Rated 1 out of 5 by Bossierrr Very disappointed
I've stayed at the westin diplomat before and I've loved it but this last stay was very disappointing. I called ahead of time and requested a beach view and was told I would get one before I made my way to the hotel when I went to check in that is not what I got. The worst thing is I came to the hotel right after my mothers one yr service and I was very emotional. So when the girl who checked me in said the beach view wasn't available I just couldn't help but almost cry. Had I known I wasn't going to be getting the beach view I would have called around to other places. But for my troubles the girl ended up giving me a balcony room. Which when I went into the room, there was no balcony. So I had to go back to the check in and wait again. When I finally got into my room the lights were all on and there were no lotions or any bathroom things but it was late I just wanted to sleep after my long hard day. But I did sit outside on the balcony when I was finished enjoying the view I got up and a piece of glass got in my foot bottom. So overall I will not be coming back to westin. I've enjoyed my other stays but this is just too much. I'm not one to complain but my foot still hurts and at check out when the staff member asked how was my stay and I told her not good and my problems with my stay she told me to write a review.
November 3, 2013
Rated 3 out of 5 by Midama2014 Smells Great and Has Soothing Lighting
I was a guest from 1/19 to 1/22. My impression was that this hotel caters to families, and in particular, at least during my stay, to Hasidic families. From an anthropological perspective it was an interesting experience to observe and I was impressed with the cohesiveness of these family units and how well-behaved, smart and self-confident the children were. As a single female traveler however, I did not feel that the hotel offered me much. I enjoyed the Executive Lounge, my lovely room with a deep tub and wrap around terrace, the beautiful views and certainly made the most of the ample time for quiet reflection since not a single guest showed any desire to converse with me beyond asking me to please excuse their children's behavior. The Executive Lounge staff was very nice and friendly, as were the porters and most of the concierges. My stay was fine, but I would not recommend this very family oriented hotel to a person traveling alone.
January 23, 2014
Rated 1 out of 5 by JeriSue Perhaps the worst experience ever
Upon arrival at your hotel on Saturday evening, it tooks us almost 2 hours to check in. You only have one gal at the check in desk....on a Saturday night, with prom and a huge conference starting the very next day????? Then when I asked if the ocean view was reserved as i had requested...the front desk gal said that she "was not able to reserve rooms". My room was not clean or updated, as you state on your website...Overall it was horrible,
May 29, 2013
Rated 4 out of 5 by Dvdw Watch Out for the Sharks
Great Hotel and Facilities all around. Parking is expensive. If you rent beach chairs/ umbrellas, or cabana's do not tip. The company that runs the rentals automatically adds in a gratuity with out telling you. We tipped very generously in cash and when we checked out were charged for a gratuity to the Boucher Brothers. We disputed it with the front desk but they would not take it off the bill. Ironically the person checking out after us told us she was there to complain about the same problem. Come on Westin Management. Get rid of these guys or do not add in a tip for them. They are not honest. Not a matter of money for me but a level of honesty was not met.
April 8, 2013
Rated 5 out of 5 by ksu70 PCIA Tradeshow
Beautiful hotel. Great service. Fantastic room. Have stayed here twice for trade shows and has been a great experience each time.
The Hollywood Prime was a great dining experience.
October 10, 2013
Rated 4 out of 5 by HeatherG Could have been better
I was there for the PCIA convention. My only real complaint, well actually there are two. The cafe should have been staffed up to handle a convention since its the only real option for a sit down lunch on property. Had they been staffed up they could have done a much better job turning tables and coming close to supporting the convention attendies. My second is we rented a suite in order to have a place to host meetings yet even with the curtains closed the entire time, not sure why you pay for a view you cant enjoy, it was like an oven. With the AC units being on motion sensiors it made it even worse.
October 11, 2013
Rated 2 out of 5 by Stylus225 The first and last time.
We arrived at 2 pm hoping to check in early. We were told the room was not available which was ok. We tried again at 4 pm and the room was not ready. We waited another 30 minutes in the lobby until we received a phone call from the hotel saying the room was finally ready. When we finally made it to the room, my first impression was the size of the room. Very small. I have stayed at other hotels paid much less and the rooms were more spacious. Later in day we had requested a vacuum cleaner since my son dropped some sand in the room. The hotel never sent anyone. The pool and beach are nice. This hotel charges a premium for the rooms but don't deliver in service or quality.
September 2, 2013
Rated 4 out of 5 by Hutch69 Needs to come into the 21st century with technology
The Westin Diplomat at Hallandale Beach is a beautiful facility. The staff is completely capable and usually cordial. It is an idyllic albeit isolated location with no shopping or outside restaurants within an easy walk. While I attended a conference my wife felt quite isolated. Taxi prices in the area are high. The telephone system in the hotel is archaic and, for the room price, charging a "minimal" $12.95 for slow WIFI is a crime. I will recommend that my association find another location to hold its annual conference.
