Rated 2 out of 5 by roger84 Great building, terrible staff
The hotel is incredibly comfortable, a very nice building with very nice rooms. But the staff are cold as ice, whatever you ask they reply only by yes or no, never trying to really help you.. a shame for such a nice place.
January 18, 2013
Rated 5 out of 5 by Mike5597 A true pleasure
The Westin Diplomat is everything that I expect from a Westin hotel and more. The staff, food, the grounds, everything. A true pleasure.
July 28, 2013
Rated 5 out of 5 by Justbob Over the top
Over the top comfort, style and service!
August 23, 2013
Rated 5 out of 5 by Science1 Great room and great staff
Staff very attentive especially regarding request for early breakfast. Also beach easy to get to and very clean and attractive. Golf course was excellent and staf there were very user friendly. Rented clubs were great.
October 26, 2012
Rated 5 out of 5 by Limoguy007 Breath taking
From the moment you are greeted to the time you sadly leave, this facility will take your breath away. Beautifull beaches, awesome pool, room service very expensive but good quality food.
June 17, 2013
Rated 5 out of 5 by Yeni Helpful staff
Brian from the front desk was great!! Always willing to help.. I can tell he loves his job and helping People. Very satisfy with the service and hotel features
July 12, 2013
Rated 5 out of 5 by GaryS45 Five Star Stay
Stayed here for an organizational function and really loved it! Extremely courteous and helpful staff. Beautiful atmosphere and good food. Exceeded my expectations and some previous stays at other resorts. Great view.
October 10, 2012
Rated 5 out of 5 by Wizz29 Must stay
I've been to nice hotels all over the world. This definitely ranks at the top. Concierge
Santiago is the best you'll ever see in the business. Room could have been cleaner. The windows had alot of hand prints on them.
June 10, 2012
Rated 5 out of 5 by Glenfwb Outstanding Experience
This was our first stay at a Westin Hotel. We came for business, but also stayed for a few days of vacation. The Hotel was beautiful, easy to find, and the staff was OUTSTANDING. Every person we came in contact with from the maids, to Juan at the front desk, to Molly at the concierge desk, were all extremely friendly and helpful. I am in the customer service business and your staff was FIRST CLASS!
My only negative for the room was related to internet. I don't mind paying a premium price for a room, but it is frustrating to pay top dollar for a room and then have to pay extra for internet service, especially when you are there for business.
I realize this is an additional source of revenue for the hotel, but with all the additional expenses, related to parking, tips, etc. it seems that internet service could be a perk for a top dollar resort hotel.
I am sure Westin realizes how important the internet is to today's traveler, therefore charging extra for such a basic service that cheaper hotels and even McDonalds provides for free, just cheapens the Westin brand in my opinion.
I understand this is a very small thing, but quite frankly in our group of two couples, it was literally the only negative we had regarding our 5 day stay at your property.
We absolutely would stay again and recommend the Westin Diplomat in Hollywood, Florida to others.
September 4, 2013
Rated 5 out of 5 by James47 This is our favorite hotel
We were very disappointed in the staff. Our door from the bathroom to the bedroom was broken and they didn't send someone to fix it and they act like they really didn't care when we complained about the broken door.
June 6, 2012
Rated 5 out of 5 by Wendy50 Great place to stay!
I came for a conference but extended the stay. The room was excellent with a wonderful view of the beach and ocean. Cleaning staff were very friendly and proactive. Bartenders in the lobby bar were great as well!
February 18, 2013
Rated 3 out of 5 by henilou Room
Over all the room spectacular, just a few things I need to mention.
1. Noticed that there were not enough outlets in the room by the bed to charge my phone, along with the clock in the room not working.
2. The night I ordered ro service for my room, they brought up a big table just for a sandwich and a soup. When I went to put the table outside after I was done across my room there was a big linens cart so I had to place the dinner table across the opposite side which I took my foot off the door causing the door to close on me, in which I had to go to the front desk barefoot. When I went downstairs to the front desk them aware that that linen cart was in front of my room which was an eye sore.. Next morning it was still there.
3. That first night I placed the airconditior temp lower by midnight I realized it was not working I did call the front desk at that time cause I was tired and had to get up early so I opened the balcony door.. The following morning I notifies them and it was fixed promptly.
