Rated 5 out of 5 by FamilyMan007 Great vacation!
Our family spent 5 days at the resort, and it exceeded every one of our expectations! Staff was so friendly, food was fantastic and amenities were first class.
April 7, 2013
Rated 5 out of 5 by Allen Relaxing
This hotel is beautiful. It met all of my families needs during the stay. I loved the view of the ocean and having the beach directly in our backyard was nice.
February 4, 2013
Rated 4 out of 5 by Oniki staycation
Florida is my second home so staying here was like a staycation for me - and we loved every minute of it!
From the moment you drive up, the friendly valets greet you promptly. Then as you enter the lobby, you are transceded by the signature Westin White Tea Scent and you know that you are in the right place for relaxation!
The staff goes above and beyond to cater to each guest and provide a memorable experience. We were granted a great Ocean View Room on a High Floor for SPG members. What a view!! I kept the curtains and windows open at night so that I could fall asleep to the sound of the ocean and rise with the light of the sun. This is my definition of tranquilty!
The pools are amazing but get down there early for optimal placement of your chaise lounge as come afternoon it will shift to the other side of the soaring towers.
Great restaurant options within the hotel or nearby via water taxi or Hollywood Trolley which both pick you up on premises! You can also drive to shopping and entertainment (Aventura & The Village at Gulfstream Park).
A short drive along the A1A to Miami and very close to Ft. Lauderdale Airport.
January 9, 2012
Rated 5 out of 5 by Virginia49 The Best
My husband and I have been coming there for several years. We always look forward to the next stay. Still our favorite spot to relax under the hot Florida sun.
August 16, 2012
Rated 3 out of 5 by peteh2o Front Desk Personnel With an Attitude
I have been ignored in many places...the front desk personnel at this location have taken ignoring the customers to an olympic sport...I would not return here.
September 14, 2012
Rated 5 out of 5 by RMEBrown Excellent as Always
4 wonderful nights at the Westin Diplomat again! Staff were great, room was great, Executive Lounge was great, Breakfast was great, pools and beach were great!
September 22, 2012
Rated 5 out of 5 by Dolly Beatiful room; excellent meeting facility
I was here to attend a two-day meeting. The meeting rooms, support and food were excellent. My only regret is that I had no time to really enjoy the facility.
March 3, 2013
Rated 4 out of 5 by Professor1978 Overall this is a wonderful hotel
The only complain I have is that the cooling system did not work effectively even when the thermostat was set correctly. The room temp never went below 75 F.
February 5, 2013
Rated 5 out of 5 by Wildfire Very wel Maintained
This Property was great for our convention the acomodations were surperb, all the staff that I have interacted with were very courteous,helpful and friendly.
September 10, 2012
Rated 5 out of 5 by MariaTravels Great hotel
We loved our stay at the Westin and look forward to returning. The facilities were excellent. We especially loved the cabanas and workout facilities.
August 21, 2013
Rated 4 out of 5 by Kevin Great business experience
3 night stay, excellent facility for conference. Friendly staff, beautiful facility. One knock: wireless Internet was awful... Upgrade it or turn it off.
April 19, 2013
Rated 5 out of 5 by Tommy317 Beautiful Resort
Our family vacation at the Westin Diplomat was very nice. We spent 5 nights from June 20th to the 26th. Unfortunately our weather was a bit rainy but the resort was terrific. The pool is amazing , its open 24 hours and lights up at night making for a truly beautiful scene. Our 2 sons 14, and 11 loved it. We had a corner suite room 2041 with spectacular views of the ocean and the city..WOW.. The lobby is very nice with a piano man that sets the mood. Across the street there is a sports bar, that overlooks the marina as my two sons and I watched the Heat win the NBA championship, great times... The only draw back that I have is the quality of the food. Though the food is expensive I do not mind paying top dollar in a top notch resort , but the food at this resort is just mediocre, and should be of better quality, but the view from Splash bar and grill over looking the beautiful beach and aqua green water kinda makes you forget all of that. Lastly the customer service was impeccabe from valet parking to the front desk to housekeeping, all first class. Would recommend this resort to anyone. Three thumbs up to the Westin Diplomat !!!!
