シェラトン・ワイルドホースパスリゾート&スパ

  • アメリカ合衆国
  • 85226
  • アリゾナ,
  • チャンドラー
  • 5594 W Wild Horse Pass Blvd
  • マップ
 

空室状況&料金

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1室 1 , 大人1名 大人1 , お子様1名 お子様0
Rated 4 out of 5 by 469 reviewers.
Rated 5 out of 5 by A "must" visit local resort........ We had a great weekend at the Sheraton Wild Horse Pass. It is a beautiful resort on the edge of the desert, peaceful and relaxing. The hotel is first class, and the entire staff from check-in, to restaurants, concierge, etc. was first class as well. We will be back. Don't miss the pork wings at Kosin.......delicious!! June 29, 2015
Rated 3 out of 5 by WH Pass review Resort is a bit dated and extremely spread out. Overall it is very nice and serves the purpose, the on course golf club is very good. June 26, 2015
Rated 1 out of 5 by Avoid! I am not looking for a response, for anyone to reach out to me, or to further explain myself after this email. I simply think that someone should be informed so guests don't have to go through what I did. If you checked your website, as well as Yelp reviews, you would see what these problems have been occurring for the entire duration of 2015. Hanyo poolside service is just awful. There is no other way to put it. The bartenders, the waiters, the towel boys are all lazy, uncaring, and neglectful. I think it is a complete joke that gratuity is added to all tickets when it's like pulling teeth to get any service. The first waiter was slow. Then he "forgot" to bring me my change from my bill. I had to ask the new waiter for him to bring me my change. That made me feel awkward, and like I was being the rude one. Then the new waiter completely ignored us, even when I put an entire row of flags up to get his attention. I went to the bar, ordered a drink, drank the entire contents, used the restroom, all while the flags were up and ignored. The area was not crowded. I took that time to go up to the front desk and complain. Time out from my vacation. Time away from relaxing. My husband works 80 hours a week, I run a small business, and we can't even go to an "upscale" resort and be served a drink. At that point I decided that I didn't care to spend any more of my hard earned money at the pool. The shuttle should have an expected schedule. The idea of it is nice. Waiting 45 minutes for it, and having the casino valet call the driver twice, apologizing to us for what is not his mistake, is not nice. And God forbid that the driver be pleasant. The first one was talking on her cell phone to her kids the entire way. Does that seem safe? Apparently she is following the criteria to work for Sheraton. I'm seeing a pattern here. My husband ordered room service around 6:30pm. The food was good. But I did not appreciate coming back to the room at 11:30pm to see the plates still sitting there on the floor. To me that just screams, "roach attack"! But what should I expect when our room had very obviously been half heartedly cleaned? The sheets and comforter weren't even on straight when we arrived. The icing on top of the cake was the fire alarm situation. That really should have been handled in a more professional manner. I expect to have something like that told to me when I'm booking my reservation, or at the very least at check in. The front desk informed me that they did not receive the information until 6pm the previous night. What would have been acceptable (if that is even true) would be to leave a recorded message on all the room's telephones. If I would not have left the room at 9:15am to get a newspaper I would have never seen the notice that was at the front of my door. I would have been inappropriately scared at that point. We rushed to check out just to avoid the screeches. Yet again, no relaxation to be had at The Sheraton at Wildhorse Pass! When checking out I saw an error on my printed receipt. The Hanyo Grill had charged us for a bill that we did not owe. We paid for every single item in cash. Another way to get extra money and extra gratuity out of us it seems. Disgraceful. Luckily, the clerk promptly took it off our bill. Let's see if it shows up on our bank statement. As you can see, I have no trust or faith in your institution. After 3 years in a row of stays at your hotel, I can confidently say that we will never return to your property. I was supposed to have the manager call me today to discuss these issues. Would you be surprised to find out that my phone hasn't rung?! June 9, 2015
Rated 5 out of 5 by Great resort from which to conduct biz in Chandler THe rooms, the grounds and the staff are exceedingly pleasant. June 1, 2015
Rated 5 out of 5 by Weekend Getaway We recently stayed at Sheraton Wild Horse Pass, south of Phoenix for a quick 2 night mini-vacation. The location is wonderfully remote and feels like you light years from the crowds of Phoenix/Scottsdale. We used SPG points for our stay and enjoyed every minute of our relaxing getaway. The property is beautifully maintained and a walk around the grounds is a must. We hiked the property's trail weaving around and through the golf course and thoroughly enjoys the desert landscape and wildlife. The pool was fantastic (although with a large group at the hotel it got pretty rowdy crowded late in the afternoon). Service at the pool was great....Dominick - pool waiter, was engaging and couldn't have been nicer. Two items of mention that could have made our stay a bit more perfect: as an SPG member, it would have been nice to have been located in a better room...although we were outdoors most of our stay, we were tucked into a far corner facing the parking lot on the first floor....the other issue is a curious one...with the craft beer prowess of the Phoenix market, it would have been nice to have more than 2 local craft beers on the menu....Those two minor thoughts aside, our stay at Wild Horse Pass was fantastic and we'll look forward to our next visit. May 14, 2015
Rated 5 out of 5 by May Staycation celebration Excellent staff. Specifically, the Kai restaurant. Our server conducting himself with the utmost exemplary service and attentiveness. It truly was an amazing experience of flavors and cultures. May 9, 2015
Rated 5 out of 5 by Great for pure R&R This was our second stay here within a year. When we felt the need to just get away from our normal life for a few days, we knew this resort would do the trick. Besides almost guaranteed great weather, the resort is beautiful, everything is well maintained, and the staff are just what we like: helpful but not intrusive. Our favorite meal: Mac and Cheese on the patio watching sunset. We like that the Aji spa is close but separate from the main facility, it makes a spa day feel even more like a treat rather than a service. All around, you do a great job here of making a resort stay simple, unpretencious, and enjoyable. We'll be back for sure. May 3, 2015
Rated 5 out of 5 by This hotel great in every way Was hoping this hotel would prove to be a good choice and it was. Exceeded my expectations. Location, scenery, staff and property all wonderful. April 30, 2015
  • 2015-07-03T13:40:21.644-05:00
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