Rated 3 out of 5 by UTDan Underwhelmed
For a golf resort, this facility was mediocre. While the course was nice, we asked to try and squeeze 9 holes in on Monday morning at 630am. Despite being wide open on the course they wanted to charge us 220 dollars for 9 holes. Additionally they would not let us use the driving range unless we were playing a round, which is poor form in my opinion.
The room was average for a Westin, the ac did not work very well, and the shower did not drain property causing water to pool. The fitness center is small for a resort this size and outdated,
With the exception of the golf staff, the rest of the staff was very friendly and accommodating. Pool was nice.
April 30, 2013
Rated 5 out of 5 by RexBob Kierland Scottsdale Az
Wonderful hotel. Great facility with wonderful staff. Our third trip, and there will be more.
May 8, 2013
Rated 2 out of 5 by JenniferD Disappointing Service
The service was very disappointing. For every call we made - towels, baggage, linens - we had to call multiple times to get the delivery. Additionally, the front desk failed to deliver a birthday flower arrangement for one of our group to our room for 2 days of our 3 day trip.
May 7, 2013
Rated 4 out of 5 by HarryGuy Hotel Nice but
The Kierland is a beautiful hotel and most of the staff is very freindly. The one thing I found was the lack of variety of food choices all though there are several restaurants they all have the same menu.
May 19, 2013
Rated 4 out of 5 by Renee The food
I was concerned that all we would get was SW food, but we didn't. It was varied and excellent! Roasted Turkey and steaks were out of this world. On the last morning the operator forgot my wake up call, but otherwise I would very much recommend this resort.
May 17, 2013
Rated 3 out of 5 by Erikg Beautiful place, but had some issues
I was saying for one night for business. Needed internet, but it would not work...i had to be transferred to someone who after around 30 minutes finally put me on for the 4 hour plan...my morning couldve been more productive. In addition, turning on the shower resulted in seeing a standing pool of water show up almost immediately in the shower...so i jumped in the pool instead...which was also somewhat dirty, but I felt better than standing in 3" of standing water in the shower...
Its a beautiful place...just needs some work apparently...
May 6, 2013
Rated 1 out of 5 by Jeff1356 This hotel failed in many ways to meet expectations
transtyle fails to be at airport for pickup and leaves us stranded at a restaurant. No room until 4pm. Luggage was not sent as promised by front desk -we called 1/2 after ariving room - with spouse but 1 bath robe and 1 bottle water - shampoo etc was not refreshed - room very small for 2 people and luggage - asked for quiet room but had adjoining door and balcony off the family / childrens pool - starwood status not recognized
April 20, 2013
Rated 1 out of 5 by blblb4 Pool area overcrowded/unacceptable
We were expecting a full hotel over Easter break, but were not expecting the pool area to be so very overcrowded - we were struggling to find any pool chairs (at 10am) and no one was available to give us a hand. There was not enough staff on hand for anything - help, ordering food or drinks, or cleaning up trash. There was trash laying around everywhere. I would honeslty say that the pool area was a total mess... very disappointing and not what we expected at a nice resort...
April 17, 2013