Rated 5 out of 5 by albie Excellent customer care
The Westin Kierland Resort was very impressive both in comfort and customer care...it is a beautiful resort! All of the employees demonstrated genuine concern, friendliness, and outstanding service. Kudos to the staffs' professionalism.
February 7, 2013
Rated 5 out of 5 by relaxer Beautiful view and amenities
This hotel has a beautiful setting, good food, many amenities available in hotel. However, they didn't know about the "offerings" for Starwood Gold members, didn't mention when I checked in, and still were confused when I checked out.
February 14, 2013
Rated 5 out of 5 Excellent trip for the convention I attended
The hotel was wonderful in every way. No complaints at all. The staff is very friendly and helpful. The room was very clean and everything worked. The food in all different facilities (room services, banquet, etc.) - all very good.
June 13, 2013
Rated 3 out of 5 by Racketeer1 Great hotel in maintenance slump
I have stayed many times and love the location.Felt the amenities in spa,golf and rooms were reduced.Pool was dirty ,yoga class was weak,had noisy cooler in room as well as issues with safe.Other maintenance issues noticed as well.
October 1, 2012
Rated 3 out of 5 by Esteban Not a friendly Hotel
Don't go with a broken foot. The agent that checked us in asked me what had happened to my foot since I had a boot. I told her I had broken foot, yet she put me in romm 4153. As fas as possible from the elebator. Thank you so much!
January 25, 2013
Rated 4 out of 5 by BAC67 Great for a variety of travelers!
The hotel has much to offer to many different types of travel groups: business, adult leisure travelers, family travelers, etc. Plus it is situated in an area which also offers a plethora of activites for these types of travelers.
August 17, 2012
Rated 5 out of 5 by Linjar We love the Westin Kierland
Excellent facility with great pool and exercise facilities, walking distance to great dining and shopping
March 30, 2014
Rated 4 out of 5 by yellowbug12 Hotel has no free Wi-Fi
It is a nice hotel but I was extremely surprised and disappointed to learn that they do not offer free Wi-Fi. In this day and age, this is elementary.
On a positive note, the beds are very comfortable and staff is very nice.
June 13, 2013
Rated 3 out of 5 by MAski This stay was not as nice as our others!
Had to unplug the fridge...LOUD!
2nd shower head did not work!
Cushed cookie (not ours) in the carpet.
Coffee maker didn't work (had to purchase coffee).
We stay here several times a year. Usually GREAT! This time.....????
July 18, 2012
Rated 4 out of 5 by RockStar Kid Central
The hotel was nice, staff was great. However, my husband and I were there in early August and were overwhelmed by large families and hoards of children. Fine for them, but not relaxing for us. Fitness Center was lacking.
August 14, 2012
Rated 5 out of 5 by DeVito3 The food was excellent at this resort
Every restaurant we ate in the food was fantastic and the service was excellent too.
March 31, 2014
Rated 4 out of 5 by Christina53 Beautiful setting
Overall, a lovely place for a weekend. I really enjoyed the evening bagpiper. What really bothers, though, is that for a hotel that charges over $200 per night, the least you could do is provide free in-room WiFi.
November 11, 2013
Rated 3 out of 5 by Vicky Girls weekend
We were here for a "Girls Weekend" the staff were friendly and helpful. The spa was enjoyable. The pool area needs some updating, however the pool staff were efficient. Rooms were comfortable, but need some updating.
January 17, 2012
Rated 4 out of 5 by mlg10 Nice area
The hotel was in a convenient location. Easy to walk to food & shopping. Friendly staff and nice sized rooms. Only negative was the noise at night. We couldn't sleep one night because of the music in the courtyard.
August 11, 2013
Rated 5 out of 5 by Biggar57 Wonderful three day vacation
We stayed at the Hotel the first night and received a free upgrade.. Moved to Condo afterwards. Beautiful rooms! Angela at the front desk was the best! friendly employees and immaculate grounds. We'll be back....
October 9, 2013
Rated 4 out of 5 by AZrat Value
The internet charge of $18/day is a rip off. Could not use multiple devices in the room. Lounge drinks were expensive. Not a value hotel. Best thing was the employes. - Postive and helpful. I was impressed.
