Rated 3 out of 5 by arielco Good for families, but....
Over all the room is comfortable and spacious enough. We had 2 major issues : 1. on our 2nd day we heard a strange banging noise in the room, we thought it was our neighbors' dryer. A maintenance guy suddenly showed up and said there's a pipe issue throughout the building and he is working on fixing it. 2 nights before we left that noise came back during night - we just couldn't sleep! The next day we asked for maintenance check, they left us a massage that they checked and couldn't find anything. On our last night-loud banging noise was still there!
2. we ordered lunch at the pool, for some reason which no one could explain, when you order from the pool the kids eat free policy does not apply! ha?!
Pros : -great kids pool.
- friendly and useful concierge team
-kitchen, washer+dryer in the room.
-kids under 3 eat free at breakfast and lunch.
Cons : -beach chairs are not included : $12.5 per chair per day!!!!!
-pricy food at the restaurants
- gazebo in the pool area-not included.
-they didn't clean our room for 2 days, for some reason....
-pool gear-very old, no mattresses
December 29, 2011
Rated 5 out of 5 by Sunshine2 EXCEPTIONAL!! Location & Staff
This was my third stay at the villa's and I can't wait to return!! The location of the hotel was perfect, right on Kaanapali Beach and just minutes away from Whalers Village. The rooms are lovely and I loved the convenience of the complimentary shuttle, and the friendly service provided by Tina and Alan. Mylin, at the Front desk went out of her way to ensure my stay was perfect. And, special thanks to Manny for welcoming me back and providing such great service. The staff at the Westin should be commended for all they do to make their visitors feel like VIP's. My thanks to everyone for providing me with a memorable week on Maui!
November 23, 2012
Rated 5 out of 5 by Wayne37 Mr.
You run a first class resort in all categories which is very well maintained and staffed by very friendly well-trained people. If I could offer some suggestions to improve. Your customer experience I would be hard pressed to do so.
February 8, 2014
Rated 5 out of 5 by JasLace Wonderful Experience
This Resort was great. It had such a great location and great amenities. We loved the beach in a spot that wasn't very crowded. The whirlpool tub was great. It was nice having the washer dryer, full fridge, and dvd player.
It was near everything and the shuttle to all the other SPG hotels was great to have access to their amenities like the golf course.
The staff was so friendly and they gave us a nice welcome gift. Every person stopped what they were doing to help or ask questions. We were treated very well here.
We will now make this a must return location because of this place. Our only fear is there was construction going on next door, it looks like another resort being put up. So we are worried that quiet part of the beach may not be so quiet if we return.
July 19, 2013
Rated 2 out of 5 by ValueMan Poor value for money
The location of the resort is absolutely fantastic. Nice pools and bar. Most people of the Westin crew were also great.
We spend our honeymoon on Hawaii and this is one of the 3 Starwood properties we visit.
Although they said they made a mark of our honeymoon, really nothing was done to give us a special feeling.
Also the willingness of listening to a complaint was handled very badly by the management. An official complaint will follow after our honemoon is over.
We are from The Netherlands and often travel to the USA for our vacation. We love it out here. We are used to the great values of other hotel chains. We wanted to try something new. But we already feel we made a mistake. Other hotelchains of much better value for money.
Conclussion: The Westing resort was nice but really too expensive.
December 23, 2011
Rated 3 out of 5 by lmd123 Stay was just OK
We had a most enjoyable time and the Westin Villas was nice. We did have some problems getting our room cleaned, i.e., every day we had to schedule a cleaning time and even with a scheduled time, the cleaners were either very, very late or came ungodly early...the tv was very hard to use and the instructions were unclear. We wanted to rent DVD's, but for the entire time we were there the DVD rental was "Out of Order." All in all, our stay was OK but I'm thinking the North section might have been much better, perhaps.
