The Westin Ka'anapali Ocean Resort Villas

  • 6 Kai Ala Drive,
  • Lahaina
  • Maui,
  • Hawaii
  • 96761
  • United States
  • Map
 

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 4.1 out of 5 by 298 reviewers.
Rated 4 out of 5 by Needs a little improvement in customer service Of course, this property is excellent. This is the third time we have stayed here during the past two years. I have two negative responses from our most recent stay the week of 09/19/14....(1.) the front reception desk was understaffed. It took 30 minutes to get checked in and the other two times I visited the desk the wait times were at least 15 minutes each. (2.) The young men working the beach umbrellas and chairs had the attitude that they would have preferred to be somewhere else. Out of the 6 days we rented an umbrella and chairs, 3 of those were bad experiences with poor attitudes and customer service. All I have to say is that some young man missed out on a $10 tip three days in a row. I did report him and he did come to where we were sitting on the beach and apologize, which I commend him for, but it was a little too late. This happened on our last day on the beach. He offered a free rental for the next day but we were flying home. It would have been nice to have had that day's charges removed from the bill. September 22, 2014
Rated 4 out of 5 by Not non-smoking! Smoking is permitted on the patios of ALL rooms. I am now in a wonderful room that is next to a person who is a chain smoker, so I am forced inside the room with all doors closed to prevent smelling their nasty habit! This is a VERY bad policy by Starwood, who lie about being smoke-free! The smoke enters my room if I leave the door open and stinks up the whole place! Starwood should BAN ALL smoking--on the patios, in the stairwells, and on the property! They don't, and it is a very negative aspect of my stay. October 23, 2011
Rated 4 out of 5 by Room Location Not The Best for price paid While the interior of the room was very nice the location of the room was not as it was located directly across from a smoking are Our partial ocean view left a lot to be desired as we had to try and step out on the French Balcony (12 inches wide) and lean way over to see some water through the plantings. September 22, 2014
Rated 5 out of 5 by Home away from home.... As an owner of the Ka'anapali North, it is always a pleasure to arrive at my home away from home. I travel extensively on business and the standard, rectangular hotel rooms get very old. It is refreshing to stay at a facility with a separate bedroom and plenty of walk-around space. The accommodations are are very nice, clean, and comfortable. The staff seems to take a sincere interest in serving the guests. I feel this permeates throughout the hotel starting at the top, Angela Nolan, the General Manager. She runs a great hotel with great staff. My wife and I are always excited to arrive and are always disappointed to leave (no matter how long we stay). September 12, 2014
Rated 5 out of 5 by Great Place to stay Enjoyed our experience with your hotel. First time staying at Westin Resort and was everything we except. Great place to spend our 40th anniversary. September 22, 2014
Rated 3 out of 5 by Beautiful property, felt like a timeshare Positive: The property itself is high quality; the grounds are immaculate; the setting right on the beach is remarkable - made even more spectacular by the humpback whales breaching just offshore and the island of Lanai on the horizon. Plus, sunsets on Maui are unlike anywhere else on earth. While my overall impression did not meet expectations, I would be willing to give this property another chance - but it will absolutely not be my first choice when returning to Maui next time. I would have preferred it if the choice for "Would You Recommend this Hotel?" had a MAYBE option. Negative: - Disinterest, lack of attention and lack of professionalism among the staff that is not typically characteristic of Westin - This is an ownership property, and while it is possible for non-owners to stay here, there is notable pressure to join the Vacation Club. - I found the poor behavior and attitude of the sales staff of the Vacation Club to be the most irritating part of the entire stay. - Food and beverage was average quality; again, general malaise among the staff. - The fitness center is poorly outfitted and too small for a property of this size. October 27, 2011
Rated 3 out of 5 by Disappointed! Our family recently stayed at the Westin Kaanapali Ocean Resort for our summer vacation. We intentionally booked an "Ocean View" villa to insure that we were placed in Towers 1-3 on the South side. We wanted our daughters to experience Maui with all it's beauty, which starts with viewing the ocean each morning. That said, the extra charges were paid to insure this request was met. Sadly, the hotel was over booked and we were downgraded to a garden view room in the back of Tower 7. This room faced the construction site next door with the street noise of the highway. I was horrified but there was nothing the hotel could do for us until day 3 of our stay. To bout, we prepaid for the breakfast buffet each morning of our stay and somehow the hotel staff couldn't locate our vouchers. This was a battle we dealt with our entire stay. Not being resolved until our departure day. Each morning we had to hunt down clean bath towels because house cleaning missed our villa but once. Urgh! We still haven't received an apology about our room downgrade, much less a refund for the money we paid. Mind you, we come to Maui each year for vacation and have NEVER been treated so poorly. We would NEVER recommend this hotel to anyone!!! August 27, 2012
Rated 1 out of 5 by Leaky toilets and airconditioner! Booked four rooms for four families to celebrate my Dad's 80th birthday. Requested rooms be near each other. Rooms were placed on opposite sides of the lobby, one on the North side and the other on the South.. When questioned, the front desk attendant said curtly its just a request that they didn't have to satisfy. In our room we are on our second toilet leak in addition to an air conditioner leak on the carpet! They take care of each problem but we are scared of flushing the toilet and have to step on soggy carpet. Westin is really bringing our vacation down. August 5, 2013
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