Rated 1 out of 5 by Nick610 Horrible Experience
I have stayed at this facility many times in the past and this was a horrendous experience. First off, I was put in a room on the 4th floor where I had a view of an air conditioning unit. The staff was not able to move me because the hotel was sold out for the weekend. The rooms on the 4th floor should not be used as they are not commensurate with the experience people expect while there. I believe I was put on the 4th floor because I used a corporate rate. I will be contacting the group I booked the stay through to let them know about the substandard accommodations.
Also, the pool continuously ran out of towels and sometimes the wait would be hours for fresh ones. The bar staff was overwhelmed by the pool and inattentive.
I was very unhappy with my stay and very reluctant to return.
July 7, 2014
Rated 4 out of 5 by TampaPrincess Great location on the beach
We were there for a conference and I was very surprised that this "conference hotel" was not staffed well for the event. It could not have been a surprise as the event is held here every year. The valet service could take up to 30 minutes to bring your car around and the restaurant service was frustratingly SLOW. For example, I did not want the breakfast buffet. The people I dined with were completely finished with their meals before any one from the wait staff could be bothered to take my order.
Again.... it was surprising that a convention hotel was not staffed to manage the quality expectations of a Westin facility. I really feel sorry for the folks that were there on personal trips.
July 2, 2014
Rated 3 out of 5 by Joe1354 Poor Customer service / unorganized
The facility/grounds were excellent. However, the service was subpar. The staff was very good at saying Yes to everything, but doing nothing. I was staying there for 5 days, but got an extra night (on New Years) for my brother/sister in laws. Due to various problems, they couldn't check in until 7:30. My sister in law (who is pregnant BTW) wasn't feeling very well. So, certainly a problem. They wouldn't even allow them out to the pool area (as you needed a key). Kept waiting for a manager to call me (James, then someone else). I'm still waiting for that call. As stated, property is really nice. But, they could care less about the guest. I will not be staying here again.
February 11, 2014
Rated 5 out of 5 by Justin23232323 Hotel was excellent
Very clean rooms. Staff was extremely courteous.
July 10, 2014
Rated 2 out of 5 by Williamson2000 Used to be such a great experience
This was my third stay at The Westin Diplomat and it has gone downhill with each stay. We could have selected any hotel in Hollywood, but we chose the Westin because I am an SPG member and with a 5 night stay the points would be great. Well, we found out the week before we were set to arrive that because we booked through a travel agent I would not be getting any points. At check-in I requested a club room floor in lieu of my points and I was told they were for gold and platinum guests, but later spoke to several conference attendees that were at the hotel and they were given club level floors at check in - none of them were SPG members.
On our second day in the room the AC until leaked all over the floor and the carpet was completely soaked. They fixed the AC that night, but the smell of mildew in the room was overwhelming. In addition to the AC unit issue the shower had black mold all over the ceiling.
Parking is 25.00 a day and the valets are terrible. There can be 5 of them standing around while you sit in your car waiting for them to come check you in.
I used to recommend this hotel to everyone, but I think we will be checking out other facilities for our trip next year. Very sad because my first stay in 2012 was so great.
June 25, 2014
Rated 2 out of 5 by Shuly My stay
I have stayed several times before in your hotel and loved it. However, this time, I was heavily disappointed. The place was mobbed with people, the pool area totally filthy and in disarray, that I could not even enjoy the outdoors.. Hotel was noisy and dirty. Seems like you did not have enough staff to accommodate...
July 8, 2014
Rated 2 out of 5 by Floridademocrat2014 Floridademocrat
Very disappointed this stay. I came at 3:00 no room ready, maybe it is a ploy to have you spend money while waiting. An hour and a half later I went back to the desk insisting on a room as I had a formal event to attend at 5:30, an hour away. I was given a room with west exposure and I walked in at the height of heat of the day the room was sweltering hot. Black out drapes need to be pulled. By the time I changed and then stepped foot in the hot elevators I was miserable and sweating. Made for a bad beginning to an evening. Best part of the visit was texting to get my car. Banquet dinner was horrible.
June 30, 2014
Rated 5 out of 5 by Maddie23 Great ambiance
This hotel makes you feel like you are truly on vacation. Impeccable service, friendly staff, clean beach and beautiful accommodations.
June 24, 2014
Rated 5 out of 5 by JAE14 The fourth
The experience was superb like always. I was able to get a room at the last minute with all my needs met. Room and view choice! The staff were great from the valet to house keeping and everyone in between. I will most definitely continue to stay at this hotel when I an in the area.
July 8, 2014
Rated 5 out of 5 by Jacques7 Great hotel at all levels
Location,views,facilities and great staff....over all a great experience at all levels.
