Rated 3 out of 5 by PJA11 Dissatisfied
Very unhappy with the hotel
July 20, 2014
Rated 4 out of 5 by arizonatrip Arizona trip
Our last two nights at the resort was below average. We were surrounded by a group of young people who were very loud and made a lot of noise after 10:00pm each night. That really ruined our experience.
July 29, 2013
Rated 3 out of 5 by Katy630 Clean
While the hotel was clean it seemed a little over priced for what you get. The pool and lazy river looked nice but it was not warm enough to really enjoy them. The staff were friendly and helpful.
March 6, 2014
Rated 5 out of 5 by parout72 Nice getaway
Enjoyed 4 day relaxing stay and was well pleased with resort. Enjoyed golf, pool, spa and dining on site. No need to leave site, had great time.
June 9, 2014
Rated 2 out of 5 by wendyj Service was AWFUL
The service provided at this hotel was significantly below standard. Although the hotel was clean and comfortable, the lack of service and the high cost of food and beverages minimized the experience.
July 4, 2012
Rated 5 out of 5 by Jordan71 excellent
the hotel and staff were excellent the only incident was that a new clerk at the front desk allowed dogs on our floor which are only allowed in other areas of the hotel, they were moved after one day
August 20, 2013
Rated 5 out of 5 by StephHA Pool Service Outstanding
We were taken care of by Chris L. and Heather at the adventure pool and the customer service was exceptional. Great experience for families of all ages.
May 31, 2014
Rated 3 out of 5 by SRD21 Westin Kierland
Very disappointed in bell staff response time.
On average it took 20 - 30 minutes to respond.
July 1, 2014
Rated 5 out of 5 by Ian3348 Simply Fabulous
Simply fabulous hotel. Wonderful amenities, highly attentive and friendly staff, convenient location and an overall terrific atmosphere. Especially appreciated the 24 hour access to the club lounge.
June 6, 2013
Rated 5 out of 5 by Rosebud738 The hotel made me feel special
From the moment I stepped out of the car, I felt like I was being pampered. The property is so beautiful, the staff always available to assist, amazing food, luxurious rooms, the list goes on!!!
July 19, 2013
Rated 2 out of 5 by AndrewGetaway Nice Hotel, But Not SPG Category 5
First, people at the Westin were great. They were polite, helpful, and always tried to make our stay comfortable. This goes for the front desk to the pool, to the golf course staff. Flow-rider was a nice touch along with the lazy river. Golf course was also nice. However, the rooms and overall amenities are not what I'd expect for a category 5 resort. You pay for a "Scottsdale" address. Rooms did not feel like a resort. Wee had to get 2 rooms and open up the door between them vs. having an actual 2 br/2 ba suite. I made the reservation back in February and considering the cost of both rooms, I expected more. They provided a kitchen, but there were no utensils, plates, etc.. Even having 2 rooms, still was small as there was no real place to eat. Mini bar items were everywhere trying to promote buying those items. Resort needs to add a few things like a store to pick up basics like Milk, water, soda, etc.. I was hoping not to have to leave the resort, but don't always want to go out for breakfast, etc.. They also need to add a steakhouse or similar restaurant. Restaurants onsite were limited in their menus. Overall way too expensive for what you get. I just have to think that there are better SPG Cat 5 hotels in the Phoenix/Scottsdale area that I could have gone to if I was going to spend the that much money on my room.
July 27, 2014
Rated 5 out of 5 by MimiO Westin Kierland
Our stay was so wonderful and relaxing. The Westin Kierland is a great place to stay and this was our second year to come to Scottsdale and the Kierland. We will definitely return next year.
January 25, 2013
Rated 5 out of 5 by woody2826 fantastic vacation
Great spot for a family vacation! Two employees really stood out for us at the pool area- Josh and Courtney. Other hotels could learn from your customer service experience. We will be back!!
March 26, 2013
Rated 4 out of 5 by toasty7012 Great Location
The resort is beautiful. Pool area has adult only pool which is nice. Food is over priced as usual.Staff was helpful. room was ok, nothing special but clean. Would definitely stay here again
August 28, 2012
Rated 5 out of 5 by Meryl Westin Kierland resort and spa Scottsdale AZ
We enjoyed our stay at the westin Kierland resort and spa very much!
The resort offers a delightful ambience, great amenities, and fantastic restaurants. The staff was very nice and helpful.
January 23, 2013
Rated 5 out of 5 by Lekili All My Needs Met!
All my needs were met: from a gorgeous/extremely clean room, to the excellent restaurants/food, to the ultimate customer service experience from all Westin staff. A lovely place to stay!!!!
November 4, 2013
Rated 5 out of 5 by GN00 Great Experience
I brought a key insurance company representative to Westin Kierland, and he was very impressed by the resort (both as a guest experience and as an insurance risk).
May 5, 2014
Rated 5 out of 5 by Revman Great family weekend
We make the Westin Kierland an annual visit and are always very happy with the product and service. Staff is always very accomdating with the adults and patient with the kids. Well done.
