Rated 3 out of 5 by Jamie46 Room not ready
We arrived a little early and our reserved room was not ready yet..came back and room still not ready only to find out it was on the 2nd floor with No elevator...we are seniors. Had to get another room.
Came back @ 4:30 still not ready...given drink voucher and pool keys...why? Our luggage was in our car and it was too crowded and hot to sit out without our suits.
Came back @ 5 and no room yet....finally @ 5:30 we got a room. We had a celebration to attend @ 6...such a frustrating situation.
July 21, 2014
Rated 2 out of 5 by VacationWell Hotel Needs Major Update
The stairs to the room had wood rot, and were in need of dire maintenance. The umbrellas at the pool looked like they came from the Beverly Hillbillies storage locker, torn, ripped and hideous. We are 4 Star Elite and received a room overlooking two parking lots. This property does not treat their owners very well, and I would never recommend this hotel to anyone.
June 24, 2014
Rated 5 out of 5 by Thernandy Great place for family vacations
The Westin Villas exceeded my overall expectations! The Villa was clean and spacious and the beds were super comfortable. The pools were awesome and the slide at the main pool was a hit with my kids. The shuttles were great too. There was always one passing by every 20 minutes. Our first night we chose to walk from one end of the resort to the other. The grounds are well kept and beautiful. The rock waterfalls were a perfect place for family pictures. The arcade was also a great place to enjoy the nights. We are already planning our trip back. Thanks Westin for such great family memories!
June 29, 2014
Rated 2 out of 5 by jbush tough weekend
This was my 3rd or 4th stay at these villas. i had alot if troubel this trip.
1. no hot water in my shower. i called and they said someone fixed it. i checked it later and it still did not work. i should have reported it again but i did not.
2. i was sleeping at the villa pool and the waitstaff kicked by chair to wake me up so he could ask me to pay the bill. i was not happy.
3. when checking out i called the front desk and asked for a person to help me carry the bags to car. i was assured they have this service. i called twice and they promised me someone was coming, no one came. i waited 30 minutes
4. i hat that you chareg $15 for parking and i can never get a spot near my room. this combined with the lack of bell service makes it hard to come and go. either dont charge for parking or have assigned spots near each villa.
i had a nice vacation despite the villas and the westin service.
May 30, 2012
Rated 5 out of 5 by SanDiegoGal Beautiful Property!!
Was greeted at the front desk by Jacob who was very friendly, attentive and used my name. He noted that I was an SPG member and gave me an upgrade which was much appreciated. The following morning upon check out, I was again greeted by name by Jacob! I was impressed that he remembered my name. Great customer service! The property itself is beautifully landscaped and well kept. Great walking path alongside the golf course and the surrounding scenery was breathtaking.
September 24, 2013
Rated 2 out of 5 by Capriccio Large villas, lovely grounds but little recognition of SPG status
Don't expect much actual SPG status recognition here as far as amenities, as this is a Westin resort property and not a typical Westin hotel. They also offer timeshares and are actively selling packages. The staff will sweetly ask you how you are, and will know all about the benefits of SPG status, but then they will tell you about no upgrades being offered, no late check out, no extra amenity offered, etc. as this is a resort property and the rules are different. This is a perfect property for large families. The food in all the restaurants is excellent, the staff in general is delightful and pleasant. the decor is conservative but comfortable with beautiful manicured grounds and fountains. Many of the rooms have barbecues, washer-driers, a kitchenette, etc. There are comfortable golf cart shuttles that will take you around the grounds and they are frequent and the drivers are really nice. However, I was horrified by the lack of cleanliness in the main pool, and I was told by staff that the pool had to be closed a few times for cleanliness/sanitary reasons due to all the children, which made notices necessary in the rooms about requiring diapers for children in the pool. As I had no children with me, I would not go near the pools after hearing about the pool sanitation issues, and it was over 120 degrees outside.
July 7, 2014
Rated 5 out of 5 by roger33 great staff
Maria K. is one of the nicest people that has ever worked at the Westin Mission Hills since we have been going there. Extremely accommodating and went out of her way to make sure we received what we had requested. The resort was very well kept and every staff member that we encountered said "hi". May not sound like much but it lets you know that you are acknowledged.
July 3, 2014
Rated 5 out of 5 by Lilia This hotel has GREAT staff!
this has to be one of the best places i've stayed in, in a LONG time! When we checked in our room it wasn't ready but the front desk clerk, was very polite and told us we had full access to the pool and surrounding. Our kids had a blast on the water slide.
** one thing that caught my attention was the housekeeping crew was SOOOOO NICE!!!! i give them props!!! every single housekeeping we ran into acknowledged us with good morning etc. SOOO NICE!!
August 15, 2012