Rated 5 out of 5 by JC91099 Weekend Getaway
The St. Regis experience is difficult to express in words. You have to be there to understand what total decompression and relaxation is all about.
The St. Regis goes above and beyond your wildest dreams to make your stay as comfortable and memorable as possible. We canceled our off property dinner the second night because we did not want to leave our sheltered oasis. This was our second stay at the St. Regis and we were flattered by how many people remember your face and name. We remembered them also. Like Chancey the Gardner put it, "Being There "is an experience you will always remember and wanting to come back for more. Thank You St. Regis staff!
September 17, 2014
Rated 3 out of 5 by girldriverusa Why Hotels Don't Understand Luxury
This is a clear example of how we have bastardized the term luxury. There were ten pillows in my room. There was an 800 pound mirror next to the desk that made it impossible to get to electrical outlets--I have to move to a stool to write on my computer. I couldn't plug my phone into the outlet near my bed because I couldn't get to it and it was completely occupied anyway. But the big issue is this: This hotel does not offer complementary in-room coffee. They will bring a coffee "service" to your room at a charge of $32.00. I don't know about other luxury clients but this one want to make her own coffee in the morning and not have to deal with a waiter, signing a bill, answering questions in my pajamas BEFORE I have had a cup of coffee. One of my colleagues called it barbaric. Now trust me this hotel LOOKS like luxury or at least the concept of luxury that developers think luxury looks like. It's got eight fountains going after a 4-year drought in California that has turned the landscape brown. It has a grand lobby. The rooms have too many pillows, nice linens, big time TV, nice decor. But the place is possibly the worst layout of a hotel I have ever seen. Good luck finding your way around. Bottom Line: I wouldn't stay there unless I had to--which was the case as I was a guest of a corporation.
September 25, 2014
Rated 2 out of 5 by Jasper320 sprinklers
A bride hung her dress on a sprinkler which broke at 4am and flooded a floor and made the entire hotel evacuate at 4am for 40 min. The staff did make sure we were all safe. However the next day there was no - sorry for the inconvenience, here's a cup of coffee. Just a note saying that it was an mistake.
We also had dinner at the nicest restaurant on the property. We were sat at 8.30, each guest ordered one appetizer and an entree, the entrees didn't arrive until 10.30pm.... and there was little drink service. We were exhausted by the time dinner finished.
Odd service for such a high end brand
September 15, 2014
Rated 5 out of 5 by IkariaDog99 Drought Damage
The facility was excellent. The golf course was in rough shape do to drought I would assume. There was also an extended delay to get started and the rental clubs were sold out.
Other than that everything was over the top. GREAT Food!!!
September 19, 2014
Rated 3 out of 5 by businesstraveler36 Great Destination
My wife and I like coming here and relaxing away from the kids. Unfortunately this visit we were waken by fire alarms going off at 3am multiple times. Everyone in the hotel was confused if they should evacuate given there was no announcements until almost 1 hour later and only 5 people on staff in the entire hotel. I'd recommend they review their procedures. The golf course also took over 5.5 hours and the fairways were terrible as they get ready for reseeding. We still like this destination but got unlucky on timing.
September 14, 2014
Rated 1 out of 5 by Nancy53050 Forbes and AAA want their stars and diamonds back!
This hotel does not live up to the St. Regis namesake. We can begin with the rude check in staff who left us hovering over the desk, aimlessly awaiting. Then, there were the hole-ridden mildew towels. Not to mention how we waited in another line to see the only concierge (who knew nothing). We later found out the concierge also served as a complaint station - two ladies were ahead of us because room service failed them as well. Don't waste your money here. Really, just don't. The best way to sum up the property was after complaining to the manager on duty, she said "well, this is California casual." No excuse for poor service.
August 23, 2013
Rated 3 out of 5 by Sima99 This hotel has tremendously gone down.
They need to train their front desk staff. At the end of our 2 night stay, we figured that we have to tell our requests to 3 different employees and confirm 2 times to make sure our requests were done. Seemed like going to work not a weekend gateway. Towels need to be upgraded. Hotel overall needs a lot of help.
September 15, 2014
Rated 4 out of 5 by Celarkin Nice stay
I would have given all categories excellent except we were not pleased with the location of our room. View was nice , but our room was located above the weddings and corporate party staging area so setup and tear down was very noisy. :(
September 15, 2014