December 31, 2013
Rated 5 out of 5 by HawaiiLove Family Resort with Great Concierge
This hotel is unlike the usual business hotels i have stayed. This hotel as it name hinted is of a resort style and more like a serviced apartment equipped with family facilities from a large fridge, washing machine to vacuum cleaner. The only challenge i had was filling the kettle with water as kettle lit seems not designed to be opened and we have to fill through the spout.
We had a great service from the concierge and a great help and patience from a lady named Sarah. Me and wife will like to do a city tour or a trip so to spend out time after checking out from the hotel on the Xmas morning. But as it was Xmas, there were actually not many options but Sarah has been very patient in helping us to call different agencies and to check. Although we didn't get the nature tour we wanted but Sarah recommended us a whale watching trip which has proven to be fun and the timing was just right for us. Many thanks Sarah !
January 5, 2014
Rated 1 out of 5 by Wailaia Worst service and staff of any Westin
The staff was rude. They vaccume and washer dryer did not work well. The pull out sofa and bed were SO uncomfortable. The room was dark and depressing. Don't sign up for the SPG kids pass they did not honor it most places. The fitness center dark depressing in basement.
December 1, 2011
Rated 2 out of 5 by CookinDana going down hill
I have stayed at the Westin Kaanapali Villas two years ago and had a good experience. This time the fridge leaked constantly, the DVD player didn't work and our ceiling fan was held together by packing tape!
The food service at the pool bar was atrocious, cheese whiz on the nachos!
For $500/night with taxes definitely not worth it!
January 24, 2013
Rated 1 out of 5 by CAP23 Westin should take their branding off this property
Where do I begin? So many small but disappointing items:
- 20 minutes to pre-register
- 20 minutes to then collect keycard
- guests should be aware that check-in is not before 4pm yet check-out is 10am
- an hour for luggage to be sent to room
- 3.5 hours to get rollaway bed
- villas, though no daily replenishment of cleaning supplies (dishwasher, washing machine etc)
- no elite member benefits
- annoying daily calls to invite you to tours of the timeshare property
- hotel breakfast is very basic and certainly not a treat. The continental section does not include the meats and cheeses on display as they are part of the full breakfast
- disputing an item on your final invoice means a 15minute wait in the line at checkout, you cannot do it on the phone with front desk
- a very basic property
January 6, 2014
Rated 4 out of 5 by eagca Lovely room
The hotel is beautiful and on a lovely beach. The hotel allows smoking on the patios of all rooms. I am highly allergic to tobacco smoke and find I must stay in my room when smokers abound. I love to walk on the beach directly outside.
October 24, 2011
Rated 5 out of 5 by GULBC Beyond expectations...
I was initially sceptical about doing a vacation stay for a whole week, even after being an SVN member for 10 years - this was my first stay and the experience was astounding. Decided to return every year to such vacation stays.
October 25, 2011
Rated 5 out of 5 by Mauifambam Maui Staycation
As Maui residents, we were were pleasantly surprised at the amenities of the hotel and grounds. The full kitchen was a plus as we have three young children; making eating in much easier.
Having the washer and drier IN THE ROOM was amazing, allowing us to pack very little clothes.
Staff were friendly except for security at pool side that kept harassing us to remove our cooler (which was full of milk/formula for the baby) due to Maui's liquor law.
Otherwise our stay was extremely relaxing and we hope to return again soon. Mahalo!
September 28, 2013
Rated 3 out of 5 by brelaud Average experience
We have been to Hawaii 5 times, three to Maui. This was the most average of our experiences. No welcome upon arrival (no lei's!). Check-in took forever as there was only one person at the desk and she was thorough (which is good if you are the person checking in but bad for those waiting). The facilities were nice but you noticed that some of the walls and doors were banged up. The once weekly clean-up was a joke. They barely cleaned or straightened up. Had to rent beach chairs, even though staying at the resort. And way too much paper and info. Let the guest decide how much info they want.
