Rated 5 out of 5 by PhillyFan GREAT Resort
Pretty much everything you would want for a beach resort. Great facility/room, very nice pools/pool areas with direct connect to beach. Valet helpful. All staff pleasant.
July 7, 2012
Rated 4 out of 5 by drat4 all great except room service food
Great hotel, beautiful, staff great. Ordered room service, came promptly, soup cold, pizza average. Wasnt good food for the price. Other than that, close to a 5 star.
January 25, 2013
Rated 5 out of 5 by Cjm123 This hotel has great features
Great selection of restaurants. Entertaining atmosphere. Visited the spa twice. Very nice, quiet pool at the spa. Would recommend that you visit the spa for a massage.
November 16, 2012
Rated 5 out of 5 by FamilyMan007 Great vacation!
Our family spent 5 days at the resort, and it exceeded every one of our expectations! Staff was so friendly, food was fantastic and amenities were first class.
April 7, 2013
Rated 5 out of 5 by louie87 This Westin does it right.
Great facilities and atmosphere with a very service minded staff. Food is very very good.
July 15, 2013
Rated 5 out of 5 by kahuna81 A great Experience
I attended the 2013 AVBCC Conference at the Westin Diplomat. The Westin's staff were outstanding. They were accommodating, helpful and their efforts went beyond the norm service wise. The room was clean, the bedding and bed was the most comfortable I've ever experienced at a Luxury Resort. The exercise equipment were clean and in excellent working condition. The beachside bar was great and numerous pools surrounding the property beachside were all excellent. Access to the beach and the beach staff were outstanding. The on site restaurants were excellent. The price for all the onsite restaurants are on the "high side", but you get what you pay for. There are options you can consider off property if the prices are too steep. If you self park, be aware that the parking structure is across the street. You'll have to cross the bridge that traverse over the busy blvd to the the Resort. To avoid this, you may want to consider valet parking. Overall, my experience was perfect as one could imagine. I stayed 4 days (conference duration) and I would highly recommend the Westin Diplomat to anyone considering accommodation at a high end Resort.
May 6, 2013
Rated 4 out of 5 by Gray Great stay
This was my first time at a Westin I usually stay at a Sheraton.This hoel meet all my expectations and more.If possible I will be staying at this resort from now.
January 28, 2013
Rated 5 out of 5 by Jorgesk13 Just another awesome stay
This is why this hotel is my favorite for my weekend getaways, great facilities very clean comfortable room, plus all of my spg benefits.
June 2, 2013
Rated 4 out of 5 by Kevin Great business experience
3 night stay, excellent facility for conference. Friendly staff, beautiful facility. One knock: wireless Internet was awful... Upgrade it or turn it off.
April 19, 2013
Rated 5 out of 5 by Ariel18 Great vacations!!!
The hotel was amazing. At the reception, Mr. Santiago was very kind and helpful. The amenities were out of this world and we enjoyed vastly our vacations. Thanks!
August 16, 2012
Rated 5 out of 5 by Kim121 Fabulous Weekend Stay
Wonderful rooms. We loved the tub set-up that opened into the room. We came to relax and boy did we. We will be back.
June 24, 2013
Rated 5 out of 5 by Wilfredo Superb!
Santiago in the lobby made our day upon arrival.
Housekeeping staff super friendly.
Restaurant service fast and food was delicious.
June 5, 2013
Rated 5 out of 5 by Dolly Beatiful room; excellent meeting facility
I was here to attend a two-day meeting. The meeting rooms, support and food were excellent. My only regret is that I had no time to really enjoy the facility.
March 3, 2013
Rated 5 out of 5 by Allen Relaxing
This hotel is beautiful. It met all of my families needs during the stay. I loved the view of the ocean and having the beach directly in our backyard was nice.
February 4, 2013
Rated 3 out of 5 by peteh2o Front Desk Personnel With an Attitude
I have been ignored in many places...the front desk personnel at this location have taken ignoring the customers to an olympic sport...I would not return here.
September 14, 2012
Rated 5 out of 5 by RMEBrown Excellent as Always
4 wonderful nights at the Westin Diplomat again! Staff were great, room was great, Executive Lounge was great, Breakfast was great, pools and beach were great!
September 22, 2012
Rated 5 out of 5 by Virginia49 The Best
My husband and I have been coming there for several years. We always look forward to the next stay. Still our favorite spot to relax under the hot Florida sun.
August 16, 2012
Rated 4 out of 5 by Oniki staycation
Florida is my second home so staying here was like a staycation for me - and we loved every minute of it!
From the moment you drive up, the friendly valets greet you promptly. Then as you enter the lobby, you are transceded by the signature Westin White Tea Scent and you know that you are in the right place for relaxation!
The staff goes above and beyond to cater to each guest and provide a memorable experience. We were granted a great Ocean View Room on a High Floor for SPG members. What a view!! I kept the curtains and windows open at night so that I could fall asleep to the sound of the ocean and rise with the light of the sun. This is my definition of tranquilty!
The pools are amazing but get down there early for optimal placement of your chaise lounge as come afternoon it will shift to the other side of the soaring towers.
Great restaurant options within the hotel or nearby via water taxi or Hollywood Trolley which both pick you up on premises! You can also drive to shopping and entertainment (Aventura & The Village at Gulfstream Park).
