Rated 4 out of 5 by SuzanneD Good but has some issues!
When I booked our reservation we were told that we would receive the FIFA package. When we checked in we were told that this package expired and we were given a $25 credit. We were also asked if we wanted a refrigerator in our room but one was never brought to our room. When we checked out we were charged for the refrigerator. The ice machine on our floor did not work so we had to go to another floor for ice. Also, near the elevator there was a glass of wine left on the counter and was there everyday of our stay and never picked up. Other than that the facility is beautiful and the pools very fun! My son had a blast!
July 28, 2014
Rated 4 out of 5 by CSC2014 Quiet Picturesque Surroundings
this was a relaxing place to stay. Excellent pools for lounging, clean surroundings.
The concierge service is poor - was not in anyway helpful to find things to do outside of Wild Horse Pass area. Thankfully there were compliimentary internet stations and we were able to find directions to other areas of Pheonix/Chandler
July 28, 2014
Rated 5 out of 5 by Beth0502 Sheraton Wild Horse Pass Getaway!
This resort is outstanding in quality and service. The staff is friendly and helpful. The property has wonderful amenities, including the renowned Aji Spa. The massage treatment was great. The property is near Rawhide, and the Wild Horse Pass Hotel and Casino. It is a great getaway, and not to far from where we live to make us feel we have really gotten away! We will most definitely return!
July 26, 2014
Rated 4 out of 5 by Randle Came for Bondurant, found a really nice property
My wife and I came for a three day driving course at Bondurant. The hotel was chosen for its proximity to the facility. We arrived late Sunday night. The drive down the dark lonely road made us think of horror movies and had us wondering if aliens were about.
It wasn't until we returned to the hotel after class that we saw the resort in the daylight. The view from the entrance is impressive to say the least.
The room was a bit small but well appointed. Beds were very comfortable. Bath and shower were roomy and modern.
Wifi worked well and was easy to access wirelessly.
The downstairs restaurant (the upstairs was closed for vacation) was very good. The excellent service carried through to this eatery. Food was delicious if a little pricey.
We will return to Bondurant and will definitely stay here.
The staff absolutely rocks. Excellent customer service.
July 25, 2014
Rated 5 out of 5 by beachside Summer in the Desert
My husband and I stayed here in July 2014 for three nights on the weekend while we were visiting family members in the Phoenix area. The hotel has a wonderful pool area with water slide and restaurant/bar area. On Saturday afternoon, there was a musical group in the pool area. Both Friday and Saturday evenings there was musical entertainment near the bar area on the lower level. We ate dinner one evening at Kai - excellent meal and excellent service. The view of the desert and mountains from the lobby is spectacular. There are walking trails around the resort. We had a room with a king size bed and it was comfortable and roomy. I contacted the front desk about having a roll a way bed brought to our room and it was delivered within 10 minutes. This hotel provides a relaxing and comfortable atmosphere.
July 22, 2014
Rated 4 out of 5 by Gamma01 Great place for stacation
We wanted to get away without going too far. Once again we achieved what we had in mind. The staff responded very quickly when we had a blinking lamp. They found it to be a lamp issue and replaced that lamp quickly. We were interested in relaxing, the pool and reading. We were asked occasionally if we had a request but not too often. The food was very good but for breakfast it it was difficult to get a breakfast that was simple. My wife enjoyed shopping for clothes especially the reduced price items.
In ggeneral we had an enjoyable time.
July 20, 2014
Rated 4 out of 5 by FamilyTripPA2014 Hotel was great, food prices in restaurant were outrageous
Hotel was great for what we needed. If we had known how expensive the breakfast would have been we would have left and found another local place to have breakfast. Potatoes were too spicy for my taste also. We go out for breakfast a lot and $33.00 for 2 is quite pricey.
July 22, 2014
Rated 5 out of 5 by KB58 WONDERFUL STAY
I WAS EXPECTING SOMETHING GOOD, BUT THIS WENT BEYOND!!!!, EVERYTHING WAS GREAT, THE FOOD , THE DRINKS THE STAFF. I WILL BE BACK AGAIN AND AGAIN.
IF YOU ARE GOING TO PHOENIX, STAY AT SHERATON WPR!
July 22, 2014