セントレジス・モナークビーチ

  • アメリカ合衆国
  • 92629
  • カリフォルニア,
  • ダナポイント
  • One Monarch Beach Resort
  • マップ
 

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Rated 4.2 out of 5 by 647 reviewers.
Rated 2 out of 5 by sprinklers A bride hung her dress on a sprinkler which broke at 4am and flooded a floor and made the entire hotel evacuate at 4am for 40 min. The staff did make sure we were all safe. However the next day there was no - sorry for the inconvenience, here's a cup of coffee. Just a note saying that it was an mistake. We also had dinner at the nicest restaurant on the property. We were sat at 8.30, each guest ordered one appetizer and an entree, the entrees didn't arrive until 10.30pm.... and there was little drink service. We were exhausted by the time dinner finished. Odd service for such a high end brand September 15, 2014
Rated 3 out of 5 by Great Destination My wife and I like coming here and relaxing away from the kids. Unfortunately this visit we were waken by fire alarms going off at 3am multiple times. Everyone in the hotel was confused if they should evacuate given there was no announcements until almost 1 hour later and only 5 people on staff in the entire hotel. I'd recommend they review their procedures. The golf course also took over 5.5 hours and the fairways were terrible as they get ready for reseeding. We still like this destination but got unlucky on timing. September 14, 2014
Rated 3 out of 5 by This hotel has tremendously gone down. They need to train their front desk staff. At the end of our 2 night stay, we figured that we have to tell our requests to 3 different employees and confirm 2 times to make sure our requests were done. Seemed like going to work not a weekend gateway. Towels need to be upgraded. Hotel overall needs a lot of help. September 15, 2014
Rated 4 out of 5 by Nice stay I would have given all categories excellent except we were not pleased with the location of our room. View was nice , but our room was located above the weddings and corporate party staging area so setup and tear down was very noisy. :( September 15, 2014
Rated 5 out of 5 by Luxury stay Five star service and tasteful and luxurious décor! September 15, 2014
Rated 5 out of 5 by Wonderful Experience Friendly and helpful staff. Very comfortable room. Beauritul views. Very pleasing stay. September 9, 2014
Rated 4 out of 5 by Needs work Stayed at the hotel for 5 days from Sep 2 thru Sep 6 for work gathering. Service was not good (Butler, pool, restaurant). First day they did not have Rum at the pool. Everyday was toture waiting for room or butler service. Pool and restaurant service was subpar for this resort and took way too long - forgot about us on numerous occassions. September 8, 2014
Rated 5 out of 5 by Birthday weekend We spent a delightful three-day weekend celebrating my wife's birthday. The suite was spacious and allowed us some privacy with our kids in the living area. The pools and beach were perfect for our kids. The staff was very responsive. The only glitch was some reservation issues for services at the hotel. Apparently someone forgot to record them in the system but all worked out. Sometimes the St. Regis bureaucracy gets in the way of great customer service. Guests have to know what to call the butler for, what to call the concierge for and where else to go for arrangements. It would be easier if all guest inquiries went to one number/desk and that the staff then sorted out who was to respond. July 30, 2014
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