Rated 5 out of 5 by Dor60 This hotel great in every way
Was hoping this hotel would prove to be a good choice and it was. Exceeded my expectations. Location, scenery, staff and property all wonderful.
April 30, 2015
Rated 1 out of 5 by Angry12735127534 Do I have your attention now?
Other than your slow pool service, immature teenage staff, and unreliable front desk, I actually had a pretty decent stay here. You have a gentleman on staff with a shaved head who memorized what beer I like and had it ready for me at each business cocktail event... amazing. Then I came home, took some friends out for dinner and went through the embarrassment of having my card declined in front of everyone because it was maxed out. Reason? After seeing your front desk staff on 3 separate occasions to ensure that my 3 day vacation checkout would go onto my personal card, and my business check in would go on the company account, it somehow managed to not happen! You charged thousands of dollars to the wrong account, and you also overcharged beyond what I have on the printed invoice. I expressly told 3 different staff members: "I need to check out on one card, and I need to check in on business on this other card." They assured me it would be done. Obviously that failed to happen. Also, everything went on the wrong SPG #. To make matters worse, and the reason I'm on your website right now blasting you... when I called in expressing frustration and said "I need to speak to a manager." I got a slight attitude before being placed into an automated dialing selection, and being told to leave a message somewhere... which is yet to be returned. Do you honestly think that's how that situation should be handled? I sometimes deal with unhappy customers. You know what I do? I personally ensure they're taken care of from start to finish, because then things like this happen. I want a phone call, and I want this fixed immediately. I will absolutely not be subjected to your phone menu again. I will never stay here again, and I will tell every business man I know about this abysmal service.
April 29, 2015
Rated 5 out of 5 by Suzanne0425 Thank you for a Great Stay!
This is a great place to stay. Staff are friendly, rooms are clean and the food is amazing.
April 21, 2015
Rated 4 out of 5 by Walk Check in and Spa
Overall, my experience was good with this hotel. I had requested a king bed, and didn't get it. I had a lovely Spa experience, and learned afterwards that the Spa added a 20% gratuity. It would have been nice to know that beforehand. Meeting space was excellent. Sandwich lunches were very good.
April 20, 2015
Rated 5 out of 5 by ianc lovely resort
Our stay at the Sheraton Wild Horse Pass was absolutely lovely. The room and the grounds were beautiful maintained. The staff was friendly and helpful. I want to give special recognition to Dixie Fuller who was so responsive and helpful before and during our stay. She exemplifies the positive feeling that starwood hotels wants its guests to experience
April 1, 2015
Rated 5 out of 5 by PimaFan Exceptional Staff and Amenities
This is our second stay and it was as good as the first. The staff is always friendly and accommodating. Special mention goes out to Rasoul who greeted us with a big smile and a warm greeting every morning in the restaurant. Jackie, server in the pool area, was another of our favorites. Highly recommend this resort to visitors and locals alike. We introduced it to some family who live in AZ and had never been there. They were impressed also.
March 26, 2015
Rated 5 out of 5 by GIJane Best Spa in the Valley!
I am a local and I love to frequent your spa. I must tell you that Maggy and Cortney are the best! Each time I visit Maggy for a facial my skin gets more radiant; and Cortney gives the best massages. I wish I was not moving- I am really going to miss your spa and the friendly, professional staff.
March 24, 2015
Rated 5 out of 5 by TheBiz Exceptional Stay!
I wanted to take a moment to pass on some kudos for your team and staff.
I am a Platinum member, and overall, always enjoy my experiences staying at SPG properties. However, I feel I should definitely mention, you and your team at the Wild Horse Pass Spa & Resort, set a new bar.
From the moment we checked in, until we departed this morning, the service was top notch, in most cases exceptional.
We had plans to leave the resort and do some local exploring, however, due to the service, feel, food, and amenities, we didn’t want to leave and were sad to check out, already planning our next visit.
I particular, dealing with “Justin” each morning at breakfast was a highlight. He was attentive, friendly, and set the bar for your resort. We specifically asked for him each morning and enjoyed having breakfast with “Justin” for the four days prior to his days off.
The front desk, doormen, wait staff, spa, lobby and pool side employees, were all a pleasure to deal with. Well done and kudos to your team.
Lastly, the food…exceptional; we ate at the lobby bar, restaurant, breakfast service and pool side, never having a bad meal, and anxiously anticipation our next…we can’t wait to return, one of the best holidays we have had, thanks for the memories.
March 22, 2015