December 2, 2013
Rated 2 out of 5 by GKT1965 Very Disappointed
As a SPG member it troubles me to write this review. There were "guests" slamming doors and shouting in the corridors and I am not talking about kids. There were so many really young kids and young adults at the main pool that took away from having a great experience for those of us without kids. Yes, they have an adult pool which is an after thought as it is stuck over in a corner out of sight and far from the poolside restaurant. Thanks Westin for not thinking of your mature adult clientele. This is not the place for mature responsible adults that want to rest and relax, believe me forget it!
I guess our timing of our stay was really bad because during our stay they were doing major renovation that made getting around the property a major task; closed hallways and scaffolding in many places that blocked access to some areas. Also the pounding and use of electric drills during the renovation sounded like they were coming right through the ceiling of our room. I took this matter up with the personnel at the front desk and they looked at me like I had two heads. The lady at the front desk said she was sorry, but I can tell you she is not as sorry as I am after spending thousands of dollars on this Hawaiian vacation only to have a miserable experience.
Our Jacuzzi did not work so I called the front desk. Maintenance came up to fix it and apparently the electrical breaker that controlled our Jacuzzi was located in the unit next door and continued to be tripped so each time we wanted to use our Jacuzzi we had to call maintenance to reset the breaker so they had to each time bother the folks next door to our room to reset the breaker. And the four speed ceiling fan in our room had just one speed, slowest!!! Also, there were charges to our room at the north resort from somebody dining at the Ocean grill at the south resort which was hard to imagine and of course unacceptable, but they did remove these charges from our bill. I found the concierge staff to be inaccurate and uninformed as they gave us times and dates for some events that were inaccurate. Plus the fitness center is poorly equipped and too small for a property of this large size.
We were hoping for a nice relaxing vacation, but ended up spending far too much time dealing with "issues".
Goodbye Westin Ka'anapali.
This is the first time we have used our time share membership and I hope this is not what we will experience going forward. My biggest fear is that we have made a terrible mistake purchasing this timeshare. Time will tell.
December 5, 2013
Rated 5 out of 5 by Lewis51 This Resort was Outstanding.
Outstanding features and facilities. Villas were great and also studio rooms. Recommend this to all.
January 29, 2014
Rated 1 out of 5 by CaliFam2013 A Bad SPG/Westin Experience
When we checked in the front desk said our room would not be ready till the next day so they had to put us in another room for one night. Then we had to be out of that room by 9am the next day and couldn't be in our room till 4pm (so no room for the day). When we get to our room that they said was "better" it was in a construction zone! They we doing construction in the halls and outside on the building - very noisy and smelled of paint! Also, the washing machine and dryer, the phone and the kitchen faucet handle were all not working. We ate dinner at the Italian restaurant the first night and the food was not good (even my husband complained). As part of Westin’s way to try to make things “better” they gave us free drink coupons for the bar. Well the free drink coupons are only good for the Drink of the Day not what you want to drink. So if you want a Mai Tai and it is Margarita day you are out of luck. If this is how they treat SPG members that they are trying to get to purchase one of their villas then I would hate to see how they treat their owners. Never staying here again!
November 5, 2013
Rated 5 out of 5 by KTR67 Relaxing and renewing vacation
Room was beautiful with wonderful view of gardens and pool areas. Restaurant staff could not have been sweeter -- we were so warmly greeted by old friends (like family!) and welcomed by new ones. Pools and hot tubs were so relaxing and refreshing (although it was a little competitive to get a pool chair with shade). We saw a whale (beyond the end of the season!), preying mantis on door (coolest thing according to the 5-year-old), tadpoles in the ponds and froggies hopping across the lawn at dusk. We also saw wonderful stars, planets and full moon in the sky. Our wonderful vacation calm aura stayed with me over a week after returning to my hectic job. Perfect!
May 18, 2013
Rated 5 out of 5 by USCTROJANS Housekeeping:(
We stayed here for 5 nights and 6 days for our 2 year anniversary.Housekeeping cleaned and made up our room 1day! We called and requested that our room needed to be cleaned. Each night we returned from all day sight seeing and excursions. Our room was never made up or cleaned. That is totally (Unacceptable)! Other than the housekeeping,the resort is AWESOME!
