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Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 4.1 out of 5 by 487 reviewers.
Rated 4 out of 5 by December in the desert While the room was nice it was not remarkable. The facility itself is impressive, The location is excellent and would definitely return to this venue. We were especially pleased with the support from concierge Cristina Paulson. A genuinely nice and effective staff member, Please convey our thanks for her support and help. What we didn't appreciate was the the Villa Owner program sales pitch, did not know that was expected. When were told it would be 30 minutes we reluctantly agreed. It was almost 2 hours. Excellent sales reps,, but felt we were blind sided. December 22, 2014
Rated 5 out of 5 by Great Resort! We had a great weekend, I wish I had more time to spend there! December 9, 2014
Rated 4 out of 5 by terrible plumbing had to unstop toilet every day. noise was terrible December 8, 2014
Rated 1 out of 5 by View of the wall Recently used 10000 points to stay at the hotel. Checked in at 11pm after a long day of travel and when I woke up to open my drapes and sit on my balcony I had a view of walls on all sides, which covered the air conditioning. When I commented I was told that I should have addressed right away (it was 8 am and I was checking out that am) BE CAREFUL this was my reward!!Terrible service November 25, 2011
Rated 3 out of 5 by Hotel needs updating Stayed in casita...floors extremely dirty and ants in room. December 2, 2014
Rated 4 out of 5 by Floridians With the expense involved to stay at this Westin, items like Wi-Fi in the room should be included. Most areas of the lobby were extremely cold due to the weather outside. The pools were not heated enough. The shuttle service was excellent. Hallway to the room was also extremely cold. The grounds were beautiful. November 29, 2014
Rated 3 out of 5 by Underwhelmed For a golf resort, this facility was mediocre. While the course was nice, we asked to try and squeeze 9 holes in on Monday morning at 630am. Despite being wide open on the course they wanted to charge us 220 dollars for 9 holes. Additionally they would not let us use the driving range unless we were playing a round, which is poor form in my opinion. The room was average for a Westin, the ac did not work very well, and the shower did not drain property causing water to pool. The fitness center is small for a resort this size and outdated, With the exception of the golf staff, the rest of the staff was very friendly and accommodating. Pool was nice. April 30, 2013
Rated 5 out of 5 by Superb Property We came back again for 5 nights. Great upgrade: a 2 bedroom casita by the main pool that was spacious and luxurious. The only inconvenience is that the gate to the pool is only open from 10-6, then you have to wall all around or call the shuttle.They are getting better with platinum upgrades. The property is always impressive. The service at front desk was just great. We did have some mishaps but one of the managers graciously took care of them. The pool area is still great. It needs some TLC and updating, but the lazy river is great and the addition of the flowrider is an immediate attraction for kids of all ages (including myself). It is quite pricey though. The organize all kinds of activity for children and adults. A great inconvenience is that they close the main pool at 6:00Pm which is ridiculous. They should absolutely change the policy. The Agave Spa is good but they really need some contemporary updating. It really does! It can't compete with better spas in town. Food - you have good options on the property and also close to the resort. We enjoyed our experience this past August at Nellie Cashman's. We had breakfast every morning, lunch a couple of times and dinner almost every evening. Breakfast is good and plenty. They are missing some items from the past. It looks like cut down a lot, but still, it is a decently good breakfast. Lunch has good food, but nothing outstanding. My favorite was dinner, starting at around 6pm. We preferred outside sitting and enjoyed the Scottish bagpipe player every evening. Just beautiful sound and beautiful views of the Acacia golf course's final hole. Just a perfect location after a long, hot day. Relaxing. Food is good and well presented and the service is most of the time good. Special kudos to Mirel. As for the golf courses: I played golf with my kids and we had great fun. I cannot grade it 5* because I had golf clinic for my kids that was cancelled and I was never notified. However, you have 3 great golf courses among which I prefer Acacia. Another convenience is the shuttle to Kierland Commons shopping center with all it has to offer. Always coming back home away from home. September 22, 2014
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