Rated 4.3 out of 5 by 677 reviewers.
Rated 5 out of 5 by SJ4BJ One of the Best Accomodations of my Life!!! Upon arrival and throughout my stay, I was personally greeted by staff throughout the establishment. Services received from the spa/fitness center, conceirge, valet attendants, butler service, restaurant staff and private beach butler were extraordinarily exceptional. Kudos to Butler Mike who left the property to retrieve Excedrin which is the only over the counter medication that relieves the splitting migraines. The attendant at the private beach went over and above to answer questions and get information about local hospitals . Views from the balconies of the suite were breathtaking. I will most definitely visit the area and stay at this property in the futrue. November 19, 2014
Rated 5 out of 5 by Mittar St Regis is one of the best Resorts in Dana Point had wonderful time,excellent service and delicious food. November 9, 2014
Rated 5 out of 5 by TWEFP BEST Truly Magnificent experience! My only suggestion would be to replace the bath towels. They are rough and hard. I expect plush and soft. November 20, 2014
Rated 5 out of 5 by Mel75 Fabulous hotel location and wonderful staff We recently stayed here for our anniversary, and we hope to make it a tradition in the future. We love the ambiance and location of this property and especially enjoy the amenities, such as the spa. But, it is the attention to details, such as calling us by name and the special treatment we received at dinner, that made our stay more special. We would always recommend this hotel simply for its staff, but the views are truly wonderful too! November 17, 2014
Rated 2 out of 5 by schpups Beautiful hotel with subpar service My husband and I celebrated our 1-year wedding anniversary at the St. Regis Monarch Beach this past weekend. It's a beautiful location and Stonehill Tavern is delicious with great service, but the hotel's service leaves much to be desired, especially for a 5-star luxury hotel. I should have realized customer service is not the top priority when I emailed the Butler services twice with the same question a few weeks before our stay and received NO response (the second time was to follow up a week after my initial email). I then reached out to the concierge and received a response quickly (phew!). I pushed my worries aside and figured things would be better when we arrived. We arrived late on a Friday -- everything went smoothly with our check-in, and there was a lovely bottle of champagne waiting for us in the room along with a rose and note for our anniversary. Thank you!! After that, the service went downhill. It was far from the service you'd expect of a regular hotel, much less the top-notch service you'd expect of a luxury hotel -- some examples of the service shortcomings are as follows: 1. They didn't clean our room until we asked them to at 5:30 pm (we had left the room from about 12 pm-5 pm so there was ample opportunity). 2. We asked them to fix a clicking noise we heard repeatedly at night (disrupting my sleep) and, though they said an engineer would stop by as long as our do not disturb was not on (it was not), no one came. And there was no follow up. I mentioned this while checking out, and the front desk woman (who was great -- check in and check out were easy) offered us an apology as well as a minor credit on our account for the inconvenience. 3. The pool staff was not attentive. It took my husband multiple attempts to receive the menus. And then even more attempts so that he could finally place an order. 4. Continuing with #3, the pool staff went out of their way to fulfill a food/drink order for the woman sitting ahead of us and, when my husband made a similar request (after inquiring what it was she had ordered), the staff implied it would be difficult and instead brought over the easier alternative. 5. We were eager to enjoy the sunset champagne saber; the waitress took so long to bring us a menu that we didn't receive them till well after the toast. And she then complained to us that she's too busy. Ultimately, there was never a feeling that we were a priority or that the staff was interested in even meeting the bare minimum for our visit (and we're SPG Gold so definitely loyal to Starwood as leisure travelers). I was hoping we'd love our experience so much that we'd come here for our anniversary annually -- from this stay, I can guarantee we won't be back and will not be recommending the St. Regis Monarch beach to our friends. October 27, 2014
Rated 5 out of 5 by Weekender12 Excellent Stay Our Stay this past weekend was the BEST yet! We have been coming to this property for years, and everything just seems to be getting better!!! Kimber at the Front Desk, the manager, was ***** and made our Anniversary stay FANTASTIC! The Food in Michael Mina's restaurant was amazing and the service even better! We had the best weekend that we have had in a long time, and we can't wait to go back!!! The Spa services were also dreamy! We went back the second day to experience it again. November 10, 2014
Rated 1 out of 5 by Nancy53050 Forbes and AAA want their stars and diamonds back! This hotel does not live up to the St. Regis namesake. We can begin with the rude check in staff who left us hovering over the desk, aimlessly awaiting. Then, there were the hole-ridden mildew towels. Not to mention how we waited in another line to see the only concierge (who knew nothing). We later found out the concierge also served as a complaint station - two ladies were ahead of us because room service failed them as well. Don't waste your money here. Really, just don't. The best way to sum up the property was after complaining to the manager on duty, she said "well, this is California casual." No excuse for poor service. August 23, 2013