Rated 3 out of 5 by brelaud Average experience
We have been to Hawaii 5 times, three to Maui. This was the most average of our experiences. No welcome upon arrival (no lei's!). Check-in took forever as there was only one person at the desk and she was thorough (which is good if you are the person checking in but bad for those waiting). The facilities were nice but you noticed that some of the walls and doors were banged up. The once weekly clean-up was a joke. They barely cleaned or straightened up. Had to rent beach chairs, even though staying at the resort. And way too much paper and info. Let the guest decide how much info they want.
December 2, 2013
Rated 2 out of 5 by MattNat Not worth it
Unfortunately the resort does not recognize many of the Starwood Platinum benefits. That is disappointing and makes one believe that in a longer-term relationship, like a timeshare, such benefits will also only be partially recognized. overall the resort comes across crowded and oppressive with too little public space given the vast number of units. This was so far the only disappointing starwood place I have satyed at as a Platinum member
November 27, 2013
Rated 4 out of 5 by eagca Not non-smoking!
Smoking is permitted on the patios of ALL rooms. I am now in a wonderful room that is next to a person who is a chain smoker, so I am forced inside the room with all doors closed to prevent smelling their nasty habit! This is a VERY bad policy by Starwood, who lie about being smoke-free! The smoke enters my room if I leave the door open and stinks up the whole place! Starwood should BAN ALL smoking--on the patios, in the stairwells, and on the property! They don't, and it is a very negative aspect of my stay.
October 23, 2011
Rated 5 out of 5 by THEMauiLover A marvelous fall vacation
Our mid-November stay at the Westin was very enjoyable. The facility is beautifully designed and maintained to very high standards. Our studio villa was very comfortable, but the view from our room was disappointing given the "ocean view" unit assigned to us. Reflecting back, we should have paid the extra money and booked an "ocean front" unit as part of our vacation package. The on-site restaurants were very convenient. Food and service in the Pulehu Italian Grill was excellent. Overall, this is a vey nice place to stay on Kaanapali Beach.
November 21, 2013
Rated 3 out of 5 by Ecbatana Beautiful property, felt like a timeshare
The property itself is high quality; the grounds are immaculate; the setting right on the beach is remarkable - made even more spectacular by the humpback whales breaching just offshore and the island of Lanai on the horizon. Plus, sunsets on Maui are unlike anywhere else on earth.
While my overall impression did not meet expectations, I would be willing to give this property another chance - but it will absolutely not be my first choice when returning to Maui next time. I would have preferred it if the choice for "Would You Recommend this Hotel?" had a MAYBE option.
- Disinterest, lack of attention and lack of professionalism among the staff that is not typically characteristic of Westin
- This is an ownership property, and while it is possible for non-owners to stay here, there is notable pressure to join the Vacation Club.
- I found the poor behavior and attitude of the sales staff of the Vacation Club to be the most irritating part of the entire stay.
- Food and beverage was average quality; again, general malaise among the staff.
- The fitness center is poorly outfitted and too small for a property of this size.
October 27, 2011
Rated 5 out of 5 by kamloopskid Beautifully Executed
Our stay was short but wonderful. We will be back. \Boardwalk allowing access to other properties without the use of a car a real bonus. also proximity to beach a real treat.
November 25, 2013
Rated 3 out of 5 by SleeplessInMaui Horrible beds
My home resort is a Westin also, with the "Heavenly Beds"... best bed I have ever slept in, the linens are exquisite! This place's bed was horrible! The bed was lumpy and felt like I was in a hole all night, The sheets were awful!!!!!! No fitted sheets, rough and way too small. Nothing like waking up to touching a bare mattress that god-only-knows-what has been done in it previously or not being able to cover your shoulders without exposing your feet. I called for bigger sheets but ended up with exactly what I stared out with. And it's not like I can put an extra pair of sheets in my car to use... can't drive to Hawaii. I really expected more from a Westin especially since their signature is "Heavenly Beds"
November 9, 2011
Rated 3 out of 5 by frank92694 Disappointed!
Our family recently stayed at the Westin Kaanapali Ocean Resort for our summer vacation. We intentionally booked an "Ocean View" villa to insure that we were placed in Towers 1-3 on the South side. We wanted our daughters to experience Maui with all it's beauty, which starts with viewing the ocean each morning. That said, the extra charges were paid to insure this request was met. Sadly, the hotel was over booked and we were downgraded to a garden view room in the back of Tower 7. This room faced the construction site next door with the street noise of the highway. I was horrified but there was nothing the hotel could do for us until day 3 of our stay. To bout, we prepaid for the breakfast buffet each morning of our stay and somehow the hotel staff couldn't locate our vouchers. This was a battle we dealt with our entire stay. Not being resolved until our departure day. Each morning we had to hunt down clean bath towels because house cleaning missed our villa but once. Urgh! We still haven't received an apology about our room downgrade, much less a refund for the money we paid. Mind you, we come to Maui each year for vacation and have NEVER been treated so poorly. We would NEVER recommend this hotel to anyone!!!
August 27, 2012