Rated 5 out of 5 by ToniCTravelAmeniti1 Superb Property
We came back again for 5 nights. Great upgrade: a 2 bedroom casita by the main pool that was spacious and luxurious. The only inconvenience is that the gate to the pool is only open from 10-6, then you have to wall all around or call the shuttle.They are getting better with platinum upgrades.
The property is always impressive. The service at front desk was just great. We did have some mishaps but one of the managers graciously took care of them.
The pool area is still great. It needs some TLC and updating, but the lazy river is great and the addition of the flowrider is an immediate attraction for kids of all ages (including myself). It is quite pricey though.
The organize all kinds of activity for children and adults.
A great inconvenience is that they close the main pool at 6:00Pm which is ridiculous. They should absolutely change the policy.
The Agave Spa is good but they really need some contemporary updating. It really does! It can't compete with better spas in town.
Food - you have good options on the property and also close to the resort.
We enjoyed our experience this past August at Nellie Cashman's. We had breakfast every morning, lunch a couple of times and dinner almost every evening. Breakfast is good and plenty. They are missing some items from the past. It looks like cut down a lot, but still, it is a decently good breakfast. Lunch has good food, but nothing outstanding. My favorite was dinner, starting at around 6pm. We preferred outside sitting and enjoyed the Scottish bagpipe player every evening. Just beautiful sound and beautiful views of the Acacia golf course's final hole. Just a perfect location after a long, hot day. Relaxing. Food is good and well presented and the service is most of the time good. Special kudos to Mirel.
As for the golf courses: I played golf with my kids and we had great fun. I cannot grade it 5* because I had golf clinic for my kids that was cancelled and I was never notified. However, you have 3 great golf courses among which I prefer Acacia.
Another convenience is the shuttle to Kierland Commons shopping center with all it has to offer.
Always coming back home away from home.
September 22, 2014
Rated 5 out of 5 by TomShadow Elligent but comfortable - not stuffy.
All the staff of extremely friendly and make a person feel at home. All the facilities are first rate and available to everyone regardless of status. It is truly a "home" away from home.
September 28, 2014
Rated 5 out of 5 by Carolyn66 One of the better hotels
Had a wonderful stay. Room was very clean and spacious.Ordered food from room service and it was delivered right on time and was very tasteful. All hotel staff very courteous and accommodating. Would definitely go back.
September 22, 2014
Rated 1 out of 5 by JR27 View of the wall
Recently used 10000 points to stay at the hotel. Checked in at 11pm after a long day of travel and when I woke up to open my drapes and sit on my balcony I had a view of walls on all sides, which covered the air conditioning. When I commented I was told that I should have addressed right away (it was 8 am and I was checking out that am) BE CAREFUL this was my reward!!Terrible service
November 25, 2011
Rated 5 out of 5 by boosboys53 This hotel is one of the best I have ever stayed.
The Westin Kierland was one of the best vacations we have ever had. From check in to check out we were made to feel like kings. What an amazing facility you have. Great job. Can't wait to come back in January.
September 8, 2014
Rated 2 out of 5 by Glenda27 Sub-par customer service
At check in the front desk clerk barely spoke to me and was not friendly at all. The couple checking in next to me was given all kinds of information as to where the pool, spa was etc. and the clerk who was waiting on me just told me what room i was in and handed me my key. The room was probably at the furthest point of the hotel, so after walking to my room (no directions from the front desk clerk-the couple next to me received a map), i realized that i had left my phone charger at the front desk. Instead of offering to go get it for me, the bellman told me to "just call the front desk" (after i had tipped him). I called the front desk and the front desk manager told me that they did not find a charger at the front desk. While waitiing on hold i notice that there was still trash in the trash can from the last guest in the room...gross! Later, I went down to the front desk and it turned out that the front desk clerk had stored my charger in her drawer...she could have at least called me to let me know that she had it!
The following morning we had ordered room service for 3 people. We were told it would be there in 30 monutes. It came an hour later and half was missing. When i told this to the guy that delivered the order, he said that "It was not on the order"...what, am i a liar??? He called the rest of my order in. I told him that we had to leave to our spa appointment soon. To his credit he was back in about 10 minutes, but i was charged for the missing order...i dont think i should have had to pay for it...plus a 20% "service" charge....i didnt really receive great service, but im forced to tip anyways???
We received "ok" service at the spa, but all three of us had to fill out an electronic form that took some time...this could have been shorter especially since they already had most of the information that we had to fill out on the form. I also had to call to confirm the appointments that morning since nobody had called me.
We did receive excellent service at the pool. Our waitresss was attentive, and while we were in the pool, another waiter noticed that our drinks were empty and asked us if we would like something (even though he wasnt our waiter).
I have stayed at the Kierland several times and this was by far the worst service i have received. I would say that the rest of the staff that i encountered was ok, but not overly friendly. I might explore other hotels the next time i stay in Scottsdale.
September 8, 2014
Rated 5 out of 5 by Travis14 Dad's 90th Birthday family reunion
From check in to check out the staff and accommodations were perfect. Our group of 27 were more than satisfied with the facilities and staff. The breakfast brunch you serve was excellent and a great value when included with your room. The swimming pools and water surfing were a real treat and pool staff was very attentive to our needs.
We all apprreciated the great security you provide and they very helpful to our needs.
We will definately recommend you to all our friends and relatives and hope to stay there again in the near future.
Thanks again, the Travis and Martinez clan
July 29, 2014
Rated 3 out of 5 by Todd40thbday Typically one of my favorite properties, just fell a little short of expectations this trip
My family and I love this property and we try to spend as many milestone events here as possible. This year was my wife's 40th birthday. As with past visits, I called ahead to let the staff know we were coming to celebrate my wife's birthday. When we arrived late on Monday night there was a little bit of a wait to check-in with only one associate on duty. Upon check-in, he loudly greeted me and said "Happy Birthday", which was a little awkward since it was my wife's birthday. We completed check-in and made our way to our room. The room was nice, but just a standard room with no view. Most stays I have been upgraded, so I was a little surprised by the standard room with no view for this trip. Everytime we have celebrated an anniversary or birthday at this property, I've called ahead to let them know of the occasion and there is always a nice welcome treat in our room upon check-in - except this trip, which was probably the most significant event we have celebrated while staying there. My wife and I spent some time at the family pool, which was not crowded, but fully staffed - yet, staff members seem preoccupied talking amongst themselves instead of paying attention to guests. I've never seen a lifeguard stand with multiple staff members just hanging out and talking as though there was no one in the pool or lazy river. Overall it was an average stay at an above average property, which was disappointing given the reason we were there.
September 1, 2014