A short drive along the A1A to Miami and very close to Ft. Lauderdale Airport.
January 9, 2012
Rated 4 out of 5 by Professor1978 Overall this is a wonderful hotel
The only complain I have is that the cooling system did not work effectively even when the thermostat was set correctly. The room temp never went below 75 F.
February 5, 2013
Rated 5 out of 5 by Wildfire Very wel Maintained
This Property was great for our convention the acomodations were surperb, all the staff that I have interacted with were very courteous,helpful and friendly.
September 10, 2012
Rated 5 out of 5 by Schoobie Great Staff and Property
We were so happy to have Dave at the Front Desk check us in; he was very friendly, funny and efficient. The check in process set us up for a great stay!
March 4, 2013
Rated 2 out of 5 by hockey Not the best esperience
Staff was nice. We were moved 3 times. Our last room had all sorts of issues. They did correct them quick when we asked for things to be fixed.
April 29, 2013
Rated 4 out of 5 by PeteYvonne Not the last time
Though on short notice, everything was well prepared. The staff was fast, very friendly and attentive. All facilities needed for vacation were available.
November 23, 2012
Rated 5 out of 5 by Tommy317 Beautiful Resort
Our family vacation at the Westin Diplomat was very nice. We spent 5 nights from June 20th to the 26th. Unfortunately our weather was a bit rainy but the resort was terrific. The pool is amazing , its open 24 hours and lights up at night making for a truly beautiful scene. Our 2 sons 14, and 11 loved it. We had a corner suite room 2041 with spectacular views of the ocean and the city..WOW.. The lobby is very nice with a piano man that sets the mood. Across the street there is a sports bar, that overlooks the marina as my two sons and I watched the Heat win the NBA championship, great times... The only draw back that I have is the quality of the food. Though the food is expensive I do not mind paying top dollar in a top notch resort , but the food at this resort is just mediocre, and should be of better quality, but the view from Splash bar and grill over looking the beautiful beach and aqua green water kinda makes you forget all of that. Lastly the customer service was impeccabe from valet parking to the front desk to housekeeping, all first class. Would recommend this resort to anyone. Three thumbs up to the Westin Diplomat !!!!
July 1, 2012
Rated 3 out of 5 by qwerty1968 Impressed at first, but...
Was there 8/7 to 8/10 for a convention that rooms were booked in April. Arrived and was impressed by the lobby, but then found out the rooms were wrong and had to spend an hour at the desk to straighten it out. Our group of 6 people spent an accumulated 8 hrs at the front desk trying to straighten out room and billing issues. Here is why I won't be back:
1. I was charged for 3 days of parking when I didn't even drive there.
2. Poolside food service plates and cups from 4 pm were still sitting around the pool at 11 pm
3. A beer can sat on the North 16th floor elevator lobby from 7 pm until 8 am the next morning.
4. While at dinner, hotel staff put 2 boxes in my room that were not even addressed to me and couldn't retrieve them until the following morning. ( I didn't like the fact that I had them in my room without knowledge of the contents)
5 No free Wi Fi. Really? Fast food restaurants and chain motels have free Wi Fi, why can't a $200 a night room?
I don't think that these issues are petty when a 3 night stay cost my company $702 for one person.
I will say the rooms were very comfortable and clean and the pools were great. But overall, the property needs to be policed more frequently for cleanliness and there needs to be a few more basic amenities to justify such a high room price.
August 8, 2013
Rated 5 out of 5 by Matt Jewel on the Ocean
Top notch! Tastefully done. Imppecably clean with high attention to detail. Would highly recommend and am looking forward to my next stay!
May 3, 2013
Rated 5 out of 5 by Jagger13 Beautiful Hotel
Just had my second visit to this beautiful Resort.......Staff couldn't be more friendly or helpful.......Can't wiat to go back.....HIGHLY recommended.
January 14, 2013
Rated 5 out of 5 by Raul13 Our stay was fantastic, great location.
The only negative from my stay was the valet parking, not organized.
July 16, 2013
Rated 4 out of 5 by drdave6 Hotel on the beach
Our stay was a combination business and pleasure visit to the Fort Lauderdale area. The hotel was reasonably nice; yet, compared to rooms I have stayed in for similar reasons in Orlando, I found it to be cramped. The loveseat was too small and too uncomfortable for doing anything with. We did find the bathroom pleasant and the bed was very comfortable.
Other visitors should take note that the "American" restaurant with a Sports theme is across the street and is expensive and does not serve typical sports bar food.
Other restaurants in the hotel were overpriced. Fifty to one hundred dollars per person for dinner--seriously!!??
What upset me most was the last night we were there on October 25th, as Hurricane Sandy passed within 200 miles of Ft. Lauderdale. The building shook and no comment from the hotel as to possible dangers (or lack thereof). Quiet unprofessional in my mind...but, we were charged the same rate for a miserable night.
The concierge acted each time we spoke with her like we were bothering her and was snippy and only helpful when we were persistent. At over $200/night, she sould be part of what I paid for--a ripoff!
October 29, 2012
Rated 5 out of 5 by Timmy Excellent Resort
All facets of service were impeccable - maid, car, operator, event waiter, everything. This hotel truly does a great job at luxury accommodations.
February 17, 2013