Again the stay was overall great just those few minor details... Thank you
February 9, 2013
Rated 5 out of 5 by Vlera18 Love Westin Diplomat
The Front Desk(Dave) was very friendly and welcoming thru the arrival process
anthony in the resturant meet our every need with a smile, your property is absolutely wonderful that's why i have to visit every may !
May 29, 2012
Rated 5 out of 5 by Curt6 Reception-Front Desk
Initial front-desk contact was excellent. Found a ready room for early check-in due to my schedule requirements. Eliminated a lot of stress and rush.
July 15, 2013
Rated 5 out of 5 by Nachie Wonderful Stay
Enjoyed my stay at your Hotel. Loved the oceanview room - thank you!
Banquet service was not good. Service staff were just in a hurry to clear service items with no consideration that we are still with clients.
September 17, 2012
Rated 5 out of 5 by poochie first class service
the stay was beyond my expectations. the staff were professional and so friendly. the rooms were beautiful. staying at the Westin has been a amazing ride. I love it.
July 1, 2013
Rated 4 out of 5 by FKOMMember Very Confortable Stay at Westin Diplomat
The Westin Diplomat offers a very comfortable and cozy accommodation.
The only “minus” side is the parking. Valet or Self-service is paid and very expensive.
Almost as expensive as the car daily rental fees.
January 23, 2013
Rated 5 out of 5 by WeddingPlanner09 I can't wait to revisit!!!!
My stay was very short but I'll be back soon to really enjoy The Westin.
August 12, 2013
Rated 5 out of 5 by working Beautiful resort
Loved the location on the beach. Pool, restaurants and service were excellent. Would have liked to have seen a better job in cleaning my room, but overall an awesome place to stay!
June 14, 2013
Rated 5 out of 5 by Rissa35 Wish I could come more often
This is the 4th year that I am vacationing at the Westin. The courteous staff always meet my needs promptly and with a smile.The rooms are very comfortable, the restaurants are great. It truly feels like home.
November 28, 2012
Rated 5 out of 5 by NoahO Conference Stay
From check in to check out. Great experience. Was put on 30th floor room on SPG floor. Room had plenty of workspace. This was a stay for work, but the hotel made me regret not extending my stay for pleasure.
February 24, 2013
Rated 4 out of 5 by Shrimpie Slept like a baby
Recuperating from surgery, slept wonderfully on the 26th floor facing the ocean with the sliding doors open! Excellent relaxation. Valet was sub-caliber as was room service but all in all it was a great stay!
January 28, 2013
Rated 5 out of 5 by Ann2 Excellent staff & service
Excellent service, pleasant and comfortable surroundings.
August 15, 2013
Rated 5 out of 5 by Mike70 Fabulous staff
Hotel is beautiful, exceptionally clean and the staff is courteous, always smiling. We especially want to acknowledge Brandon at the front desk. Cool under pressure and went out of his way to accommodate us.
January 23, 2013
Rated 3 out of 5 by Dave1234 Nice property
The public areas of this property is very nice. The rooms however I found to be very simple and quite small. The service in this hotel is pretty good. However the spg status recognition is somewhat lacking.
January 25, 2013
Rated 5 out of 5 by nellybelle hotel was fantastic
i was alone never feel it, the quality of staff was so gentle, the food good, very clean, easy to go shopping big shopping center, and resto
July 16, 2013
Rated 5 out of 5 by Verero Great time at a Great Hotel
We had 3 rooms, and they were so nice to put us next to each other. The kids had a blast with all the activities and the adults just happy to see everyone having a good time.
I can't wait to go back there.
September 6, 2012
Rated 5 out of 5 by PacSparky This is a lovely hotel!
The Westin was an excellent place for our conference. The staff was professional and very friendly. The rooms were clean and comfortable and the location is terrific.
June 24, 2013
Rated 4 out of 5 by TONY2438 CLUB LOUNGE WORST
TOTALLY CAN'T BELIEVE THE WORST CLUB LOUNGE I HAVE EVER BEEN TO.
HAPPY HOUR, ONLY IF YOU WANT TO PAY FOR THE DRINKS.
SNACKS, YOU GOT TO BE KIDDING. SHRIMP AND SOME UGLY LOOKING MUSH.
REALLY GUYS, !!!!!!
January 9, 2012
Rated 5 out of 5 by Cupcake One of the best hotels in the USA
I stay at this hotel for business, and it is spectacular! It would be great for vacation as well.
The rooms are clean and comfortable, the location and amenities are top notch, and the food is good too!
July 1, 2012