May 30, 2013
Rated 4 out of 5 by tag54 Poor Maid Services
Maid services ran very late into the day to take care of my room, like 5 pm and later. The second night they missed my room altogether. The Make up mirror in the bathroom did not light
March 24, 2013
Rated 5 out of 5 by ForgetfulFaye Unbelievably Wonderful Customer Service!!!
I stayed here recently for a conference. Although I was sadly unable to use the amazing (from what I heard) water features, I did receive fabulous service from every staff member I encountered. I used the shuttle service a couple times to go to the mall and out for dinner with other conference guests and had a pleasant experience each time.
The only negative thing I would have to say about the hotel is that the hallways were always nice and cool but my actual room never completely cooled down to what my thermostat was set at. Also, while hanging out at the bar downstairs (on the lower level), it was quite warm. But it was the middle of summer in AZ and the hotel was pretty full, so who knows.
I also accidentally left my brand new watch (I had only worn it the few days I was there) in my room and didn't realize it until I was in line to board my plane. I immediately called the resort and spoke to G.K., a Security Agent, that assisted me and let me know my watch literally just been turned in with him. He had it mailed to me, gave me the tracking #, and I had it within a couple of days! I was overjoyed with both the housekeeping staff for turning it in immediately and for G.K. to make sure I received it quickly. This experience alone has made me want to stay only at SPG's from now on!!!! Although it was my first stay, it will most definitely not be my last! Thank you!
July 30, 2014
Rated 5 out of 5 by Mb430 Flow rider
Hotel was great, food was excellent and both my kids loved the pool!! Flowrider is amazing, and the waterside is fast!! Would definitely recommend especially for a local stay-cation.
July 28, 2013
Rated 5 out of 5 by Jordan71 jordan71
hotel fabulous great grounds pools spa workout area restaurants kid and convention friendly front desk maria spectacular john in valet and luggage fantastic pat at mining club super
October 23, 2013
Rated 4 out of 5 by LM777 Very nice hotel
My family and I enjoyed our 1 week stay at the Westin Kierland Resort. The hotel is very nicely decorated and clean. The pool is very nice and I loved the lazy river, it is very relaxing. My 2 complaints are that the doors accessing the courtyard and the pool do not have automatic door opening buttons. When you are by yourself and have a stroller, it is a little bit of a struggle to get through the door. Also, the Green Choice option they offer to not get your room cleaned in exchange for SPG points or a $5 food voucher is a little unclear. It doesn't specify on the card that is placed in your room that if you choose to partake in this offer, you won't get your room cleaned for the remainder of your stay. It only states that you need to put the card on your door before 2:00am. When we called down to the service desk, they said that they need to print out new cards to explain how it all works. We went to eat at the restaurant called Deseo and the service and food were great. The people are the concierge desk and valet service desk are very friendly and helpful.
Overall, a great hotel and enjoyable stay.
September 30, 2012
Rated 4 out of 5 by ScottsdaleVisitor Outstanding variety of amenities
The Kierland has abundant on-site activities from pools to bars to places to sit and relax. At first, however, it is difficult to negotiate the cramped vehicle area for checkin.
October 11, 2012
Rated 4 out of 5 by buberry159 Great location, well kept facilities
Close to Scottsdale Common and Quarters. The amenities and facilities were well kept, with friendly and professional staff.
June 2, 2014
Rated 5 out of 5 by grt4dead Westin Kierland, my favorite Westin
Always love coming back to this hotel. I could stare at Acacia #9 from the lobby all day long. Staff was great and I had a wonderful stay. Only wish I could have stayed longer.
October 29, 2013
Rated 4 out of 5 by Desiree2013 difficult for people with arthritis
I asked for a room close to the elevators and I got a room farthest from the elevators. This resort is HUGE. So anyone that has difficulty walking, be prepared for sore legs.
March 14, 2013
Rated 5 out of 5 by Denverpat A Pleasant Visit
I thoroughly enjoyed the personal service from all the staff. The meeting space and event organization was superb.
June 6, 2014
Rated 5 out of 5 by PKSLT great hotel but disappointing room features
we had a nice, can't complain, but all the room features were disappointing.
small empty fridge didn't work, water wouldn't drain properly from sink and shower, when flushing toilet you could hear the sink and shower drain gulping sounds. complimentary coffee was not restocked twice in our stay, missed coffee satchels, then missed creamer and finally missed out on sugar and sweetener. unfortunately, had housekeeping language (english) problems, and didn't show up one complete day almost until we called and specifically asked for it.
a lot of trash and trays in and on hotel floors, at least in the floors where are room was, it really felt disappointing and annoying. not hotels fault, but guests with dogs, had a barking dog below us or above us, barking almost constantly....annoying and should be prevented from people booking in/ checking in with dogs, or should be separated from other guests without dogs at least.
$27 USD overnight valet is outrages and not acceptable, should be lower $$$ fair...
But lobby, concierge, valet and check-in staff of hotel were very nice, kind and so receiving, thank you first floor hotel staff and pool staff!!! (NOT at the SPA!)
May 29, 2014
Rated 5 out of 5 by Pj61 This hotel exceeded our expectations
The hotel staff were attentive, professional, and helpful! The property is beautiful and impeccably clean. I highly recommend this property for your stay in Scottsdale area.
September 9, 2013