Rated 4 out of 5 by spina Fun... Relaxing... Great Stay-cation!!
The Sheraton Wild Horse Pass is such a great family-friendly hotel! The pool is fun, the atmosphere is relaxing... it's just a great place to go to unwind for a few days!
July 7, 2014
Rated 4 out of 5 by JagsFan Great get away only 20 minutes from the airport
This is the second time I have stayed at the Wild Horse property; both for work related travel.
The property is set back away from the busy city life, with great areas for relaxation, outdoor activities (golf), or a spa visitation.
I found the rooms to be the typical comfort level of a resort-style Starwood property, with staff more than willing to assist your needs. While not over the top plush, it strikes a great balance of price and value.
October 10, 2012
Rated 4 out of 5 by ChrisP Average: Stay- Away during Spring Break
The Hotel was nice and suite was comfortable. Food was very good and poolside staff / front desk were excellent. However, hotel was clearly understaffed; poorly set up for the spring break crowd. Pool chairs/towels and water stations were scarce; our room was never cleaned until after 4pm, and minimum cleaning performed (left full garbage, insufficient towels, no bedding for sofa, no coffee refill...). Tennis hours were poor. Not SPG standards
April 1, 2013
Rated 4 out of 5 by Nikki5772 Beautiful View
This resort was nice the view was exceptional, the staff very friendly and ready to please. I have stayed here a couple of times and I think that I will pass on staying in the summer, the hallways are just to hot and muggy and the rooms don't get as cool as we want them. I stayed in the suite and expected a little more, but overall it was nice. When I booked this room the reservation people told me something different then the hotel provided.
September 11, 2012
Rated 5 out of 5 by Hungryin2013 Relaxing break
Hotel stay over 4th July weekend - hotel was at capacity and very busy but facilities were great and the staff were outstanding.
July 8, 2014
Rated 3 out of 5 by MO1977 Beautiful Hotel
This hotel is beautiful. They pool is excellent, as is the service. I like that they don't have a life guard at the slide to be a jerk about going down the slide. The only issue I had was the walking. They put us in a room as far away from the elevators or a fire exit as possible. My mother has trouble walking so it was very inconvenient. I probably could have asked for a closer room if I had known it was a maze to find the dang room.
August 26, 2013
Rated 4 out of 5 by Gman5 Peaceful Hotel
I was at the hotel on a business trip with a few extra days for R&R. Overall, I had a good stay. I enjoyed the tranquility of the hotel. Our only challenges were housekeeping. Housekeeping came to our room two times and just walked in without knocking or acknowledging themselves prior to walking in. Other than that, everything else was good (except the cool weather!). Great location for a girls weekend (once the outlet mall opens up).
March 13, 2013
Rated 4 out of 5 by 88rebos Wild Horse Pass May 2013
We have been coming back to this resort for ten years. We love the ambiance and the Native American themes that embody the experience.
The staff was extremely attentive to our needs from the time we checked in until we checked out 8 days later. I never tire hearing thank you, my pleasure.
The only constructive feedback I would offer has to do with noise in the hallways when wedding type events are held at the hotel. We were on a SPG Preferred floor and were subjected to rowdy drunken wedding party guests on our first (Sat.) night. I might suggest that the security team be a little more proactive, policing the halls from time to time to head off hallway partying after events. The guests shouldn't have to call down to the desk multiple times after midnight to get the noise to stop.
Having said that, the balance of the week was lovely and we will be back.
May 20, 2013
Rated 5 out of 5 by jeanne69 Woderful accommendations and recreational events
The experience at this resort was excellent. The staff were extremely polite and very efficient. The resort had wonderful conference rooms and facilities for the GFW C International Convention. A wonderful visit to AZ.
June 26, 2014
Rated 5 out of 5 by LighthouseLady A+ Staff
The members of the staff at every level of this hotel are the most caring, helpful individuals - nothing is too complicated or too hard or too inconvenient for them to take care of so that the guest is happy.
June 27, 2014
Rated 4 out of 5 by JSF17 Poor service
This trip was basically ruined by a la k of communication. You have a destination restaurant that I booked months ahead. Your management chose to close it for a staff recognition dinner. I got a note with a mention of the closure without recognition of a confirmed reservation. No return calls or emails and I had to wait to talk to the Restaurant Mgr the night before after getting another confirmation. Extremely un professional .
January 4, 2013
Rated 4 out of 5 by Pat72 Convention Hotel
The hotel was clean, the food was good, and the staff was friendly and responsvie. The sleeping room was some distance from the meeting rooms.
July 3, 2014
Rated 5 out of 5 by kw41 Wow!
What a great hotel. I attended a GFWC International Convention here and it was a wonderful experience. Good food, excellent staff responses, couldn't have imagined anything better than our stay at this Hotel.
June 26, 2014
Rated 3 out of 5 by kwaldo Dirty sheets
Disappointed that one of the beds in my room was dirty, the sheets had clearly not been changed from the prior guests! Hair, stains, other items made that clear.
Staff was very nice, however not one mentioned my being a starwood preferred guest, which normally is mentioned at check in. Fee for fitness center use was outrageously high for a one night stay.
Overall stay was just very average. I expected more from this resort.
September 2, 2012
Rated 5 out of 5 by kander115 Amazing Experience
I have to say what an amazing job Erin at the Spa did. She could tell my friend and I had a nice time but were not completely satisfied. She went the extra mile and made sure we were extremely happy.
Also I can't remember the Bartenders name in the lobby bar (actually below the lobby) she made me her signature martini which was phenomenal and made special accommodations for my Gluten free diet. She deserves a huge thumbs up
July 16, 2013
Rated 5 out of 5 by Kelly5 Thanksgiving Vacation
I have stayed here before since they have accessible rooms on the 1st floor with roll in showers and joining rooms. when I called for reservations I had a very complicated request for two rooms for different lengths of stay, one accessible, one not accessible. I was certain they would not book it correctly and I would have to deal with it when I arrived. However, they did an excellent job the first time-no changes necessary.