November 26, 2013
Rated 2 out of 5 by BJH13 Worst Check-In Ever.
The overall worst experience starting from check-in. I have never waited so long to check in EVER. The longest line. No one in line could believe it. Then it took for ever for the registration desk to process a simple check-in. Once to my room, the carpet was wet from a shampoo. After being moved, the new (small) room was void of coffee packs, cups, soap, etc. Check out was difficult as the regisration desk couldnt explain the bill and eventually my personal card that was on file (I was on business) was charged for parking. Go figure. I will say the food was good at the conference and the lobby is nice but wouldnt never go to this hotel again based on this experience.
June 7, 2013
Rated 5 out of 5 by AlisBob Second Stay
We had stayed for 5 nights last summer and had a wonderful Corner Suite and loved everything about the property. Had a one night stay on our way to Key West so booked there again. I think I would stay there just for the Fish Tacos at the Pool/Bar restaurant...amazing! All the food we have tried over our 6 visits has been top notch. And great ocean views as well! Two pools and plenty of chairs plus beach options so while it can get crowded, it's not oppressive.
Rooms are great and while check in can be a bit frenzied as it's a HUGE property, they do a nice job processing everyone. Good location between Miami and Ft Laud with easy highway access. Will be back again soon.
April 2, 2012
Rated 2 out of 5 by Jake520 Disappointed this time around
I stayed here with my wife 2 years ago and was blown away by how wonderful the accommodations were. We left after that vacation with nothing but good things to say about the hotel, and recommended it to many of our friends.
Unfortunately, this time around, we were far from impressed. The room was dirty upon arrival (hairs in the tub, 1 of the 2 complimentary water bottles was half empty, stains on the towels, and on our last night there we discovered a dirty sock that WAS NOT ours in the sheets).
Strangely enough, there were also crumbs in the iron - no idea why!
Moreover, while not the hotel's fault, there was a water main break in the area and we were forced to brush our teeth and wash our face with bottled water. However, the hotel did not provide enough bottled water and ran out so we went out and purchased our own. Over the four days that we were there we were never updated on the status of the water and if we were allowed to drink it. The water was brown in the toilet and in glass cups and really grossed us out.
We requested and had approved a 4:00 checkout time (gold status perk), however, when we came back to the room to checkout at around 3:00 we found that our keys had been turned off and had to wait 15-20 minutes for security to open the door for us to OUR OWN ROOM!
Overall, the Diplomat is still a nice hotel, but our recent stay really has us thinking if we will ever go back there.
October 10, 2013
Rated 5 out of 5 by Rugbyguyfl Blown Away By The Experience
We are repeat guests ot The Westin Diplomat and this last trip was by far the best we've ever had. The staff was attentive, the room upgrade fabulous and the additional recognition of our anniversary by the staff made it an even better stay. Thank you all for the outstanding visit. We look forward to coming back very soon!
May 5, 2013
Rated 5 out of 5 by DJ12 An Incrediable Hotel
We love this hotel. We have been here on four different occasions and each time has been wonderful. The view is amazing, the pool is beautiful, the people are very friendly and efficient. There was some mix up when I called SPG to book the room, but due to the excellent email booking system I noticed the error and called back. SPG called the hotel and Carrie Ann straightened it all out. Thank you! It's wonderful people like Carrie Ann that make this place special. We did not get any Gold member recognization at the desk until we inquired about wifi. This seems to be an issue chain wide. We love this hotel! Thank you for a great mini vacation. Business turn into pleasure.
July 3, 2012
Rated 3 out of 5 by Rob95 Nice notel / needs better houskeeping
This was a very nice hotel, pleasant staff and great beach access. My only issue was that houskeeping missed my room the second day of my stay, I had to call to ask for my room to be cleaned twice and for 3 days in a row it wasn't until after 5 pm when they finally got around to it.
April 18, 2013
Rated 4 out of 5 by rlb3 Surprising Gem in a so-so stretch of Florida's East Coast
Surpisingly nice hotel in the Hollywood, FL, area. The hotel far outshines other properties in the neighborhood.
The beach in front of the hotel was pretty gross - plastic forks, stray shoes, etc. I was embarrassed as a Florida resident for my fellow conference attendees to see the general state of the beaches in Hollywood in general. I strongly encourage the hotel to be a good citizen and have a comprehensive beach cleaning protocol.
Separately, I failed to pack my phone power cord. I asked at the front desk, but they don't stock extras. That would be a nice touch. I would have paid to rent it for the night.
December 2, 2011
Rated 1 out of 5 by michae00 unhappy
it was bad enough that we could not get room we wanted but when we asked for a manager we were not even called back. totally ignored. we had to ask for room to be cleaned each day. i have been coming to this hotel for many years after this treatment u will not see me again.
