Rated 5 out of 5 by bellabop amazing experience
This is a great family hotel as well as business hotel. The facilities were fantastic. The staff went above and beyond. I can't wait to go back.
26 de febrero de 2014
Rated 5 out of 5 by Scoobydoo Great beahcfront location
Stayed three nights following a cruise at the Westin Diplomat and loved our time there. Spent numeorus hours at the pool where the staff ws attentive and the lounge cchairs very comfortable. The food at Splash was terrific (loved the Honey Dijon chicken wrap). Visited the spa which was also great. Excellent location to visit south florida!
24 de febrero de 2014
Rated 5 out of 5 by quique Top Hotel
This is one in my list to come back to
21 de febrero de 2014
Rated 5 out of 5 by Draker36 Business Manager
Everything was exceptional up until our last day stay. We were on waiting list for last night stay - trip was for a conference. My administrative assistant called Westin Diplomat day 2 days before my arrival and was told there was availability for my last night stay and booked it. At the desk, on my last night I was told I DID NOT have a room, and went through a lot of hassle to get a room for the last night. Unexceptable
20 de febrero de 2014
Rated 5 out of 5 by Brenda55 Desk Service
I sent this letter to the manager of desk services -- I just wanted to write you a note about a very special experience I had with (employee name). I arrived on Wednesday, February 12 attending a conference at your hotel. My husband’s 60th birthday is on February 15 and I was planning to have a surprise birthday trip for him. When I entered the room I was so disappointed. I was hoping to have an ocean view, but if not an ocean view at least a balcony. The room a got faced another building and without a balcony.
I know when I check in they said the hotel was booked, but I hoped I would have a better option. If it was just me, it wouldn’t have made a difference but for my husband’s birthday I was hoping for a great experience.
That’s when I met (employee name). My savior! I went back downstairs and asked her if she could help me. I explained my situation and really wanted to see if my room could be switched. She said she would try, but the hotel was booked. She looked and looked and found one room available that was an ocean view and had a balcony!!!!
The story is really about (employee name). She took a personal interest in me. I felt that I was not just a guest, but that she really cared to make sure my stay was exactly how I imagined it would be. When I first came up to her desk, she met me with a smile, listened to me and her goal was to make me happy.
When she found the room and I was all set up, I thanked her, she said something that is so truly unique in this day and age, she said, “No thanks needed, I’m here to make your dream of how you imagined your stay to be come true.” How can you top that!!! She took a personal interested in making sure I was happy.
I really wanted someone to know what a dedicated employee you have in (employee name). She’s special.
18 de febrero de 2014
Rated 5 out of 5 by Cook1e Fantastic Hotel
My 5 day stay at this hotel was one great experience after another. Although there were almost always people in the check-in line, the line moved quickly. The check-in staff was courteous, enthusiastic and accommodating. We also dealt with valet parking, luggage and concierge staff and had only pleasant experiences with each of them. When we arrived at the resort at 12am and told the bellhop that we wanted to go swimming he immediately volunteered to get us towels since the pool attendent would not be on duty at that hour. He promptly brought us the extra towels and we enjoyed an exhilirating warm midnight swim in the gorgeous pool(s). The room was very nice; I was on the 10th floor with a balconey overlooking the ocean. I cannot describe the beauty, the smells and the experience of drawing wide the drapes in the morning to the brilliant sun rising over the beach and the lapping waves. At any given time cleaning crews were visible milling around the resort keeping things in tip top shape. Housekeeping staff were friendly and brought us extra towels and amenities upon request very quickly. I put in a request on my 3rd day that the toilet flusher wasn't working and it was immediately repaired. We were a bit crowded in a double room (2 adults and 2 kids) so try to get a suite if you can afford it! We were treated royally at the spa and thoroughly enjoyed the Hope package and the magnificent relaxation room thereafter. We took the trolley $1) twice to the broadwalk; we found it very convenient. Valet staff was terrific; although they were always very busy, you could call down from your room ahead of time and they would have the car waiting for you by the time you got down. We found that it was well worth the $5 extra (the difference between valet and self-park) for valet.
There were free water and pretzels available in the lobby and at the Splash bar (near the pool/beach) almost all day. We bought delectable pina coladas and strawberry daquiries. People were enjoying delicious looking lunches there but since we eat only kosher we had to refrain. There is a Starbucks located right in the lobby which also offers fresh fruit. We found plenty of first rate kosher restaraunts short driving distances from the hotel. There was also a Chabad synagogue 5-7 minute walking distance from the hotel that offered a full Kiddush Shabbos morning after services.
Although we were there in the beginning of February, we had sunny weather with high 70's low 80's every day. The beach was clean; we swam in the ocean and rented jet skis right in front of the hotel - it was loads of fun. The pool had plenty available lounge chairs every one of the days that we were there.
I highly recommend this hotel for couples, families, business meetings; just about for anyone that wants to be treated royally and make the most of sunny Florida.
11 de febrero de 2014
Rated 5 out of 5 by JayKay Perfect!!!!
Stayed for 2 nights would definitely stay again.
Upon check in was greeted very professionally by Faviola at front desk anything we asked for was answered with a big yes of course we can.
and she did everything to make our stay pleasurable.
8 de febrero de 2014
Rated 5 out of 5 by Karla19 Excellent location and service for business meeting
great location and amenities for a business meeting; customer service staff are exceptionally focused and detail oriented; well done.
3 de febrero de 2014