Rated 4.9 out of 5 by 39
Rated 4 out of 5 by Mar826 Beautiful grounds; some improvements however
This was our second time at St. Regis Mardavall and it was as beautiful as we remembered. Some points to note are:
1) The fitness room is quite small and narrow and several times (as I go quite frequently), it was too full and there was not enough space to exercise or not enough equipment available to use.
2) I do expect quite a high level of service from such a hotel. I needed to print out an important fax and went to the reception desk for help. First the receptionist was not very helpful. Then he provided the wrong email address to me where I needed to send the email which he could print out. I sat there waiting to see if it had arrived and had an error message on my blackberry saying the address was not correct. The receptionist just told me it was because there are so many emails and it would arrive later. My husband asked a different receptionist who then gave us the correct address and she proceeded to print the email when it arrived. It is a small event, but worth noting as most of the service we received was impeccable and this service stuck out like a sore thumb. Also, it was unfortunate that we had to leave the room quite early. We left the hotel at 2:45PM and wanted to stay until around 2 or 2:30PM. It was the day after my 40th birthday and it would have been nice to have stayed in the room a bit longer, but it was full and they couldn't make the exception. I thought that was a shame and the receptionist handling the request was quite short and unfriendly.
September 3, 2012