July 9, 2014
Rated 5 out of 5 by Laj2014 My 2nd Stay, It's only gotten better
This is the 2nd time I've stayed at this hotel. I was here last year for 3 days, this time around 5. My review last year on TripAdvisor: “The Westin Diplomat Resort & Spa in Hollywood, Fl. As always, it's where you belong!” still stands true. "The Dip" is what I call a fully loaded hotel. Great restaurants, a fantastic pool as well as a phenomenal view (more so on the ocean side, that has to be said)
The higher you go, the better, but to be honest, there are no bad angles on this place. The aqua blue & white building which kinda resembles a game cartridge from the 1980's is situated in what I feel to be a prime area in Hollywood, Florida. I had a rent-a-car so heading over to Aventura Mall, or Gulfstream racetrack & Casino was only a 5 minute drive away. Food wise there are many selections. If you're like me, you avoid all nationwide brands & stick with the mom & pop spots for good eats.
Back to the hotel, upon entering you're greeted with what basically looks like paradise indoors. Super tall palm trees and a semi reflective floor compliment a fountain that's the centerpiece of the lobby. The place is beautiful, and busy. You will see the ebb & flow of guest coming in & out of the place. It's easy to see that this hotel never sleeps. The pools are a major draw, although I didn't get to swim in them as much as I had wanted to it's an amazing site to see a pool of that size that is always open. I remember taking a peek off my balcony at 3am to see some kids & adults still swimming in it. It's one of those moments that truly put a smile on my face.
I will likely be returning to this establishment for my birthday in December. I'm sure I'll enjoy it more as I should be there longer, not to mention it'll be cold in NYC so I'll be very welcoming of the hot Florida weather in December. If you've been on the fence about this place, I'm telling you to pull the trigger & check it out. It's worth it for so many reasons.
July 9, 2014
Rated 5 out of 5 by dgibides First time and will be back
Hotel staff was wonderful, especially Santiago. :)
Food was wonderful and Ingredients was a wonderful surprise when you didn't ant to sit down for a meal.
15th floor room with Ocean view allowed us to get up at dawn and watch some spectacular sunrises.
If ever in Ft Lauderdale area will certainly consider trying to stay here.
July 7, 2014
Rated 4 out of 5 by Michelle714 Lots of luxury
Lots of shine and luxury but it's amazing to me how the highest ranked hotels provide the fewest amenities. I was especially disappointed by the lack of free wifi in the rooms and was disappointed by some of the food. Lots of deck chairs was great and the beach access was fabulous. Plus a tub my 5'10" body could relax in!
July 7, 2014
Rated 5 out of 5 by Ericka2 The best stay I have ever had
I loved everything about this hotel from the service to the room. I was overjoyed with each aspect and will return as soon as I can. The beauty of this hotel was also great there were so many things I did not get to do and one of the many reasons I want to return..
July 7, 2014
Rated 5 out of 5 by Layloni L Lane
The Hotel is BEAUTIFUL! The Staff was so nice and attentive...Going back and take my Husband(who wasn't with me)to the hotel!
July 6, 2014
Rated 5 out of 5 by HenryW2290 Very Relaxing
This was my first time staying at the Westin Diplomat, even though I have lived in South Florida for quite some time, and I really should have visited sooner. The lobby is extravagantly decorated and the front desk had very friendly personnel to match. Amanda at the front desk was amazing and tended to my every need without even needing to ask. Overall, I enjoyed my stay with my family and will definitely be coming back for a getaway with my girlfriend. Thanks Diplomat!
July 2, 2014
Rated 5 out of 5 by Ray0579 Wonderful Time!
Our family had a wonderful time at the Westin. The customer service was excellent. We plan to visit again next year!
July 5, 2014
Rated 5 out of 5 by jechho Great hotel, excellent SPG treatment!
Loved this hotel, even though the surrounding area was only so-so (head to Ft Lauderdale or Miami if you have the chance) and the beach was pretty medioce.
We received an excellent upgrade due to being an SPG platinum member. Superb communication via email before arrival.This hotel really stands out when it comes to going the extra mile for their most loyal customers.
Room was very modern and spacious. One of the best Westins I have seen, in fact.
The lounge was lovely, one of the nicest I have been to in the SPG universe.
Room for improvement:
1. The food selection in lounge was limited. In the afternoon some people were really stocking up, and with not a lot of refill, they would be empty long before the annouced serving time. Very annoying.
2. The lounge guy was cold and seemed like he hated his work. Smile, buddy.
3. Did have some noise issues related to people (and housekeeping) coming and going and slamming their doors. A really great hotel would install dampeners on the doors.
November 10, 2011
Rated 3 out of 5 by beachtraveler50 Things to improve
WIFI should be free for all guests
When you have such a nice resort then you should step above the rest and offer things to all guests not just the "preferred"
Having to rent a chair on the beach seems to nickel and dime your guest.
Parking fees are getting out of hand. If a guest stays for more than one night give them a break in the parking fee.
The resort is beautiful but please consider these suggestions as ways to make it better.
July 1, 2014
Rated 5 out of 5 by Yor2014 This hotel is beautiful and warm
Everything about this hotel is phenomenal. The rooms, the view, etc.
July 4, 2014
Rated 1 out of 5 by zoot unhappy
This was a special weekend a 40th reunion and a new companion. I was hoping to have that magical weekend with a terrific room and someone to take care of us. Sorry that you didn't provide that.
We went to the sports bar twice and both times the servers ignored your presents until you grabbed someone and said hi could I get a drink and food sometime soon.
Very short handed.