July 20, 2013
Rated 3 out of 5 by Hammer007 Have realistic expectations- property was nice, but....
We were in the North Villas- keep in mind that this is not a hotel, it's a set of condos with some hotel amenities. It has a small grocery store, but no gift shop. They do have a couple of restaurants, but they are not open until later. To get breakfast, you need to walk over to the South villas, which with a disabled spouse & kids is a little difficult.
The rooms feels cramped if you're travelling with more than 3 people. The service at bars or pool side was not great but the overall hotel staff was very attentive and helpful..... when they were there to help (don't know if they were short handed for the holidays or not). They are renovating so some of the walls smell of paint and the floors of the elevator are exposed.
We had 3 days that they did not clean our room, at all! We had the tag not to bother us until later and housekeeping kept trying to clean the room early, waking up my children who were sleeping. When we left for the pool around 1 or 2 and came back at 5 or so, room was still untouched and I had to call housekeeping several times just to get clean towels.
We had an incident at the facility where my son got a little irate and profane while arguing with my spouse & I. Jeff and his security team did a great job in diffusing the situation and settling things down.
My wife is disabled and the bell desk/valet were OUTSTANDING with accommodating our needs and issues. They'd get a 10++ everyday and twice on Sunday.
I identified myself as a SPG Gold member several times, but was told that due to the ownership nature of the property that no additional benefits/status was available here. I'm completely realistic with that, but it's disappointing that my travel agent didn't tell me that ahead of time. However, as someone who has a spouse who cannot walk distances, I asked for a ground level floor or room near an elevator at time of reservation & it was put in the record. I received neither and when I asked for such at check in, I was given the canned line again :
"due to the ownership nature of the property that no additional benefits/status was available here."
For the money we spent for the trip and the money we spent at this "4 Diamond" resort while there, I had higher expectations for this resort and just thought we'd get better value and service for the money. It would take quite a bit for me to return to this resort, which is a shame because I really like the Ka'anapali area a lot.
December 27, 2013
Rated 5 out of 5 by Di4tennis This hotel was absolutely amazing
This hotel was amazing; the staff was extremely courteous and helpful. Very clean room, pools were very nice. We loved the features from access to the beach and several gas grills we used to cook our dinners! We highly recommend this hotel for a vacation; especially if you have kids. Beaches were pristine and the snorkeling was the best we have seen.
July 5, 2013
Rated 5 out of 5 by Tarpuytika This hotel is family friendly
We enjoyed our stay at Weastn Kanapaly Ocean Villas Resort, the ambience, the beach walks,the food, the customer service was great.
January 24, 2014
Rated 5 out of 5 by uh2oguy Not sure what the complaining is about.
This is a very nice place, and yes it is a vacation ownership type property (timeshare). I would put out experience between being at a timeshare and staying at a nice 5 star hotel.
We had a beautiful 1 bedroom unit. They sell out unused available rooms through websites like Orbitz, Costco etc. etc. It has all your amenities except that the kitchen does NOT have a real oven. It seems a lot of people complain about such little things that seem to ruin their trips, or maybe they are just the complainer type. This place has everything you could want. The staff was fantastic from the valet, to the front desk, to the housekeeping. Tip: call the valet ahead of time from your room and they will bring the car up for you. Got food you got from Costco? on your way in and your room is not ready? no problem, they will unload your luggage and food and keep the food in a refrigerated walkin until your room is ready.
Most important, relax, your on vacation!
February 9, 2013
Rated 3 out of 5 by Mike99 Exquisit location
We arrived late our flight from Oahu it was a nightmare. The front desk staff was most welcoming as was the rest of the staff.
The constant phone calls before our arrival and the call to come to meet the concierge were a little much. Not your typical Westin.
