Rated 5 out of 5 by 2ndvisit Almost perfect
Everything about this hotel and the staff are top notch except the fitness center. They moved the fitness center to a location across the street from the hotel. The original fitness center view overlooked the ocean and the pool!! The new view looks at the street and the traffic. Quite a let down. Except for this, it was a near perfect stay.
August 6, 2012
Rated 4 out of 5 by college222 Eco voucher inconsistency
We tried to use the eco voucher for housekeeping and found that the voucher was only delivered once during our 7 day stay. The front desk staff was very reluctant to give us the voucher when we asked even though our room had not been cleaned. Westin needs to follow up with their offers and make sure they are being handled correctly.
November 5, 2013
Rated 5 out of 5 by DanielfromHouston We had a great stay
Although we were a little concerned about reviews saying it was more for convention travellers, we liked the hotel very much. I have to remark the hospitality and professionalism of "Juaneros" at the club lounge, being always nice to people and making us feel like home. It was our aniversary and we had a great time with our two daughters.
August 21, 2013
Rated 5 out of 5 by Karole90 OUT OF THIS WORLD EXPERIENCE
I know when it comes to hotels, It is never 100% perfect. The Westin Diplomat Resort & Spa experience was wonderful. The place is super clean, the swimming pool has a great set up-Lots of sunny spots for a great suntan and lots of spots with shades if you do not want to have a sunburn. Even from the swimming pool you can relax and see the Ocean and have a drink or eat to boot. Being a Gold SPG member has its privileges, for one we were upgraded to a high floor with Oceanfront view- what an experience at night as you can hear the waves as you fall asleep. The food was excellent. At the pool we had the salad Vinaigrette with shrimp instead of chicken-wow. Breakfast was superb at the Cafe with a great selection buffet. Rivals Restaurant (sport-style Restaurant) was very delicious-I tried the pizza and the salad. Great Location-close to the Galleria Mall in Fort Lauderdale ,Aventura Mall, and South beach. Great stay and I will come back in December.
March 23, 2013
Rated 5 out of 5 by sifuma56 This hotel has a welcoming lobby
I like the lighting , comfortable seating in the lobby.
I appreciated the staff who were cheerful at their work, I recall one gentleman , had initials
L D on his name tag, he went out of his way to ensure I had all I needed, this are the small
things that make you want to back.
this is my second stay at this hotel.
The spa was the best.
November 1, 2012
Rated 3 out of 5 by Biztraveler Overpriced, bad location
You are a hostage to the hotel unless you don't mind driving or taking a cab to do anything. $300 a night for a room facing the street, an uncomfortable bed and below average furnishings. Plus, very limited food options that were also very expensive. The staff was all very friendly but there is nothing they could do about the negatives.
February 13, 2013
Rated 5 out of 5 by Ray5145 Hated to leave!
Everything was great- Santiago, the Lobby Host, is the best! Rivals was expensive and small portions but found a great Cuban restaurant a few blocks away across from Walmart called Padrino's- went there two nights in a row. The pool and beach were great- the beach could have been a little cleaner. Stayed for 5 nights and hated to leave.
August 16, 2012
Rated 5 out of 5 by Rugbyguyfl Awesome Stay!
This was our 9th time staying at the Westin Diplomat and once again, the property and staff exceeded our expectations! Everything from check-in, dining, outside bar to checking out was smooth. Kudos on a continuous job well done. We look forward to our next stay, especially with the new amenities coming out for Gold/Platinum members!
February 16, 2012
Rated 4 out of 5 by Todd43212 Great location and facilities
Great hotel. Huge. Lots of facilities, conference and ball rooms. My only gripe is the gym/spa could be bigger. With this large of a facility, I expected more exercise equipment and weights.