The bathrooms in the room have no privacy if you are traveling with a new friend. You can hear everything going on. :( I had to go downstairs for privacy
I am sorry I expected a fabulous weekend with a king bed, ocean view and a balcony
I got double beds no balcony and partial ocean view. I was not happy.
June 23, 2014
Rated 1 out of 5 by ArlingtonDane Rude hotel staff
Business must be very good in Hollywood, FL when the Diplomat's staff - across the board - can afford being so snoody. I upgraded from a reservation with two double beds to a suite, but now got a bed plus a pull-out. The hotel was very slow to even interest itself for how to resolve. The A/C in the suite was not working properly, so there was a gale in the main room, cooling it down to uncomfortable temperature. When accessing the pool, all 4 of us, I reached for a towel, only to have the caretaker tell me "only 2 towels per person!" I responded, "OK, then", and then started taking two for each, and even though we were right in front of the guy, he quizzed me how many we were. Very rude and conduct unbecoming a Westin. It was my 4th stay at the hotel. All 3 previous experiences were wonderful, but this one was simply unacceptable. I am SPG Platinum.
December 26, 2013
Rated 3 out of 5 by ANDREW45 FIRST AND LAST TIME I'M STAYING HERE
THE HOTELS STRUCTURE AND DECOR IS VERY NICE. THE LOBBY IS BIG AND NICELY DECORATED. THATS IT FOR THE GOOD THINGS. THE HOTEL HAS NO HOMEY FEEL TO IT AT ALL. YOU FEEL THAT YOUR ON BUSINESS NOT VACATION. THE ROOM IS TOO SMALL AND THE FOOD ESPECIALLY BREAKFAST IS SO OVER PRICED I COULDNT PAY IT FOR BREAKFAST. IF I WAS A BUSINESS TRAVELER I WOULD HAVE BEEN VERY PLEASED BUT I WAS ON VACATION AND THIS HOTEL IN MY OPIION ISNT GEARED FOR THAT.
July 1, 2014
Rated 4 out of 5 by RoxMarIrvSplashes This hotel has wonderful staff
My home away from home, when in Florida on business or family vacation. The staff has always been considerate, kind, warm and professional. We have the pleasure of being warmly received on each of our trips and have become familiar with many of the staff who have gone out of their way to ensure our comforts.
July 2, 2014
Rated 5 out of 5 by ratujana very nice place
great atmoshere,beautiful poolside,clean beach
July 4, 2014
Rated 5 out of 5 by liz2 This hotel was awesome
We surprised my daughter for her 12th birthday and spent a night at this hotel. This was our first time here. We had a corner suite with sea views which was awesome! Bed was very comfortable and bathroom was updated and modern. Lots of space for the family. The only negative was that the sofa bed wasn't too comfortable for the kids. Had room service and food was great. Great location. So nice to have the beach right on our doorstep instead of having to walk far or drive to get to the beach. Enjoyed it so much that I already booked our next trip to celebrate my dads 70th birthday in August. Getting the corner suite and grand deluxe room which will be adjoining. He will be visiting from South Africa. Hope we have as much fun as we did this time! We were so impressed!
June 28, 2014
Rated 1 out of 5 by PlatinumforLife1994 Watch your Bill
Overcharged on valet... only stayed 2 nights and was charged for 3. Impossible to get credit. Had to clear that through the valet (understandable) Valet said I needed to fax a copy of the bill to valet. Faxed with no response. Service what you sell. Why is it my responsibility to fix their error? How about they just call the office to confirm I stayed 2 days??
Worst yet.. the Diplomat Hotel also has a very bad habit of overcharging guest. Second time I've stayed here out of 6 that they have overcharge my folio. I was charged a "Family Fee" for $80 and promised $100 credit on charges to the hotel. Never got the credit so basically got billed twice. Try getting a hold of accounting...good luck. Phoned 3 times with 1 babbling returned call. Nearly 2 months later and no credit!! Their back office would be much more efficient if they didn't overcharge a large percentage of their guest. Ironically, the gentleman ahead of me was trying to correct his bill when I was checking in. Another reason why the check in line takes forever. I wouldn't recommend this place, but if you like to be processed like meat, spend your precious time to write scathing reviews, have the feeling that the place is too busy to provide you basic service, and then be overcharged... this place is for you - Screwed over Starwood Preferred Guest Lifetime Platinum Member (that pretty much means I would typically recommend any Starwood Hotel)
May 13, 2013
Rated 3 out of 5 by MarciaK Beautiful but noisy
I attended this hotel for a conference. The property is beautiful, but too large for my taste. My room was clean and very well-appointed. My biggest problem was noise from the room next door. They were partying in the wee hours of the morning and sounded like they were in my room!
July 2, 2014
Rated 5 out of 5 by dcake62 Great experience!!
The room was large and comfortable and the balcony and view were amazing. We dined at Prime and the service (Diego) was exceptional. The food was beyond description. Thanks for a wonderful weekend get-a-way.
July 2, 2014
Rated 5 out of 5 by Brenny13 This hotel is in a great location.
This hotel is in a great location and in great condition. I admired the design of the lobby and the pool area.
July 2, 2014