Rated 5 out of 5 by SChad As beautiful as the pictures
This was our first visit at The Westin Kierland and we were all extremely pleased. The family spent the Thanksgiving Holidays at Kierland, enjoyed the beautiful Thanksgiving day buffet and afternoon football activities. The evenings were wonderful on the patio by the firepits. It was also lovely to watch the resort transformed into a Christmas wonderland over the week-end. Two thumbs up to you and the resort staff!!!
December 1, 2011
Rated 4 out of 5 by dave1234 Nice but over priced
The front desk manager was a BULLDOG. She wanted to argue instead of accomodate my needs. I stayed in a suite and she argued with me about how expensive their breakfast was and could not give away a free breakfast with my 3 night suite reservation. (although the internet had serveral packages for lower priced rooms that included breakfast or golf) I don't expect the manager to argue with me at a resort like this.
January 7, 2013
Rated 5 out of 5 by Craig12 Excellent Experience
This hotel stay met and exceeded all expectations. Amenities were wonderful - clean/comfortable rooms, great restaurants, nice views. Hotel staff made the stay memorable. Everyone I encountered was friendly and went out of their way to make sure I had a pleasant experience. Catherine (at the Concierge Desk) went above and beyond, planning activities and directing us to points of interest in the area.
August 13, 2012
Rated 1 out of 5 by Brian Disappointed
I travel extensively but I found your property to be extremely expensive- $285 for 50 minute massage. Really? And you still charged me for a night when I left for an emergency situation with my 5 and 6 year old back home. I understand its your policy but its my policy to not return to any of your properties and I will strongly urge any associations I'm involved with to steer clear of your properties.
February 22, 2013
Rated 5 out of 5 by GDJ01 Excellent Stay
Surpassed my expectations all around. Hotel was wonderful along with pools, grounds and shopping area. Employees were fantastic - always helpful and accommodating. Lifeguard Travis set a high bar for professionalism and friendliness at the pool. Family friendly resort with lots of things for kids. First time to Phoenix but we'll be back. Deluxe Disney resorts should pay attention to the Kierland.
August 16, 2012
Rated 5 out of 5 by HLL1979 An AMAZING way to spend an Extended Weekend!
We're from Kansas City and have vacationed in the Phoenix area several times, but this was our first stay at the Westin Kierland Resort in Scottsdale. AWESOME!! We were looking for some R&R along with some fun activities and this was a great combination. And did I mention the views are amazing? We played 18 holes at the Golf Course, Ironwood and Acacia. The last 2 holes of Acacia are tough, but gorgeous! We spent a day at the Pool and the Lazy River, where Emily was awesome. Breakfast Buffet was delicious - OMLETS! We spent some time in the Saloon playing Shuffleboard and Pool. Lots of Fun the entire time! The staff was great, from the shuttle rides, to everyone saying Hello with a smile, the entire time. Thank you so much for making it a great weekend for us! We'll definitely make the trip from Kansas City again in the near future. Special thanks to Hannah - our Fun Ambassador! She was a huge help!
August 23, 2012
Rated 2 out of 5 by Mark Terrible Service....
I'm a Platinum Member at starwood. This year alone I've stayed over 60 nights. I have to say the staff was not friendly or accommodating considering I'm a platinum member. In fact they weren't friendly or helpful for any level of guest.
The hotel itself is beautiful, grounds are well kept and the room was spotless. I guess it's the front desk and management who need to be reassessed.
November 23, 2011
Rated 5 out of 5 by Kathy678 The staff at the Westin is Outstanding!
The Westin Staff is Outstanding! Every level of staff is professional, offers additional assistance, and is always interested in your needs. For example, our first time in the Lazy River, the lifeguard asked if we were having a good time and if there was anything we need. The swimming pool staff immediately came over to us with a pitcher full of ice water and drinking cups.