May 1, 2013
Rated 3 out of 5 by Music Only so so ...
Free shuttle to/from golf course is unreliable. I put on hold for 15 minutes while calling hotel to resolve the problem, which eventually was resolved. The attendants at the golf course were not helpful in contacting the resort shuttle. A letter was left for me at the front desk, but I was never notified that it was there. If I had not asked about it at check, I would not have received it. The staff is definitely below the level I have experienced at other Westin hotels.
November 27, 2013
Rated 5 out of 5 by zlzoul Great View
Second time here for a vacation. Love the beach location sooooo much and really enjoy the nice view from the balcony.
Hotel was kinda crowded during thanksgiving period with families, however every staff is just friendly as usual. Front desk is very helpful and is able to give us any information we want.
Only suggestion maybe just put more chairs in the business lounge. Kinda hard to find a seat during breakfast peak hours.
December 2, 2013
Rated 2 out of 5 by DTNJ Below Expectations
Way too busy and way too large of a hotel for my taste. The hotel lobby was always full of people, the line to check in was ridiculous, the front was crowded with cars, the pool area was crowded, and the bar area by the pool was crowded (with too many tipsy men). The staff that cleans your hotel room needs extra training - it is the numerous little things that room service forgot to take care of that made me unhappy (like fresh towels in the bathroom, new water bottles in the room, replenishing coffee in the room, etc.). Beach chairs and umbrellas are extra, and the spa is offsite and costs a $10 taxi ride one-way if you can't wait for the free shuttle. Won't stay here again.
February 18, 2013
Rated 1 out of 5 by Champion My first Westin stay
looking at the photos on the website I was really excited to stay at your Resort/Spa hotel however from the day of arrival I was truly disappointed. I was apart of a week-long conference in your hotel everything I requested/asked there was a charge a $3.00 charge to warm up food, a $1.00 for each wine glass you asked for. And the list goes on and on with many co-workers experienceing the same things as myself. I find in very poor taste to charge such insane prices' for things there I can't imagine you have many repeat guest's I thought the goal was for guests' to return to your property with more guest's due to the superb business you would have garnered from my visit. I have a large family and we travel often I will be bold to state for the record my stay will be one of my more most undesireable stays to date. Going forward I have a really bad taste and thoughts of The Westin Diplomat in Hollywood Florida I will never suggest this hotel to any of my freinds/family to stay here major changes' need to happen for me to return to this location.
December 4, 2012
Rated 5 out of 5 by Mini Best Hotel in the area
My first visit was 5 years ago, and I find myself there every year since then. The pool is amazing and being at the beach, no other hotel compares. Staff, facilities, amenities, food and room are superb. Definitely worth it.
July 25, 2012
Rated 4 out of 5 by andrewr Great but expecting better...
Design and cleanliness of common areas is fantastic, ample attentive and professional staff and amazing views of both the ocean and the Intracoastal.
We were convinced to take a double-queen in lieu of our reserved king because of upgraded views, but much to our disappointment the room was a double-double (didn't even know they had those anymore), so we had to Burt & Ernie it. TV would only come on 1/10 tries. Duvet covers and bed skirts very well worn. Strange sticky red stains on floor and bed skirt between beds (pasta sauce maybe). 1 (one!) usable outlet other than the vanity, and this outlet was not located near any table, desk or other usable surface.
I am hoping this is an aberration and would still definitely consider returning, that's just how nice this facility is otherwise.
November 19, 2013
Rated 4 out of 5 by RichK77 Superlative Staff
This hotel is beautiful, comfortable, and all that, however it is the staff that really makes this a place worth visiting. For example, during check-in Carola was pleasant and accommodating and, during one of our catered dinners, a member of my group expressed a desire for ice cream which was not among the available options so Brian searched the hotel and came back with a cup of Haagen Dazs Vanilla Ice Cream. Everyone from the towel guy to the waitstaff were incredibly helpful and pleasant.
January 13, 2014
Rated 5 out of 5 by Tipper51 a diplomat stay
The Westin Diplomat is a crown jewel in the Westin Group. I love the rooms and most of all the Simmons Heavenly Bed. What a wonderful hotel.
July 27, 2012
Rated 1 out of 5 by Ugotdissed47 Time to go
With this location hosting a wedding,nfl football team and be at capacity for the weekend I assume that the regulars were pushed out prior to (12:00PM) . After a weekend stay and $500 later I arrived at my room around 9:30 am to beat the check out rush . I walk up on housekeeping to find my cooler in the hallway and personal belongings discarded. Instead of an apology I was asked by housekeeping why are you here. I was then told since I didn't see and clothing here I assumed you checked out. After involving hotel security , hotel and housekeeping supervision I received a verbal apology and was sent on my way. No one took the time to question housekeeping and calculate my losses ( Wine,Spirits, Food = $ 150 +. To add injury to insult upon returning to the room with hotel security ( no supervisor) housekeeping staff decided to try and pass iffy me by retrieving the discarded items from the garbage and placing them back in the room. Please Westin Diplomat get it together . 5 star hotel with 1 star attitude. As a spg gold member I encourage friends and family who visit south florida to stay at one of the many spg hotels. This location will never come on the radar.
