Rated 3 out of 5 by TiggerB Weekend "staycation"
My husband and I arrived at the hotel just before 11:00am. I went to check in, and the front desk clerk was less than friendly. A tall bald young gentleman - I neglected to get his name. All he said was "check in is at 4pm and we were a full house last night." No offer to store luggage, no courtesy apology, no explain of what amenities were available to us until our room was ready, nothing to upsell any amenity for the resort to make additional revenues.. Just that he'd send a text when the room was ready. When we did get into our room, my husband immediately found a prescription pill on the floor. It did not belong to either of us. I then found a few dark hairs on the bathroom floor (my husband and I are blonde). We paid almost $500 a night for a local rate, and our room was right next to the ice machine and elevators. To say it was noisy was an understatement. For $500 a night, I would have expected a better location, and that the room would have been cleaned and checked properly. I understand that you had a full house with group occupancy, however, I am quite certain their group rate was far below what we paid. For $500 a night, my expectations were a lot higher. The next time we choose to get away, I won't be to excited to check out the Kierland. Great location, great views, great spa staff. That's about it.
February 17, 2014
Rated 4 out of 5 by AZrat Value
The internet charge of $18/day is a rip off. Could not use multiple devices in the room. Lounge drinks were expensive. Not a value hotel. Best thing was the employes. - Postive and helpful. I was impressed.
October 23, 2012
Rated 4 out of 5 by HarryGuy Hotel Nice but
The Kierland is a beautiful hotel and most of the staff is very freindly. The one thing I found was the lack of variety of food choices all though there are several restaurants they all have the same menu.
May 19, 2013
Rated 5 out of 5 by Krobster2013 A Desert (& Dessert!) Paradise
OK. If you have the bucks and want an experience that's a cut above stay here. It is really a wonderful, beautiful and delicious experience. I was facilitating a meeting for a client here just this week and here are the highlights:
1- the views; the property...exquisite, relaxing and plenty of places to walk
2-the food: Deseo's cuban fusion food is great!
3-The desserts-OMG they have a Dessert Cart from 5pm - 9pm in the lobby and IT SELLS OUT! The most incredible desserts. Luckily they have a great spa too.
4-The people. They really go out of their way to make your stay memorable and enjoyable. If you are planning a meeting seriously consider this property. Food for breakouts and main meals were terrific. Choose a room if you can that has access to balcony so you can eat outside too if you wish.
5-Beds are very comfortable, bathrooms clean and roomy! Love the shower.
Want to go back as soon as I can.
6. The Conference services people from manager to support staff really go out of their way to make your meeting experience what you need it to be. Very attentive throughout the day.
April 4, 2013
Rated 5 out of 5 by Lekili All My Needs Met!
All my needs were met: from a gorgeous/extremely clean room, to the excellent restaurants/food, to the ultimate customer service experience from all Westin staff. A lovely place to stay!!!!
November 4, 2013
Rated 4 out of 5 by arizonatrip Arizona trip
Our last two nights at the resort was below average. We were surrounded by a group of young people who were very loud and made a lot of noise after 10:00pm each night. That really ruined our experience.
July 29, 2013
Rated 5 out of 5 by Jordan71 excellent
the hotel and staff were excellent the only incident was that a new clerk at the front desk allowed dogs on our floor which are only allowed in other areas of the hotel, they were moved after one day
August 20, 2013
Rated 2 out of 5 by wendyj Service was AWFUL
The service provided at this hotel was significantly below standard. Although the hotel was clean and comfortable, the lack of service and the high cost of food and beverages minimized the experience.
July 4, 2012
Rated 5 out of 5 by Ian3348 Simply Fabulous
Simply fabulous hotel. Wonderful amenities, highly attentive and friendly staff, convenient location and an overall terrific atmosphere. Especially appreciated the 24 hour access to the club lounge.
June 6, 2013
Rated 5 out of 5 by Rosebud738 The hotel made me feel special
From the moment I stepped out of the car, I felt like I was being pampered. The property is so beautiful, the staff always available to assist, amazing food, luxurious rooms, the list goes on!!!
July 19, 2013
Rated 5 out of 5 by Jordan71 jordan71
hotel fabulous great grounds pools spa workout area restaurants kid and convention friendly front desk maria spectacular john in valet and luggage fantastic pat at mining club super
October 23, 2013
Rated 5 out of 5 by grt4dead Westin Kierland, my favorite Westin
Always love coming back to this hotel. I could stare at Acacia #9 from the lobby all day long. Staff was great and I had a wonderful stay. Only wish I could have stayed longer.
October 29, 2013
Rated 5 out of 5 by MimiO Westin Kierland
Our stay was so wonderful and relaxing. The Westin Kierland is a great place to stay and this was our second year to come to Scottsdale and the Kierland. We will definitely return next year.
