Rated 5 out of 5 by Fla41keith AAA Travel Conference
Thanks for making our conference so special at your resort. The staff went beyond expectations and it so worked for what situations came up for me to handle. The service was just outstanding and the facility is beautiful and very well taken care of. THANK YOU.
November 5, 2012
Rated 5 out of 5 by Marvc5 Relaxation
This was the first time that i stayed here and it was dor my wife's 40th birthday celebration, rooms exceeded expectations staff friendly and accomodating, prehistory culrurald relevance everywhere, a great place for romantic getaways and family stay-cations.
June 12, 2012
Rated 2 out of 5 by Cas16 Ms Robins
We have been to this hotel many times in the past and feel the standards have gone down.
The Nachos at the pool are not as good in the past, even my 14 year old said they are using cheap ingredient, not tasty and the chips are cheap tasting...
The bedrooms have less towels, shampoo, and half and half. Found garbage behind our armchair, the seats on the patio were dirty and very dusty, the patio was filthy.
Did not see any boats this time, really missed them, it was an added feature. Cucumber water in the lobby used to be a nice touch. The furniture in the bar is getting really old. Charging $20 extra for use of the facility was annoying and not worth it. The beds in the room seemed smaller, My husband and I were not comfortable. Having free coffee downstairs in the past was really nice, got you out of bed and touring the hotel to see where to eat. The line at the coffee shop too long. Did not feel this time that we got value for what we paid. Staff do not seem very happy....Did not feel like a resort atmosphere as in the past.
July 6, 2013
Rated 5 out of 5 by sunglasses stolen sunglasses
My experince was marred by my loss of my blue Maui Jim sunglasss that I left in my room. I called to report the loss and I did not recieve a call back. I just checked again with no results. Surely you have record of who cleaned the room and could follow up.
February 9, 2013
Rated 4 out of 5 by Vicki1004 Great hotel
The staff was quite friendly and helpful and the rooms were very comfortable! It could have been better if there was wireless internet in guest rooms. Also, would have thought there would be a courtesy shuttle service to the airport at a facility so large.
October 10, 2012
Rated 5 out of 5 by MAwestcoast Great hotel for both business and pleasure
Wow what a great hotel for both business and pleasure! Awesome room, free shuttle to onsite golf courses (if you are a golfer these are both must plays) beautiful grounds, great bellman and super friendly staff. I will stay here the next time I am in town!
May 9, 2013
Rated 4 out of 5 by kelley Loved the experience, excellent service
First time, not the last. Excellent service from the moment I arrived adn I have high customer service expectations. Nice rooms, pleanty of room at the pool. Dinner in the casual dining room was excellent and exceeded our expectations. Like the location
April 23, 2013
Rated 5 out of 5 by JandK2013 Outstanding Customer Service
From the valet once you arrive
To the front desk check in
The bar and restaurant staff
The Pool bar and restaurant
The shuttle drivers to the casino
EVERYONE DID A GREAT JOB MAKING YOU FEEL WELCOME !!!!
April 28, 2014
Rated 4 out of 5 by Rick57 Very Good Stay
The stay was very good. My only problem was with the shuttle to and from the casino. It was inadequate given the volume of riders and the every 15 minute wait exceeded half an hour.
The facilities and food were excellent and the staff was attentive.
April 8, 2013
Rated 2 out of 5 by DesertRoamer This hotel needs to re-evaluate itself
20.00 resort fee per day for wireless access that isn't very good, I gave up and used my 4G directly. 1.00 per bottle for drinking water in your room? Quit nickel and diming us to death, charge us what it takes to run your hotel quit the bogus fees.
May 24, 2013
Rated 5 out of 5 by jen8114 Wonderful resort & staff!
We really enjoyed our stay at the Wild Horse resort, the staff really went above and beyond and they were always willing to pleasantly help our whole family. It is one of our favorite resorts! We had a great time on the boat ride and at Rawhide!
September 24, 2012
Rated 2 out of 5 by CL29 Property Overall
Having frequented this resort many times in the past, it has clearly declined for our visit which was in Oct. 2013 in these areas:
front desk service,
insufficient lighting along walkways after sunset
October 7, 2013
Rated 5 out of 5 by EddyLee77 Great place for a conference
My wife and I attended a professional conference which was a week long. The accommodations and service were excellent.
June 8, 2014
Rated 4 out of 5 by Janetsplanet Good place but nickels and dimes
I like to stay here, the property is beautiful and the food is good. However, I can't believe they charge 13.00 for interent and if I wanted to use the "fitness center" I would have had to pay $20.00 just to run on the treadmill. Not cool.
February 3, 2013
Rated 3 out of 5 by tomg147 Average
Valet attendant lost key fob to vehicle , was left in car next to ours took approx 20 minutes to find key. Phone for room service did not work all lines rang busy.
May 19, 2014
Rated 5 out of 5 by SickTraveler Helped me in a time of need
I became seriously ill while attending an event at the hotel. The staff provided transportation for me to and from the hospital and had my room ready for me when I returned in the wee hours of the night. The entire staff was wonderful.
