Rated 4 out of 5 by Hutch69 Needs to come into the 21st century with technology
The Westin Diplomat at Hallandale Beach is a beautiful facility. The staff is completely capable and usually cordial. It is an idyllic albeit isolated location with no shopping or outside restaurants within an easy walk. While I attended a conference my wife felt quite isolated. Taxi prices in the area are high. The telephone system in the hotel is archaic and, for the room price, charging a "minimal" $12.95 for slow WIFI is a crime. I will recommend that my association find another location to hold its annual conference.
November 26, 2013
Rated 3 out of 5 by Music Only so so ...
Free shuttle to/from golf course is unreliable. I put on hold for 15 minutes while calling hotel to resolve the problem, which eventually was resolved. The attendants at the golf course were not helpful in contacting the resort shuttle. A letter was left for me at the front desk, but I was never notified that it was there. If I had not asked about it at check, I would not have received it. The staff is definitely below the level I have experienced at other Westin hotels.
November 27, 2013
Rated 5 out of 5 by Peter27 Wonder stay despite the weather
Great family vacation at this Westin despite the weather.
The pools were great! The water was warm and we all had fun despite the weather. We did read the reviews about the expensive prices for food and drink. This is true but you could get all you want within walking distance and we had a fridge in the room.
Also, the beach was wonderful. We had two days of sun and even played in the surf during overcast days.
The room was wonderful. Totally recommend a suite for a family of four.
The staff was extremely friendly.
We all hope to go back.
December 3, 2013
Rated 5 out of 5 by Dania Amazing!
Jelena at check in was amazing. Great Hotel with beautiful views and amazing staff. This is what makes the difference.
December 6, 2013
Rated 5 out of 5 by ab58 Staff goes the extra mile
We would like to thank Chef Vincent Lau who prepared a vegetarian platter for my family and I in the Executive Club Lounge for two evenings. We appreciate that the Westin Staff went the extra mile to satisfy our dietary needs with a smile.
December 4, 2013
Rated 5 out of 5 by MrsJ521 Staff was awesome
I arrived at the hotel late in the evening and the staff (Annika) greated us with a smile and was so helpful. Annika upgraded our room and made sure all of our needs were taken care of. She went above and beyond to make sure we were comfortable and happy. I look forward to staying here again.
December 4, 2013
Rated 3 out of 5 by BroadwayJoe Weekend stay
The air conditioner blew right on our bed, which caused discomfort throughout the night. We only used the AC the first night, due to that fact, but this issue caused my wife to get sick. The balcony and room views were great and I do appreciate the room for that part.
December 4, 2013
Rated 5 out of 5 by zlzoul Great View
Second time here for a vacation. Love the beach location sooooo much and really enjoy the nice view from the balcony.
Hotel was kinda crowded during thanksgiving period with families, however every staff is just friendly as usual. Front desk is very helpful and is able to give us any information we want.
Only suggestion maybe just put more chairs in the business lounge. Kinda hard to find a seat during breakfast peak hours.
December 2, 2013