January 25, 2013
Rated 5 out of 5 by Meryl Westin Kierland resort and spa Scottsdale AZ
We enjoyed our stay at the westin Kierland resort and spa very much!
The resort offers a delightful ambience, great amenities, and fantastic restaurants. The staff was very nice and helpful.
January 23, 2013
Rated 5 out of 5 by woody2826 fantastic vacation
Great spot for a family vacation! Two employees really stood out for us at the pool area- Josh and Courtney. Other hotels could learn from your customer service experience. We will be back!!
March 26, 2013
Rated 4 out of 5 by toasty7012 Great Location
The resort is beautiful. Pool area has adult only pool which is nice. Food is over priced as usual.Staff was helpful. room was ok, nothing special but clean. Would definitely stay here again
August 28, 2012
Rated 5 out of 5 by Revman Great family weekend
We make the Westin Kierland an annual visit and are always very happy with the product and service. Staff is always very accomdating with the adults and patient with the kids. Well done.
May 30, 2013
Rated 4 out of 5 by tag54 Poor Maid Services
Maid services ran very late into the day to take care of my room, like 5 pm and later. The second night they missed my room altogether. The Make up mirror in the bathroom did not light
March 24, 2013
Rated 5 out of 5 by Mb430 Flow rider
Hotel was great, food was excellent and both my kids loved the pool!! Flowrider is amazing, and the waterside is fast!! Would definitely recommend especially for a local stay-cation.
July 28, 2013
Rated 4 out of 5 by LM777 Very nice hotel
My family and I enjoyed our 1 week stay at the Westin Kierland Resort. The hotel is very nicely decorated and clean. The pool is very nice and I loved the lazy river, it is very relaxing. My 2 complaints are that the doors accessing the courtyard and the pool do not have automatic door opening buttons. When you are by yourself and have a stroller, it is a little bit of a struggle to get through the door. Also, the Green Choice option they offer to not get your room cleaned in exchange for SPG points or a $5 food voucher is a little unclear. It doesn't specify on the card that is placed in your room that if you choose to partake in this offer, you won't get your room cleaned for the remainder of your stay. It only states that you need to put the card on your door before 2:00am. When we called down to the service desk, they said that they need to print out new cards to explain how it all works. We went to eat at the restaurant called Deseo and the service and food were great. The people are the concierge desk and valet service desk are very friendly and helpful.
Overall, a great hotel and enjoyable stay.
September 30, 2012
Rated 5 out of 5 by Pj61 This hotel exceeded our expectations
The hotel staff were attentive, professional, and helpful! The property is beautiful and impeccably clean. I highly recommend this property for your stay in Scottsdale area.
September 9, 2013
Rated 4 out of 5 by ScottsdaleVisitor Outstanding variety of amenities
The Kierland has abundant on-site activities from pools to bars to places to sit and relax. At first, however, it is difficult to negotiate the cramped vehicle area for checkin.
October 11, 2012
Rated 4 out of 5 by Desiree2013 difficult for people with arthritis
I asked for a room close to the elevators and I got a room farthest from the elevators. This resort is HUGE. So anyone that has difficulty walking, be prepared for sore legs.
March 14, 2013
Rated 5 out of 5 by RobP4NY Perfect Resort
This place is perfect. It has everything for business, Golf and family.
I recommend staying in December, before the holidays if you can get there. Low season great deals.
February 21, 2013
Rated 4 out of 5 by Carolyn54 The hotel was all and more than what we were expecting.
My daughter and I had a great couple of days at the hotel for a "mother-daughter" retreat. Employees were very professional and helpful. Can't wait to go back again.
September 9, 2013
Rated 5 out of 5 by alerg Great for meeting/pleasure
Our stay was very enjoyable. I was in meetings in the mornings but the amenities of the resort allowed for golf, spa, working out, and enjoyable dining in our free time.
January 31, 2013
Rated 2 out of 5 by John1982 Conference
Attended a conference at this hotel. Requested a room at a higher floor, was put on the lobby level. Room was located in a noisy corner with too much activity.
September 1, 2013
Rated 5 out of 5 by FORDAWGG GREAT PLACE TO STAY
THIS PLACE IS MY FAVORITE PLACE TO VISIT AND RELAX THE SERVICE HERE COULDNT BE BETTER EVERYTHING THERE IS TOP NOTCH INCLUDING THE SERVERS ALL THROUGHOUT
September 30, 2013
Rated 5 out of 5 by Rick55 Beautiful property
My first time at this hotel. Attended recently for a conference. Property is beautiful and Scottsdale is excellent as well.
I would like to return with my wife
April 21, 2013
Rated 5 out of 5 by ToniCTravelAmeniti1 A Favorite Westin in USA
Stayed many times at this one and it has become a favorite for our family. Great property for families, lazy river and the whole package. My kids loved it.
June 20, 2013