December 1, 2012
Rated 2 out of 5 by RBMA Customer Service lacking
Stay October 4-9. Arrived at 11pm, no one at the front door to help with bags. Found a roach in the room. All 3 pools were to cold to use. Response form the front desk was" we turn the heaters on next week" One Hot tub to hot, the other to cold. Told the boat to wild horse starts at noon on sunday. 4 calls and 45min later told by hotel employee they made a mistake. Manager refused to provide dinner for two because of mistake
October 12, 2012
Rated 5 out of 5 by Tee42 Our 20th Wedding Anniversary
The hotel Management was great!!! there is nothing bad about this resort. There was desert and Champaign in our room the evening of our stay. The corner view of the mountains was amazing! Romantic or family friendly. We live ten minutes from the resort and felt like we were in a different city! We would recommend this resort any time of the year. Food is great! The pool is amazing. Great choice. Thank you.
March 12, 2014
Rated 3 out of 5 by jgbond13 Great View
Great views from the hotel and attentive staff. Outstanding staff in dining facilities. Clean rooms. Preferred members will have rooms with great views but sun will cause them to be warmer than average.
If you are going for a conference, be prepared for a long walk from room to conference area. Also, there are 3 WiFi zones which will cause problems if you walk between conference area, lobby area and guest room area.
May 23, 2013
Rated 4 out of 5 by Romero89 The hotel is worth the stay
This is the 3rd time I have stayed with Sheraton Wild Horse pass. The pool service needs improvement. I was there until Monday, however there were no towels available even though the pool opens at 7 AM. I asked four members of the staff and no one knew when the towels would arrive. Not the type of service I would expect from a resort.
May 25, 2014
Rated 3 out of 5 by knbrown2010 Not for the price
The staff was amazing and the place was well kept, however the rooms are tiny! No fridge without a charge, the AC wasn't working and I paid $300 for double beds?!? Not even queens? I could have had the exact same room with a free fridge and microwave at a place half the cost. The pool was fun and nice, just extremely disappointed in the rooms. Not worth the money when looking for resort quality in your rooms.
February 17, 2014
Rated 5 out of 5 by AlyssaR Great Food, Great Fun, Great Sleep!
We can always count on the Sheraton and Starwood Properties to deliver. The people, the ambiance and the rooms are always wonderful.
June 29, 2014
Rated 5 out of 5 by Cyn12 This hotel was exceptional.
The hotel was exceptional. Pride in the Indian community was evident and the views were amazing. The staff was attentive, food delicious.
June 29, 2014
Rated 5 out of 5 by StevefromMo Recommended!
Very nice place for rest and relaxation. A little pricey overall, but it looks like the hotel has spent a lot on the grounds, and it is kept up nicely. The pool area is great! It was a fairly long walk from our room through the halls but we didn't mind it much. You would have to be really picky to not like this hotel. And the weather is so boring-----calm, warm, and sunny everyday.
April 18, 2014
Rated 5 out of 5 by MAwestcoast Another great stay at the best resort in Chandler!
What can I say from the very smooth check-in to a upgraded room and all hotel staff very nice and friendly! I have stayed here multiple times and every time I am in AZ I will stay at this resort. Played the Troon North golf course again with great conditions! Breakfast was great and though I did not get a chance to use the pool I love how clean and fun it is with the water slide! I will be back fro sure.
February 22, 2014
Rated 3 out of 5 by KT33 Nice stay, plan on extra little expenses
The hotel staff is fantastic! I would recommend this hotel on that alone. The spa was very nice, and the food was exceptional!
However, everything has a cost - from internet use, to the fitness center, to playing the piano (yes, I was told that it was $13 for me to play the piano downstairs, where there was no one around). I was shocked and surprised that there wasn't a thing that was included in the stay here.
November 5, 2012
Rated 3 out of 5 by JordanJ Great location, but surprise charges left a bad taste in my mouth
Beautiful facility, not as nice as some of the SPG resorts I have stayed at, but still very nice. *VERY* long walk to our room but only because they put us close to the spa because we were using the spa on Saturday.
Room was nice, bed very comfortable, view very nice. Phone handset didn't work so i had to use the corded phone which was not a big deal. The thing that *REALLY* bothered me was that when I checked out there was 40-50$ in unexpected miscellaneous fees Resort Fee + Parking Fee. On top of that, when I called to question them I was treated very rudely and informed that I had just not read the sign.
I am not a "cheap" person, I have no problem paying for nice meals - buying treatments at the spa etc, but I felt completely Nickel and Dimed here which is why I would not recommend this hotel to anyone.
Shame because its in a great place for little weekend getaways.
May 13, 2013
Rated 5 out of 5 by lori747 lovely hotel and setting
This Sheraton was truly a beautiful hotel. The pool area with the mountain views behind were spectacular. It was convenient to discount shopping and gambling and had excellent food and was immaculate.
June 22, 2014
Rated 5 out of 5 by YiaYia Love this Resort!
The only suggestion I would make, especially for a conference, is to have the downstairs restaurant be open more hours.
June 28, 2014
Rated 3 out of 5 by PAZO Sleeping room internet needs work
I had no internet connectivity in my room:
1-Weak wifi access point
2- Outdated hotel router
3- Weren't set up for Macs.....?
These were all the conclusions of your IT dept.
I had no problem accessing wifi in the meeting planner's conf. room.
I really like everything else about the hotel BUT please put some money into your IT upgrades!!!
P.s. Thanks for the extra points but I would have rather had wifi.
November 15, 2013