August 21, 2012
Rated 5 out of 5 by JMK1313 Always a great stay
The Westin Kierland continues to be my choice for both business and pleasure while in the Phoenix area. The amenities, pool, fitness center and general area makes for an excellent addition to the hotel itself. The staff is always more than accommodating and pleasant while walking through the resort. Thanks Westin, for understanding the true meaning of guest services
August 10, 2012
Rated 4 out of 5 by Kopi13 Resort is beautiful. Service needs improvement
The property was well kept and spotless. Room was very comfortable and quiet even with the high number of guests. The pool area was under staffed and waits for drinks and food were long. The bartenders at the pool bar were excellent when we sat up at the bar area. One day our room was never cleaned even though we were out all day. We called to ask for towels so we could shower to meet friends for dinner and asked for the room to be cleaned after we left for dinner. A maid showed up and just came in the room and started cleaning. She could not speak English so we could not communicate well with her. We went to front desk to get it straightened out but the woman working there was useless. We ended up having to wait for cleaning and were late for dinner.
The breakfast buffet should have a continental option. The buffet was top notch but expensive and too much food for every day.
The lazy river was very nice and relaxing.
April 14, 2013
Rated 1 out of 5 by mersenne service express fails
this hotel uses 'service express', a centralized operator based system to take guest requests.they failed on follow through on several occasions: several wake up calls never occurred, room a/c had multiple svc calls without resolution, room service, etc. delivery of missing bedding. they do not follow through ensuring issue or request is resolved to satisfaction.
January 3, 2013
Rated 5 out of 5 by OHIOGal Excellent facility and staff!
If I tried, I could not find a complaint about this Westin. Everyone was accommodating and the surroundings were gorgeous. Yolanda, the room staff-person was so sweet and wonderful!!!
I do wish the lazy river was open later for use after meetings but I was able to try it and loved it!!!
The piper at sunset sealed the deal!
EXCELLENT FACILITY AND STAFF!
September 25, 2012
Rated 5 out of 5 by DorisJ11 Wonderful stay - again!
This was my second visit to the Westin Kierland this year and it once again met my expectations. During my visit in June the hotel was very busy with family travel and attention to detail was excellent. This visit at the end of October was a much slower time and service was good in most respects except for the Club Room - very spotty service.
November 6, 2012
Rated 5 out of 5 by JBerro21 Best Hotel in Scottsdale
My wife and I have stayed here multiple times in the past few years, traveling from Los Angeles. It is a fantastic place to stay whether coming for Waste Management Open, private event, or just a weekend getaway. The rooms and facilities are outstanding and the guest services are second to none. Highly recommend staying here when in town.
February 3, 2014
Rated 5 out of 5 by Tides91 Too short a visit!
We stayed two nights while in AZ for a Flagstaff wedding. We started and ended our trip at this fabulous hotel and resort. We loved it so much, that we purchased another one week stay for a future date. Beautiful!
Expectations exceeded in every way. From the bagpiper at sunset to a fabulous dinner at Deseo, we hated to leave.
November 24, 2012
Rated 5 out of 5 by DameDash404 Excellent Stay
The Westin Kierland hosted a large event with over 200 employees for a week and they pulled it off beautifully! The accommodations were excellent and the property and surrounding shopping was fabulous! Whitney and the support team also did a slam up job for our corporation. I will be back for a personal trip very soon!!!
August 21, 2012
Rated 5 out of 5 by Cassie30 Disappointed
Having stayed here and all over the world in Starwood properties, we were very disappointed in the lack of cleanliness in pool bathrooms and athletic facility (used towels, grimy equipment, unclean restrooms) on the only day we have been able to use both on this particular trip. This is not our normal experience.
March 15, 2014
Rated 3 out of 5 by sande85 great expectations
we had a wonderful time at the resort, the food was great.
however we did not get a king size bed as reserved and our room had a view of a rooftop. also when we checked out, there were two different charges on our bill that should not have been there, they were immediately removed however that makes me think....
