Rated 3 out of 5 by CK47 Nice hotel but staff is poorly trained
The grounds and hotel room are very nice. However, the staff is poorly trainined. At 9:00 p.m. I asked that a menu card be delivered to my room and slipped under the door. One of the staff came to the room and knocked. I wasn't feeling well and wanted to be left alone. The tv was on loud, so I know he could hear it from the hallway. I didn't answer and instead of putting the card under the door, he used a master keycard, opened my door and came in my room! I was shocked and a little scared since this is very unuusal behavior. I left a message with the hotel manager the next day but have not received a call or an apology.
December 12, 2013
Rated 4 out of 5 by AngieC Internet service
We paid a $25 resort fee so that we can have access to wireless internet in our room however the internet service is awful. We kept having to log in every little bit to get access and it kept cutting off. When we tried to get help from front desk no one offered any help saying there was nothing they could do.
Also, I think when checking in the staff should let you know where things are like where the elevator is to get to your room. Saying that the hotel is beautiful and the breakfast buffet was great.
December 10, 2013
Rated 5 out of 5 by sheelapp1 wow
The landscaping and grounds are well kept and amazing. The rooms were good, no wow factor, a lil bit disappointing considering its a westin. The toilet paper was really disappointing, like sand paper... ooouch. The golf view on the 11th floor spectacular. The food and deserts were very good. Took my pet and westin provided a bed and food bowls, very nice and at no charge. This place was amazing, loved everything from the kid activites, the endless smores on the weekend. Great job staff of the westin.
December 2, 2013
Rated 5 out of 5 by LisaCPW Total Relaxation in a Beautiful Setting
My husband and I spent four nights here over Thanksgiving and everything was top notch. The Thanksgiving Buffet itself was opulent and tasty. My husband loved the golf course, I used the Westin Workout and walked to the shops next door to the hotel. The holiday light show was a real treat for kids AND adults! The staff is friendly and the hotel is clean and beautiful. The Kierland is a good choice for both couples and families.
December 2, 2013
Rated 5 out of 5 by Buzzette Recent stay
Beautiful resort. Friendly and helpful staff. Shopping across the street. Perfect location. Loved it!!!!
December 3, 2013
Rated 4 out of 5 by rb321 NEEDS MICROWAVE!!!!!!!!!!!!!!!!!!
Haven't seen a Hotel that doesn't included or can get one delivered to room!!!
December 1, 2013
Rated 4 out of 5 by AnnMarieS Everything was great except the food!
We went on our first family trip away from the family for Thanksgiving. We loved the hotel and the ambiance. We thought that the water in the river pool could have been warmer as it was chilly and the air was chilly, too. However, we were excited about the Thanksgiving dinner and the descriptions of the food sounded amazing, so we signed up for all 5 of us to enjoy the buffet extravaganza. We are in the restaurant business and our kids are avid eaters, too! Our 5 year old twins love shrimp and mashed potatoes. We found shrimp thrown under the table since they tried to hide them since they were watered down and flavorless. The mashed potatoes which are usually a hit anywhere with them, were inedible due to all the skin left on. They also love ham and cranberry jelly roll, both of which were nowhere to be found. My husband loves prime rib and thought it was over seasoned and he could not taste the meat. I love seafood and after trying one oyster, one clam and one mussel, all on the half shell, I asked the server to remove the remainder of my plate and tell the kitchen that there was something wrong with the seafood, that is tasted old and metallic. Our 3 year old really enjoyed the chocolate milk, but that was it! The pumpkin pie was a disappointment, as was the apple. Even the chocolate moose was overpowered with coffee. What should have been a simple traditional menu was too fancied up with spices and seasonings and a lack of basic vegetables (corn, carrots, beans). We are being critical because this is a holiday where people eat and the food was just a complete disappointment. Then to be charged $230 left us with a bitter taste in our mouths, so we went out for something to eat at a top Scottsdale restaurant for a quarter of the price and the children and we were able to eat and feel satisfied. In conclusion, we bought an explorer package to return to the Kierland, we will just make certain to dine outside the hotel complex when we return. And hopefully the pool water will be warmer!
December 2, 2013
Rated 5 out of 5 by JFSBEN What an amazing exeprience
Asking a 7 year-old where he would want to go if he could go anywhere on vacation. I expected to hear Disney, but heard "the wave place" instead. This was our 2nd trip to the Westin Kierland, and the experience was outstanding. Gail, Wave Master Steve, and the entire staff went out of their way to ensure our expectations were exceeded. My son could not wait to go back to the Kids' Club while I worked. It is just a great place to stay. We will be back to the Westin Kierland, as I was getting harrassed by a 7 year-old on the flight home as to when we are going back.
November 14, 2013