July 1, 2012
Rated 4 out of 5 by PeteYvonne Not the last time
Though on short notice, everything was well prepared. The staff was fast, very friendly and attentive. All facilities needed for vacation were available.
November 23, 2012
Rated 5 out of 5 by Caisus33 The customer service was great !
The facility is well maintained .The employees are responsive to guest's needs and all questions are answered promptly.We are repeated guests !
September 11, 2013
Rated 5 out of 5 by Schoobie Great Staff and Property
We were so happy to have Dave at the Front Desk check us in; he was very friendly, funny and efficient. The check in process set us up for a great stay!
March 4, 2013
Rated 5 out of 5 by Spann612 Want to Feel Like Royalty?
This hotel was exceptional in every area. The staff were impeccable as was the facility itself. Highly recommend for business or pleasure.
September 26, 2013
Rated 5 out of 5 by kahuna81 A great Experience
I attended the 2013 AVBCC Conference at the Westin Diplomat. The Westin's staff were outstanding. They were accommodating, helpful and their efforts went beyond the norm service wise. The room was clean, the bedding and bed was the most comfortable I've ever experienced at a Luxury Resort. The exercise equipment were clean and in excellent working condition. The beachside bar was great and numerous pools surrounding the property beachside were all excellent. Access to the beach and the beach staff were outstanding. The on site restaurants were excellent. The price for all the onsite restaurants are on the "high side", but you get what you pay for. There are options you can consider off property if the prices are too steep. If you self park, be aware that the parking structure is across the street. You'll have to cross the bridge that traverse over the busy blvd to the the Resort. To avoid this, you may want to consider valet parking. Overall, my experience was perfect as one could imagine. I stayed 4 days (conference duration) and I would highly recommend the Westin Diplomat to anyone considering accommodation at a high end Resort.
May 6, 2013
Rated 5 out of 5 by Curt6 Reception-Front Desk
Initial front-desk contact was excellent. Found a ready room for early check-in due to my schedule requirements. Eliminated a lot of stress and rush.
July 15, 2013
Rated 5 out of 5 by Jagger13 Beautiful Hotel
Just had my second visit to this beautiful Resort.......Staff couldn't be more friendly or helpful.......Can't wiat to go back.....HIGHLY recommended.
January 14, 2013
Rated 5 out of 5 by MsSlick96 NAMSS Conference
This hotel is very beautiful and extremely well maintained. Staff was very hospitable. Food provided for the conference was outstanding.
September 26, 2013
Rated 2 out of 5 by Atko13 Bad service
We waited in the lobby for hour and half to check in, because system was down. None of the front desk staff didn't make any effort to give any explanation or suggestion when system will be up or offer any assistance. I was traveling with my wife and one year old baby, hoping to have wonderful memories because it was our 10 year wedding anniversary and asked specifically to have baby crib delivered in the room prior arrival. Originally I booked king size room having ocean view but they didn't have room available instead they offered me handicap room with two beds saying there is nothing available. I tried to explain to front desk agent meaning of my stay she simply didn't even listen. We didn't have other option then to accept the offer and proceed with check in, room was filthy and having bad odor and there was no baby crib in the room. I returned back to front desk and explained to front desk agent the issues we encountered in the room: bad odor, room was filthy (visible stained spots on the sheets and hair in bed) same response as before either take it or leave it. Very disappointment and I am not planing any further stays at this property.
September 11, 2013
Rated 4 out of 5 by drdave6 Hotel on the beach
Our stay was a combination business and pleasure visit to the Fort Lauderdale area. The hotel was reasonably nice; yet, compared to rooms I have stayed in for similar reasons in Orlando, I found it to be cramped. The loveseat was too small and too uncomfortable for doing anything with. We did find the bathroom pleasant and the bed was very comfortable.
