have to sign a release every time you work out.
The changing rooms are small and tight the lockers are very small - we ended up going back to our room to change.
Most hotels you give them your name and you get seated - here they ask name and room number and then God knows what they do for 2 min while you watch them type in the computer and wait for a receipt to print out. - causes delays ins eating.
The rooms are nice
The hotel staff is well trained and very considerate but service is generally slow.
Some equipment in the fitness area does not work, but they don't even bother to tag it out of service.
They sell you a half can of coke for $8 - I don't really care about the price but why double the cost and give you a half can size?
They showed up for turn down service at 9:30 at night - this should happen between 6 and 8.
They force you to enter a nick name to submit a comment???
March 25, 2013
Rated 5 out of 5 by Lee13 Take the Weekend!
The attentiveness of the staff and quality of Resort product is excellent. Perfect for a getaway weekend!
June 17, 2013
Rated 5 out of 5 by MichaelD63 Luxury accomodations!
Hotel has great features with a super professional staff that is prepared to cater to your every needs!
August 24, 2013
Rated 4 out of 5 by burg25 Recent visit
Food on several occasions only fair.
Requests concerning the room and newspapers were never fulfilled.
March 4, 2013
Rated 5 out of 5 by Paully Hotel
The staff was friendly and helpful. The amenities were excellent. The location was perfect.
October 15, 2013
Rated 5 out of 5 by Domianni Customer Service
Excellent customer service with unbelievable attention to detail. Highly recommend this resort.
August 10, 2013
Rated 5 out of 5 by RodgerF Luxurious comfort
An incredibly beautiful hotel, with a friendly, helpful staff made for a memorable experience.
July 26, 2013
Rated 4 out of 5 by saber175 Top notch in every way
Wonderful hotel as you would expect from a 5 star. Particullary enjoyed the Sunday brunch.
September 30, 2013
Rated 5 out of 5 by grin2k1 best resort I've been to overall
everything is there whenever you need it, being in your room, the spa, or by the pool outside.
March 3, 2013
Rated 5 out of 5 by Walter21 Restful Retreat
The staff and facilities exceeded our expectations in an unpretentious manner.
November 19, 2013
Rated 5 out of 5 by jimmyg What a Hotel...
I'm coming back! Service exceeded my expectations at every level. An incredible experience.
February 18, 2013
Rated 5 out of 5 by Lew2896 Enjoyed our stay at the St. Regis Monarch Beach
Enjoyed our two night stay. Couldn't have been more pleased with the hotel and service.
January 20, 2013
Rated 5 out of 5 by Hawaiinutz Crem da Le Creme ~
Service was exceptional , right down to the beautiful Rose & Happy Anniversary note ..
March 26, 2013
Rated 5 out of 5 by Jwalk327 Perfection at it's Best
I could not find anything wrong with my recent stay at this magnificent resort.
October 14, 2013
Rated 5 out of 5 by JRW9925 The experience was fantastic from start to finish!
It's a wonderful place and we would highly recommend to anyone visiting this area.
July 15, 2013
Rated 5 out of 5 by EAMII Breathtaking Property
The property is spectacular and the location with its views is equally incredible.
April 2, 2013
Rated 5 out of 5 by peaches13 SMACNA NATIONAL BOD meeting
excellent in all respecs-responsive, attentive,friendly . Food good, golf fine
August 3, 2013
Rated 5 out of 5 by Ccalix Great Stay
The experience at your hotel was great. The staff was friendly and helpful.
August 25, 2013
Rated 5 out of 5 by jlcmg1 Great View
The balcony bar off the main lobby is an incredible setting to watch a sunset
March 14, 2013
Rated 5 out of 5 by Jeff71 A wonderful place
the staff were exceptional and our room was wonderful. The location is great
December 20, 2011
Rated 5 out of 5 by hhmm56 hhmm56
the hotel provides the level of service that provides the WOW factor
October 15, 2013
Rated 5 out of 5 by Palisades Perfect Hotel
Third time there, always enjoyable stay. Best breakfast coffee anywhere.
June 24, 2013
Rated 5 out of 5 by AJSoCal Great retreat
Attentive and friendly staff, great location, a perfect resort retreat.
December 10, 2011
Rated 3 out of 5 by TangoFoxtrot So-so experience
Came here recently on a short vacation with my wife. Overall our experience was OK, but not really what we expected from a St Regis property. Many of the staff were very outgoing, friendly, and professional - what we expected. A decent portion, however, were just lacking. Here and there you'd get a staff member who'd talk to you like they were uninterested, or like you were bothering them by asking a simple question, like how to get to the fitness center.
There was also a lack of attention to detail. For example, the cushions on our patio chairs were old, dirty, and worn out. One of them had a large hole in the bottom and was constantly leaking something like sawdust all over the place. This just isn't what you expect from a hotel like the St Regis - you expect it to be perfect.
The property itself was nice, but all in all the hotel wasn't what we were looking for. After spending 3 days there, my wife and I realized that their main focus is being a golf club, a hangout for local residents, and an event facility for corporations looking to impress their clients; they don't seem to put much effort in on the hotel side. Since we don't golf, live there, or need to impress clients, we probably won't be going back.
June 21, 2013
Rated 5 out of 5 by flano flano
perfect getaway with beautiful surroundings and excellent service
August 29, 2013
Rated 5 out of 5 by Dough19734 Great facility
Staff is exceptional in their service and attitude. None better.
September 3, 2013
Rated 3 out of 5 by bomber62 one of my guests had an issue that was not resolved
after speaking with two managers the issue was still not resolved.
December 6, 2012
Rated 4 out of 5 by Gully Love being pampered?
Beautiful hotel, exceptional staff, excellent food and service
February 8, 2013
Rated 5 out of 5 by gadou this hotel is one of the best I would like to go back
the hotel is wonderfull, clean ,and the service is impeccable
June 23, 2013