March 1, 2014
Rated 3 out of 5 by Pami10 Bad taste
I write this with mixed feelings. Having stayed at this property multiple times in the last 8 years for business travel, I have always loved the beauty and comfort of this property. But, it is a huge resort property with all the attending problems that a large resort experiences . Before listing these, I must commend Karianne Arsenault the Westin Experience specialist for her special welcome as a returning Platinum member. She was the best part of my stay . The problems are overall impersonal service, poor quality room service meals, valet parking twice did not get my car in a timely manner ( I called ahead 15 minutes each time and still waited ) and as I was trying to get to work , this tardiness made me late . The most egregious error was not receiving my wake up call the last day of my stay. It was never put into the system and I was an hour late for work with clients waiting. Absolutely unacceptable. The service express attendant that took my information for my wake up call was obviously distracted , got my name wrong and was a giggly mess. I repeated my wake up request 3 times and still did not get a call. Compounding my frantic attempt to get ready for work was a complete blackout of the bathroom lights. Then valet did not have my car pulled up. The hotel is gorgeous,expensive and not business friendly. A shame I was left with such a bad taste . It was never the best service in the last several years but I was willing to overlook that for the beauty and convenience to my workplace. I would only return to say thank you to Karianne for her welcome.
April 6, 2014
Rated 5 out of 5 by Mudshark GQ
Everything was great, except on two of my night stays the room service didn't happen until 4:30/5:00 which was unacceptable. It seems like the service for rooms that checked out that day received cleaning before I did, that was the only problem I had. The hotel, dinning, pool and entire facility was up to AAA standards as usual.
October 3, 2013
Rated 2 out of 5 by ari66 Terrible
The pullout bed is the worst quality bed I have ever seen.
The toilet did not work, they knew about that and nevertheless gave us the room, and changed it after we complained 4 times.
After changing the room they forgot to change it in the computer, so they never clean the room, and we were unable to sign restaurants to the room
January 3, 2013
Rated 2 out of 5 by trishmusc Unruly people at the pool and beach
Stayed 2 nights over Labor Day weekend 2012. Room was ok, staff was polite and helpful. The problem is for 2 days I couldn't get anywhere near the pool or jacuzzi because they were both overrun with unruly children who were cannonballing and divebombing over and on top of adults heads and running top speed back and forth with no one stopping them and no staff in sight to complain to. Pool has a set of rules and it seemed everyone but me was breaking all of them. My husband photographed a family eating hot dogs in the pool, complete with ketchup and mustard squeeze bottles like you'd find at a picnic. Just gross. People partying drunk poolside with coolers full of food and beer that you couldn't navigate around without almost falling into the pool. Obnoxious people on the beach made swimming and lounging very unpleasant. If you are here for a conference and have no time for recreation, then fine. If you are here to relax pool or beachside go somewhere else.
September 6, 2012
Rated 3 out of 5 by disappointedtoo Over-priced for quality and services rendered
Each stay at this hotel suggests that its quality is declining. The mirror in the bathroom had a crack from top to bottom. The refrigerator leaked and left an enormous puddle. Amenities were minimal (no extra soap, lotion, shampoo as week progressed) and insufficiently replaced. On one occasion, only 2 bath towels were provided.
December 10, 2012
Rated 5 out of 5 by BillLessinBaltimore Another Positive Experience
Our family enjoyed another stint at the Diplomat property....'ah..we are finally home' was a quote from my wife. The staff from check in to the pool service, security and cleaning staff always had a smile on their faces and were extremely accommodating.
We look forward to another stay in the near future.
December 24, 2013
Rated 5 out of 5 by PAMIKE Comfortable and Classy
The Diplomat exceeded our expectations in all ways. Awesome ocean front room with plenty of comfortable features. Pools were all clean as were the chairs and surrounding areas. Terrific workout room with all newer equipment. Check out the trolly for quick ride into downtown area --$1.00 one way. Great restaurants and shopping.
December 16, 2011
Rated 4 out of 5 by NMarie Beautiful location and excellent facility
My room was beautiful, and the staff was nice enough to give me a room with a balcony without me even asking. The conference facilities were nicely configured so I didn't have to walk a huge distance from one part of the hotel to another. I really enjoyed my stay and will definitely come back, perhaps for a personal vacation.
February 8, 2013
Rated 5 out of 5 by MvH58 It was a wonderful time
I stayed at the Westin Diplomat while attending a conference of the Florida Democratic Party. The entire staff was very attentive, very polite, and could not do enough to make sure that I was comfortable and taken care of. The facilities were well kept, and the room was appointed quite comfortably. It was a wonderful time.
June 21, 2013
Rated 5 out of 5 by JayKay Perfect!!!!
Stayed for 2 nights would definitely stay again.
Upon check in was greeted very professionally by Faviola at front desk anything we asked for was answered with a big yes of course we can.
and she did everything to make our stay pleasurable.
