Rated 5 out of 5 by Meeting123 Luxury
Great location and fantastic facilities. Courteous staff and really good food.
March 2, 2014
Rated 5 out of 5 by mpol Amazing Platinum Treatment
My wife and I took a weekend away from the kids Easter weekend in April, for our first visit. We booked a great 199 euro beatthetimer rate on spg. Given this is a category 7 hotel, using 30k points doesn't really seem like a realistic option. And typical room rates seem to be 500 euro plus. So as a Starwood Platinum I wasn't really expecting much in the way of upgrades. Given the promo rate we booked. But boy was I wrong.
We arrived early morning, like 10am. Well before check-in. Our rate included breakfast so didn't get to see what the Platinum option is, but given that checkin isn't until the afternoon I just assumed no breakfast for an early checkin. But they apologized for not having our room ready early and invited us down to breakfast -- an incredibly generous gesture many hotels would not offer. Now I travel a lot and have seen many a buffet breakfast, but this has to be one of the best in the Starwood chain. It has everything you can imagine presented in a luxurious fashion. There is also a patio to eat seaside. Just an amazing breakfast.
Our room was ready after breakfast and we were led by our personal butler to an enormous corner suite overlooking the ocean. Again, had many a Starwood upgrade but this was palatial. The entryway hall was the size of 2 typical hotel rooms. There was a huge living room that could seat like 10 people. A kitchen. A bedroom. 2 bathrooms. And a giant walk-in closet. Has to be one of the best Platinum upgrades ever. Truly makes you value the program. And an enormous balcony with couches and blankets. Below us was a pool suite with private pool -- so not even the best room at the property.
The St Regis is all about their famed Butler service. I'm sure they are willing to do anything you need short of covering up a crime-- but they werent very proactive. I saw something saying they provide unpacking and packing services, shirt pressing and free in room afternoon drinks among other things. But I never asked for anything and they didn't mention it. Again, I'm sure if we needed anything they would have been there for us.
The hotel itself is stunning. Built like a Spanish mansion. The grounds are impeccable. Every detail is taken care of. Beautiful outdoor pool and a great indoor spa and pool (free to use, unlike some other Starwood properties). There is also an incredible kids pool with fountains and a kids club. Next time we will definitely bring the kids. It looked great. There is no beach here, but there is a shuttle and it is close by.
The service is top notch. What one would expect of a St Regis. Staff is happy to help in any way they can. But it goes beyond that. There is no request too difficult.
Upon Platinum late checkout (again, spg resorts not required to grant this), the manager came out to greet me and think us for the business. It was I that should have been thanking him. I was there on a cheap rate. And I did thank him and assured him we will be back.
Finally, note, they have valet parking but if you are like us and rent a horribly embarrassing car to pull up to the St Regis then be aware there is free self parking in back.
This is top of the line in the SPG portfolio and deserves its category 7 level.
April 20, 2012
Rated 5 out of 5 by AnnaMoscow87 Anna
The hotel is fantastic! I enjoyed every minute there.
We passed one night in the hotel and had a sophisticated San Valentine's dinner, served with 6 types of wonderful wine. The staff was super professional.
But most of all I was impressed by the spa disposing 2 big swimming pools with warm water, one of them outside with hydromassage and another inside with sea water.
I would like to return again and will highly recommend it to my friends!
February 16, 2014
Rated 5 out of 5 by BMDC Beautiful hotel
This hotel is truely A+ from pools, food and staff. We specially appreciated the staff at the kids camp, the wonderful concierge and the best driver, Maria.
The only minor issue was the charge for extra bed for a child.
September 17, 2012
Rated 5 out of 5 by RL83012 Phenomenal Staff and Facilities
This hotel is amazing. Everyone on the staff contributes to making this a experience you will never forget. The facilities are amazing and view are breathtaking.
November 4, 2012
Rated 5 out of 5 by Rochelle86 Wonderful weekend away!
My husband and I decided to go away for the weekend, just to get away from hectic London.
We got here on a Saturday afternoon and checked in with Vanessa who was ever so welcoming and provided us with such excellent service. We were offered welcome drinks straight away and were upgraded to a junior suite with a sea view. We were not at all expecting this. It was such a wonderful surprise.
A big thank you to Vanessa who made our stay so wonderful and also to the bar staff for taking excellent care of us.