March 18, 2013
Rated 5 out of 5 by jujusplace super peaceful
This resort allows you to feel peace the moment you walk through the front doors. It's a stunning hotel and rooms are very comfortable and luxurious. Our children loved the pools and slide and our family had a wonderful few days away.
August 12, 2013
Rated 5 out of 5 by Brian35 The Staff and Amedities at this Hotel are FANTASTIC
The Hotel is Beautiful as well as the location. The Staff is extremely friendly and take pride in their hotel. The food and beverages are excellent. The hotel rooms are very comfortable and roomy with excellent views of the property.
April 2, 2013
Rated 1 out of 5 by zamin The a/c
When we checked in there was flies everywhere. We came back to our room after the casino and the A/C was making laud noises that we could not get any sleep and since we got to our room at 3:00 am we did not want to call and complain
August 16, 2012
Rated 5 out of 5 by Pearl22 Beautiful property, golf course, pool and view.
This property is gorgeous. The lobby area which includes a view of the pool and golf course is amazing. Staff was wonderful and food was great. Rooms are very well appointed. I would definitely stay here again.
March 31, 2014
Rated 5 out of 5 by silveradoshb Lovely weekend getaway
This hotel was beautifully decorated and the staff was quite responsive to guest requests. The spa facilities were relaxing and staff made us feel pampered and welcome.
May 13, 2014
Rated 4 out of 5 by 2vettes Ko'sin dining
Ate @ Ko'sin twice for both breakfast and lunch. Food was great. Service during the Saturday breakfast was marginal. Long wait for non-buffet food. Was given the check to pay before food was served! That's a first!
March 18, 2014
Rated 5 out of 5 by CS819 Hotel is very nice
This is a beautiful hotel. Staff is friendly. Rooms are clean and comfortable. There is plenty of space in the room. I had a beautiful view of the mountains. The beds are very cozy and plush. The fitness center is well equipped.
January 25, 2013
Rated 5 out of 5 by Mike55 What a wonderful property!
This is a great hotel. Every staff member is pleasant and professional, and dedicated to make your stay enjoyable. The food is exceptional and the property is impeccably maintained. I would highly recommend this hotel to anyone.
January 26, 2013
Rated 4 out of 5 by Teach13 The staff is very friendly
The staff was very friendly. If there were problems I or my co-workers had, they were quickly and friendly resolved.
June 1, 2014
Rated 5 out of 5 by MFlorida LOVED IT! Just Perfect!
Just what we were hoping for! Wanted to experience a vacation in the desert, but not so isolated that there was nothing nearby. This is a really unique location in the middle of the desert . . . but just outside of Phoenix! The resort is absolutely beautiful on the inside with Native American decorations, but from the outside it has simple southwestern architecture and is not ostentatious. Rooms very modern, clean and comfortable. Service was outstanding. We liked that hotel was designed to fit in so naturally with surroundings so really felt we were out in the desert and not near a big city! Very nice spa and fitness center with it's own pool . Pleasant 2 mile hiking trail into desert is good for late afternoon walks. Liked that resort is just a few minutes from I-10, so when we wanted to leave, we could easily get to restaurants and other places around Phoenix. Four days was not enough, would love to go back for more. Had breakfast in the dining room every day . . . we tried some "southwestern flair" breakfast choices on menu that were all delicious. Also had the brunch buffet on Sunday that terrific. Overall very happy with stay!
May 17, 2014
Rated 4 out of 5 by Michael2014 Very pleasant stay
I needed a nice break and reached out fairly last minute to plan a few nights stay for friends and myself. The agent was very helpful in obtainin the best possible deal and adding an additional stay on that same night.
January 20, 2014
Rated 4 out of 5 by AFA2013 Staycation
We stayed in Room 2061 and although it was clean and had a nice view, the air conditioner was unusually loud at start up. The unit should be looked at. Our friends (Room 2000) had no issues with their a/c unit.
July 29, 2013
Rated 5 out of 5 by ACEP Exceeded my expectations
Our conference stayed at Sheraton Wild Horse Pass May28 to June 3, 2014. Everything was wonderful.
June 4, 2014
Rated 2 out of 5 by GetAway "Stay-cation"...not so much
My wife and I were looking for a good "staycation" and chose to take advantage of the SPG promotion at WHPass. With so many other options in the Phoenix area, we will not be choosing this one again.
- Food at the Sivlik Grill was fabulous! One of the best breakfasts we have ever had. Too bad you have to drive from you room to get there.
- Rooms were unacceptably noisy. All evening we sat and listened to the conversations in the rooms on both sides of us. At normal conversation levels we could hear every word clearly. The snoring from one neighbor kept us awake all night.
- Layout of the hotel. There is NO convenient parking, forcing you to use valet. If your room is near the end of the building, and you want to walk to the lobby, pack a lunch.
- Staff was less than friendly/helpful, when you could find them.
- No acknowledgment of SPG members. What's the benefit?
We did not utilize the golf or spa facilities, so we cannot comment on those. However, as with all other amenities (i.e. casino, restaurants, etc), nothing is conveniently located.
September 16, 2012