November 17, 2011
Rated 5 out of 5 by Erin16 Everything you expect from a Westin and more
Located near busy shopping and dining mecca Kierland Commons, the resort has everything you need and more. Beautiful, modern decor and furnishings, fabulous views and don't miss catching the sunset outside on the terrace with a drink from The Rim while listening to an authentic Scottish bagpipe player.
August 27, 2012
Rated 5 out of 5 by SFMC62 Beautiful resort
Gorgeous grounds and landscaping. Very clean pool and facilities. We were very lucky and happy to be upgraded to a casita. Quiet, clean, and roomy. This was our second visit, first time stayed at villas. Both are great- resort just a little more convenient. Loved close proximity to shopping.
November 15, 2012
Rated 4 out of 5 by CynthiaRN74 cleaniless in question
Overall my experience was good. The only problem i had was that i choose to not have my sheets changed all three days that I was there. I thought that they would clean my room but no one came to clean. The wastebaskets were fukl and i had four days worth of glasses piled up when i left.
April 16, 2012
Rated 5 out of 5 by TeaDoc Tea and Bagpipes
Would love to have seen the tea being served in real tea pots. A five star resort touting a British ambiance really should be familiar with, and serve tea in true British fashion. Sipping a sophisticated cup of tea whilst also savoring the melodious bagpipes seems fitting. What a treat.
November 15, 2012
Rated 5 out of 5 by HoosierGirl Stay was what you would expect from Westin
My room was very comfortable. Customer service was great. Food during the meetings & room service was all great. The two employees who delivered my room service were very nice & fast. I was having problems with the safe in my room & security responded within 10 minutes to help.
September 13, 2012
Rated 2 out of 5 by JenniferD Disappointing Service
The service was very disappointing. For every call we made - towels, baggage, linens - we had to call multiple times to get the delivery. Additionally, the front desk failed to deliver a birthday flower arrangement for one of our group to our room for 2 days of our 3 day trip.
May 7, 2013
Rated 5 out of 5 by Sham Overall EXcellent All Around
Spent a 3 day weekend here with a group of girls. Hotel is beautiful and food was really good. Fresh and tasty, but a little pricey!! Staff were very helpful, although they could do with a more staff by the pool area for drink and food orders!
OVERALL EXCELLENT! Will go again!
August 15, 2012
Rated 5 out of 5 by ER52 Very attentive staff
I was here for a convention, but arrived a day early. The staff in all areas is very attentive and friendly. The attention to detail in grounds maintenance was impressive. I was out just at day break and saw quite a number of grounds maintenance personnel already at work.
March 6, 2014
Rated 5 out of 5 by KyleD One of the best
This Westin is a perfect getaway! The restaurants/bars, pool areas, & golf courses are all top notch. Couple this with a the resort's location right next to an outdoor mall + world champoinship & it becomes a great destination. BTW, the bagpiper at sunset is a must see event.
August 16, 2012
Rated 5 out of 5 by HarleyandPorsche Great Resort but too many fees now
Great resort. We have stayed before and always enjoy the time spent. Pool hours (river) seem at bit too short and too many kids in the adult only pool. Resort now has too many fees so you get the idea it is run by Bank of America.... fees for parking, resort fees for ????
September 24, 2012
Rated 5 out of 5 by Steve918 Amazing Resort
The best part of the Westin Kierland is the staff. Everyone was friendly and helpful and on top of everything you needed. The resort property is incredible. There are great things for everyone in the family. I highly recommend this location for a vacation.
March 21, 2014
Rated 5 out of 5 by GrammaCrazy Beautiful property. Great for families.
Beautiful property. Great amenities. Wonderful for kids of all ages. Great activities: Flowrider, lazy river, slide, walk-in pool for little ones and adult pool for big ones! Close to shopping and many restaurants. Car not necessary.
April 21, 2014