February 8, 2014
Rated 5 out of 5 In one word - AWESOME
From checking in with Aarica (sp) and chatting several times with L.D. - the hotel staff was wonderful. From the time we pulled up in front of the hotel until the last time we pulled off ~ the staff was the best. We will return!!
The room was nice and updated. The bathroom was roomy and the shower heads are unbelievable.
June 19, 2013
Rated 5 out of 5 by ScottJK Great hotel on the beach
Had a beautiful time at the Westin in Hollywood. Great beach, totally relaxing experience enjoying the club floor as well as the Spa on site. Beautiful lobby and outdoor pools.Less busy and more relaxing than South Beach. Never got to the hotel's golf course but did drive by,beautiful, it's on my list for next time !
October 7, 2013
Rated 5 out of 5 by Patrick212 Amazing Staff - Great
Courtney at the front desk was amazingly professional and sweet. We also met a young lady in the lobby named Regina who I believe said she works in Human Resources. She assisted us and was very friendly and kind. We complimented her on the great staff that we encountered everywhere in the hotel.
Keep up the great work!!
May 11, 2012
Rated 5 out of 5 by aeturnbull Wonderful Miami Getaway
The sports bar across the street was very good. The sliders were yummy, not to mention the parmesan french fries! The hotel was extremely busy when we were there, but it was obvious that the staff were doing their very best to keep up to the volume and manage the line ups for the pool bracelets to the check in counter.
April 2, 2013
Rated 2 out of 5 by Skip Unacceptable room
The person at the desk, Dan, assigned us a tiny room on the 4th floor I would not store pool chemicals in. We had asked for a ocean view- instead it was a view of rusty machinery. We went back and had to wait 1.5 hours before we got a satisfactory room. Dad said they would call, but we had to get back in a long line.
March 18, 2013
Rated 5 out of 5 by Jlink6001 Best Vacation Ever
This stay was one of the best vacations I have ever had. Me and my fiancé were in need of a much needed getaway and decided at the last minute to go to Florida to get away from the cold. We only stayed 2 days and felt like we stayed a week. The staff was great, the facility was beautiful, the guests were so friendly.
December 20, 2012
Rated 5 out of 5 by Mia29 Amazing ocean view
We just came back from spending a weekend in Miami. We were tired of the cold and just went away to get some sunshine. This hotel was at a perfect location and the view from our room to the pool and ocean ..... Breathtaking!! The staff was extremely helpful and accommodating. We can't wait to go back and stay longer!
February 2, 2013
Rated 5 out of 5 by Noel61 Perfect Christmas Present
What to get the person who doesn't want anything? A perfect Christmas get-away from the cold and snow. Santa comes to South Florida as well. Just don't need the snow gear. Bathing suit and flip-flops will do just fine. Loved the pool, Sand, Beach, Warm water in December.
January 14, 2014
Rated 3 out of 5 by bostonbadhotel A short stay with good outcome
Our first room was a suite that was terrible. We had a hassle but were moved to a smaller room that was better but initially the hotel kept the rate the same until we discovered it at checkout. Maid service was great but the shower had mold and there were many regular maintenance items that need follow up.
November 5, 2013
Rated 4 out of 5 by WSAL Great room, friendly staff, lousy for a beach getaway
We attended a conference at the Westin Diplomat. The meeting rooms, conference food, and support from staff were excellent.
Hotel rooms were very nice and the staff was extremely attentive and friendly.
Negatives: the pool closes at sunset, which was terrible for people who are stuck in meetings all day. With the pool area closed, there is very limited space to sit and enjoy being at the beach... sitting in the room is not a great option. The beach access was locked off after 10:00pm and didnt reopen until well after sunrise, no no sunrise walks/runs on the beach, or late night strolls. The hotel is located on a busy street with very limited places to walk and enjoy the outdoors. Very limited dining choices in this part of Hollywood Florida and the hotel's restaurants were obscenely expensive. Fitness center was being renovated, so inconvenient and not very nice.
Overall: nice place for a meeting/conference, but a lousy place to come and enjoy the beach with your family.
March 17, 2013
Rated 3 out of 5 by SRQGolfer Hotel
Very expensive, no newspaper delieved to room, expensive Wi-Fi, food quality poor
March 12, 2014