Other visitors should take note that the "American" restaurant with a Sports theme is across the street and is expensive and does not serve typical sports bar food.
Other restaurants in the hotel were overpriced. Fifty to one hundred dollars per person for dinner--seriously!!??
What upset me most was the last night we were there on October 25th, as Hurricane Sandy passed within 200 miles of Ft. Lauderdale. The building shook and no comment from the hotel as to possible dangers (or lack thereof). Quiet unprofessional in my mind...but, we were charged the same rate for a miserable night.
The concierge acted each time we spoke with her like we were bothering her and was snippy and only helpful when we were persistent. At over $200/night, she sould be part of what I paid for--a ripoff!
October 29, 2012
Rated 5 out of 5 by Pam46 OUTSTANDING SERVICE & AMENITIES
This was our second visit within the past year and we look forward to returning. The hotel is beautiful and the recognized platinum status upgrade to the king corner suite was breathtaking with the large rap around balcony to enjoy the stunning ocean and city views. The Executive Lounge is plush and the balconies with the ocean views on one side and the city views on the other side were just perfect! We had guests from Germany with us and they were in a dream world! The Aizia restaurant was absolutely outstanding!! We tried this restaurant since we ate at Rivals and Hollywood Prime on our last visit and loved both of these restaurants! We had such a wonderful time at this resort last summer that we wanted to share it with our family from Germany and are very pleased with everything from arrival to departure. This hotel operates above and beyond the service you will receive in most places from the valet service forward! Also, the new Gulfstream Horseracing Track/Casino and Upscale Shopping Center are just around the corner before you get to the Aventura Mall! There is something convenient to do no matter the weather! WE WILL BE BACK!!!!
January 20, 2012
Rated 5 out of 5 by Fred Beautiful location and appearance
the hotel looks wonderful, I was there for business purposes only but would like to return to enjoy the hotel on a pleasure visit with the family.
February 14, 2013
Rated 5 out of 5 by Timmy Excellent Resort
All facets of service were impeccable - maid, car, operator, event waiter, everything. This hotel truly does a great job at luxury accommodations.
February 17, 2013
Rated 5 out of 5 by Floridian82 Diplomat at its best!
Amazing getaway. When you stay at the diplomat you are in complete relaxation. I have always stayed here when in fort lauderdale... never a doubt!
August 6, 2012
Rated 2 out of 5 by JHS88 Not worth what you pay
Cleanliness of room was average at best and didn't meet expectations from what is classified as a resort. Examples include mildew, corrosion build-up along base of shower, and dust filled drapes.
Beyond cleanliness there were issues I just can't explain for such a respected name in the industry. These included a cordless phone that does not work, noise through ought the night because they have placed a room directly beside their maintenance/utility storage so you get to hear constant banging and clanking all night, and for the first time ever in all my travels an entire bathroom where I had to exercise caution every time I entered it. Even in shoes or bare feet I literally had to concentrate when walking to the shower or toilet or vanity because the floor was so slippery, and this was when dry not wet. It was simply hazardous and something I just wouldn't expect in a hotel room. Staff were courteous but unable to reach anyone at the front desk at times. Absolutely beautiful views and a beautiful and elegant interior lobby. For my money, I think my expectations would have been met had I stayed in the lobby or by the pool the entire time.
October 27, 2012
Rated 5 out of 5 by Irishman43 Location and Staff are Top Notch
Staff was great although they were very busy with the many customers, the staff made us at home and made us feel like we were there main customer.
January 4, 2013
Rated 4 out of 5 by Trotter Great Location
My wife and I had a great time our only downside was so many children.
Our best dinner was at Hollywood Prime, Diego made the evening enjoyable.
February 18, 2013
Rated 2 out of 5 by hockey Not the best esperience
Staff was nice. We were moved 3 times. Our last room had all sorts of issues. They did correct them quick when we asked for things to be fixed.
April 29, 2013