We had a fantastic time here and will definitely be back
November 22, 2012
Rated 5 out of 5 by SUZANNE2 GREAT VIEWS
HIS HOTEL CAN ONLY BE DESCRIBED AS FABULOUS . THE ROOMS ,STAFF ,FOOD AND FACILITIES ARE WONDERFUL . WE WILL BE BACK SOON
June 19, 2013
Rated 5 out of 5 by valero5304 This hotel is a real paradise
A real paradise, especially for families, but for everyone in general. Impressive SPA facilities and amazing and huge outside areas. Especial mention to their kids club, their excellent room and f&b facilities, outstanding cleanliness everywhere you walk by deserves a big recognition. But the best experience on top of everything is the few-times-in-a-life treatment the staff gives you since your landing at the airport. All combined made this stay un unforgetable experience to my whole family. Great value for money. Will definitely come back again
May 20, 2013
Rated 5 out of 5 by Ben32 Another outstanding stay at The St. Regis
This was the 5th stay at a St. Regis Resort although the first in Europe. Every stay was truly outstanding and unique in every aspect. From the first step in the hotel you realize this is a true St. Regis and as always our expectations have been exceeded. Top architectual design with local flavor, spotless clean, great service, high tech features in the room. The Es Fum was a fabulous gourmet dinner experience. This hotel is also great for families given the thoughtful and well organized Childrens Club.
June 18, 2013
Rated 5 out of 5 by yannickj TV station extra
please please. I visited your hotel the past two years and some fe more times a longer period ago. we love your hotel, we only have one wish. can you please add the Dutch speaking channel BVN into your TV stations available. that would really be appreciated by your Dutch speaking guests from Holland and Belgium which visit you with big numbers.
October 23, 2013
Rated 5 out of 5 by Marie01 One of the best Hotels I have stayed in
This hotel was amazing, When we arrived at the hotel we were so impressed with the welcome we recieved, we knew this was going to be a great holiday. Nothing was too much trouble for any of the staff in any area of the hotel. Every meal we had was first class. We were upgraded to a Junior Suite which was beautiful. I would highly recommed this hotel to anyone who wants 5 star treatment. We will definitly be going back.
July 31, 2012
Rated 5 out of 5 by Greg416 Paradise in the Mediterranean--St. Regis.
A great hotel, with an even better staff. We had a suite with an ocean view that was incredible. From check-in to check-out this complex was 5-star. Anyone interested in visiting Malorca should most certainly consider the St. Regis to make a good trip great.
November 27, 2012
Rated 5 out of 5 by PJay This Hotel has everthing what a Man or Woman could possible aske for to have the greatest Vacation one could tream everthing of.!!
everthing has come thru what we have been hoping for and eve´n more it was just great in every way. Food in all your restaurants was verry excelent and from the many diffrent Style of them great, servive perfect.We had a verry good time and stay there.
April 10, 2013
Rated 5 out of 5 by michelle1959 fantastic hotel
weve stayed before, and had a fantastic time, this time we brought some friends hopeing it would still be as good, we was not dissapointed, the whole experience was what a holiday should be about, look forward to doing it all over again
June 30, 2013
Rated 5 out of 5 by Hagelmix Beautiful stunning hotel
The hotel was stunning inside and out with excellent facilities and great views. The staff were extremely friendly and food and other services were also excellent. Would highly recommend this hotel to anyone.
March 11, 2013
Rated 5 out of 5 by katrinka a stunning hotel
beautiful hotel, great setting, lovely junior suite room overlooking the sea. friendly staff and wonderful breakfast, dinner at aqua was very good.
May 9, 2013
Rated 5 out of 5 by cserro everything looks perfect
location, reception, rooms, breakfast, staff, are the strengths of this hotel. The rest will not be below
March 11, 2013
Rated 4 out of 5 by lufanhuang Good escape
It was a good time spending at Mallorca island. The place is quite and confortable.
April 5, 2013
Rated 5 out of 5 by jpff Great!!!
Best hotel i've stayed in years. Great service!
Keep up the good work,
March 11, 2013
Rated 5 out of 5 by tennislover Mr Nilsson
a great experiance for the whole family
November 20, 2012
Rated 5 out of 5 by bischkl Excellent in all respects
Great luxury in all ways possible
February 2, 2013
Rated 4 out of 5 by Mar826 Beautiful grounds; some improvements however
This was our second time at St. Regis Mardavall and it was as beautiful as we remembered. Some points to note are:
1) The fitness room is quite small and narrow and several times (as I go quite frequently), it was too full and there was not enough space to exercise or not enough equipment available to use.
2) I do expect quite a high level of service from such a hotel. I needed to print out an important fax and went to the reception desk for help. First the receptionist was not very helpful. Then he provided the wrong email address to me where I needed to send the email which he could print out. I sat there waiting to see if it had arrived and had an error message on my blackberry saying the address was not correct. The receptionist just told me it was because there are so many emails and it would arrive later. My husband asked a different receptionist who then gave us the correct address and she proceeded to print the email when it arrived. It is a small event, but worth noting as most of the service we received was impeccable and this service stuck out like a sore thumb. Also, it was unfortunate that we had to leave the room quite early. We left the hotel at 2:45PM and wanted to stay until around 2 or 2:30PM. It was the day after my 40th birthday and it would have been nice to have stayed in the room a bit longer, but it was full and they couldn't make the exception. I thought that was a shame and the receptionist handling the request was quite short and unfriendly.
September 3, 2012