The pressure to set up a time to go on a tour for 1.5 hrs time share tour was impolite. Also I was on vacation with my girl friend. The concierge ask if this was my significant other. I was out raged and that ended our discussion. I am not sure why this question was asked. It was rude and no necessary to ask such a question, in my opinion. I will stay at the Westin hotel the next time I go to Maui
November 11, 2011
Rated 4 out of 5 by holidayguy good and bad
the rooms are nice as well as comfortable.However,the term ocean view room was a misnomer as the first room had a view of the pool and just a sliver of ocean. We requested a change and it overlooked a field with trees blocking a view of the ocean.In addition there was fairly loud traffic noises that could be heard from the balcony. I think the fact that it was partially condo/rooms and privately owned resulted in the best view rooms being given to the owners and not to the guests. If a view is important to you,this may not be the best choice. The pool area is nice and the staff is very nice.We had a message and my wife was still hurting 3 days later. The masseuse was a male and it would probably be prudent to ask him to go easier if you have him.Also they include a 20% tip so the hour massage ended up being $156/person-pretty steep! Many of the corridors were just bare walls and the ambiance of those areas could be improved. If you were in the north resort,it was a bit of a hike to get to the breakfast buffet which was in the south resort-we never went to it. Resort prices (drinks,etc) were quite high as in many places on maui. Beaches are nice but they don't leave chairs out on the beach after about 415 pm so if you want to sit on a chair on the beach and watch the sunset,bring your own. DO NOT order DA KINE pizza-we found a kitchen magnet that advertised delivery and we were sorry we did!The WORST PIZZA that was overpriced.
In short,this may not be the place for you if hotel like amenities and view are your priority
December 21, 2013
Rated 5 out of 5 by Jbernal Great experience with comfort and hospitality
This was my first time to visit Maui and the Westin comfort and hospitality definitely added to a great time visiting the island. Your staff was excellent with assisting/facilitating my stay.
I have to give a big thumbs up to Kelly Mays, one of your concierges. She was extremely helpful assisting my vacation with fun activities. She even provided her own boogie board for my beach time.
Please thank Kelly for me in person, she deserves some kind of reward or award for her services.
Overall, it was a great experience staying at the Westin. I will definitely be back again!
October 4, 2013
Rated 2 out of 5 by Andy771 Not worth it
This is not a hotel, it's a set of condos. The place (buildings) feels cramped. The service at bars is not great. They are renovating with all the noise and paint smell right yup into your face. Will not go back. One day did not clean our room, at all!
December 13, 2013
Rated 4 out of 5 by Mike Overall good experience - 2 criticisms
We just completed our vacation at the Westin Ocean Villas. The facility was outstanding for families, with spacious and clean rooms, great cleaning staff and pool attendants.
We have two areas of concern in terms of a returning trip.
1. We booked an Ocean view room. The room we were assigned (2110) would certainly not qualify. We met another family in the same situation. We were both given different (much better) rooms for our 2nd nights (through departure). The hotel should be a lot more careful about how it represents these rooms.
2. Food and Drink: The menus at the poolside facilities leave a bit to be desired. In particular, the drinks (cocktails) were TERRIBLE (weak) to the point that I believe the bad is watering down the spirits. The staff explained that the weakness was due to Hawaii law (laughable - other hotels are much better). Secondly, the wait staff (with a few exceptions) were slow and even unemotional. An opportunity for improvement. We would not eat at the facility much if we were to return.
April 22, 2013
Rated 3 out of 5 by Glenn08 SPG Resort Villas
I stayed at the Villas and had a room with a view of the empty lot and highway, when asked to see if there was a room with a better view they told me that I received a special promo price and they could not accommodate me. I was not impressed with how this was handled by your staff and therefore why i rated my stay as average to below average.
December 9, 2013
Rated 5 out of 5 by NanaPapa ALOHA.. BEST TRIP EVER!
From our first day, Erika, at the south bar, was genuinely helpful and kind and gave us repeated great service. We loved her. The room was fabulous, the service great and we couldn't have asked for more. LOVED IT!
November 5, 2011