December 25, 2012
Rated 5 out of 5 by missourian Just the best!
Westin as I know it!
high quality, high service...
I couldn't expect more!
December 19, 2011
Rated 1 out of 5 by eazy Spa Disappointment - but great staff in hotel
I travel a lot and like to let hotel management know when service and staff are great and when it isn't. This is a dichotomous review with both good and bad, but where the bad, just ruined my entire impression. Hotel staff was excellent, and Dave at check in was fantastic. Made us feel appreciated and was simply great. Room was also great.
Our big complaint was the spa. While I golfed, my partner used the spa where she received a massage and facial. Only when we got the bill at check out, did we see a charge for "spa other" of $50.00 for treatments that totaled $187.00. This amounts to an almost 30% service charge (I see online it mentions a 20% service charge) on top of the tip for the staff performing the service. When queried about the charge, we were told it was stated in the brochure, and on checking it was -on the back page, in print so small it was ridiculous. It is simply deceptive, and outrageous as far as I am concerned. It you want to include the service charge, just put it into the price and state it includes a 28% service charge. In addition, the spa staff was about as snooty and condescending as could be and services mediocre. As someone who travels over 100k miles a year and spends way to many nights in hotels, it soured my otherwise nice experience in this hotel. And it wasn't so much the money as the deception and attitude of the staff.
December 9, 2012
Rated 4 out of 5 by Robinson766 Better than expected for a big convention hotel
Stayed there for four nights mid January, 2014.Club lounge was good.Liked the terraces on the ocean and intercoastal waterway. Nicely decorated, food quality and variety were better than expected. Bit short staffed but they were always helpful.Never saw or heard of the club floor concierge that is mentioned on the website.Had a club suite using points and suite upgrades.Disappointed in the lack of a view or balcony.Room 3637 looked straight south out over the convention center, other buildings with a small slice of the beach visible.Not full length windows and you had to walk over and stand directly in front of them to see the partial ocean view.In hind sight , we would have been better off with an upgraded bedroom with a balcony.
We had dinner at Hollywood Prime on the Saturday and were very pleased. While it was expensive ,we felt that we received full value. The service was excellent - very professional and knowledgable about the food and wines.Food was outstanding. Thank you Diego!
Pools were fine with no problems finding lounge chairs when we wanted them.Food at the pool side bar was better than the usual fare.The salads and fresh shimp were good.It is clearly a large convention hotel and several large groups came and went while we were there. This did lead to some long lines at reception.Despite that, the hotel never felt uncomfortably crowded.
January 20, 2014
Rated 4 out of 5 by Phil213 Left Waiting
The hotel property was very nice, what you would expect in this price range. However, I found the service lacking and below par for what I expected. I arrived around 2pm, and was told no rooms were available but that I would get a call when they were. After waiting for 2.5 hours I approached the check in staff again and they had a room then. Never did receive any phone call and did not receive any assistance or service during my 2.5 hours wait. When I got to my room there was no shampoo, which I did not find out until the following morning and there was a bag of bar soaps left in my sink.
February 25, 2013
Rated 3 out of 5 by jechho Never again during the holidays
Stayed here during during christmas, and while I knew if would be a peak periode for the hotel, I was not prepared for a total chaos almost everywhere.
The club lounge was full of families with kids running around, and it was almost impossible to find a place to sit down. The food selection was worse than I ever seen, and it did not help that families was stocking up both at breakfast time and during the evening snack hours. It was so far from a realxing lounge - where you can grap some nice breakfast - that it is possible to come. The hotel must come up with more and better food, plus more space and places to sit, int their lounge. Periode. The nice view is not enough.
The gym was closed for renovation, and the placed they used at the other side of the street was terrible. No water, no earplugs, noone to remove used towels etc. Very disappointing.
Door-slamming is always a problem at this hotel. Every morning we were awoken by the early birds next door who showed no consideration when coming and going. Please, get some soft-lock mechanisms to your doors! It is just a question of costs, a lot of newer hotels get this!
The lines at front desk were enormous most of the day. God forbid if you needed help from them - like if you had los the tacky wristband they force you to wear in order to go to the beach and pool area. A lot of people where complaining about this - and the elite check in sign were mostly not respected.
We got no platinum suite upgrade, but that is what to expect during holidays. However, I did not expect a zoo, chaos and an extremely poor lounge. Doubt it if I will return in the near future.
January 21, 2013