October 23, 2012
Rated 4 out of 5 by HarryGuy Hotel Nice but
The Kierland is a beautiful hotel and most of the staff is very freindly. The one thing I found was the lack of variety of food choices all though there are several restaurants they all have the same menu.
May 19, 2013
Rated 5 out of 5 by Krobster2013 A Desert (& Dessert!) Paradise
OK. If you have the bucks and want an experience that's a cut above stay here. It is really a wonderful, beautiful and delicious experience. I was facilitating a meeting for a client here just this week and here are the highlights:
1- the views; the property...exquisite, relaxing and plenty of places to walk
2-the food: Deseo's cuban fusion food is great!
3-The desserts-OMG they have a Dessert Cart from 5pm - 9pm in the lobby and IT SELLS OUT! The most incredible desserts. Luckily they have a great spa too.
4-The people. They really go out of their way to make your stay memorable and enjoyable. If you are planning a meeting seriously consider this property. Food for breakouts and main meals were terrific. Choose a room if you can that has access to balcony so you can eat outside too if you wish.
5-Beds are very comfortable, bathrooms clean and roomy! Love the shower.
Want to go back as soon as I can.
6. The Conference services people from manager to support staff really go out of their way to make your meeting experience what you need it to be. Very attentive throughout the day.
April 4, 2013
Rated 4 out of 5 by arizonatrip Arizona trip
Our last two nights at the resort was below average. We were surrounded by a group of young people who were very loud and made a lot of noise after 10:00pm each night. That really ruined our experience.
July 29, 2013
Rated 2 out of 5 by wendyj Service was AWFUL
The service provided at this hotel was significantly below standard. Although the hotel was clean and comfortable, the lack of service and the high cost of food and beverages minimized the experience.
July 4, 2012
Rated 5 out of 5 by Jordan71 excellent
the hotel and staff were excellent the only incident was that a new clerk at the front desk allowed dogs on our floor which are only allowed in other areas of the hotel, they were moved after one day
August 20, 2013
Rated 5 out of 5 by Ian3348 Simply Fabulous
Simply fabulous hotel. Wonderful amenities, highly attentive and friendly staff, convenient location and an overall terrific atmosphere. Especially appreciated the 24 hour access to the club lounge.
June 6, 2013
Rated 5 out of 5 by Rosebud738 The hotel made me feel special
From the moment I stepped out of the car, I felt like I was being pampered. The property is so beautiful, the staff always available to assist, amazing food, luxurious rooms, the list goes on!!!
July 19, 2013
Rated 5 out of 5 by Lekili All My Needs Met!
All my needs were met: from a gorgeous/extremely clean room, to the excellent restaurants/food, to the ultimate customer service experience from all Westin staff. A lovely place to stay!!!!
November 4, 2013
Rated 4 out of 5 by toasty7012 Great Location
The resort is beautiful. Pool area has adult only pool which is nice. Food is over priced as usual.Staff was helpful. room was ok, nothing special but clean. Would definitely stay here again
August 28, 2012
Rated 5 out of 5 by Meryl Westin Kierland resort and spa Scottsdale AZ
We enjoyed our stay at the westin Kierland resort and spa very much!
The resort offers a delightful ambience, great amenities, and fantastic restaurants. The staff was very nice and helpful.
January 23, 2013
Rated 5 out of 5 by MimiO Westin Kierland
Our stay was so wonderful and relaxing. The Westin Kierland is a great place to stay and this was our second year to come to Scottsdale and the Kierland. We will definitely return next year.
January 25, 2013
Rated 5 out of 5 by woody2826 fantastic vacation
Great spot for a family vacation! Two employees really stood out for us at the pool area- Josh and Courtney. Other hotels could learn from your customer service experience. We will be back!!
March 26, 2013
Rated 5 out of 5 by Revman Great family weekend
We make the Westin Kierland an annual visit and are always very happy with the product and service. Staff is always very accomdating with the adults and patient with the kids. Well done.
May 30, 2013
Rated 5 out of 5 by Jordan71 jordan71
hotel fabulous great grounds pools spa workout area restaurants kid and convention friendly front desk maria spectacular john in valet and luggage fantastic pat at mining club super
October 23, 2013