Rated 5 out of 5 by RHSEN world record for engineering visits
We loved our stay, had a wonderful week, even though we called engineering 6 times. "Call engineering" became part of our "adventure" and we laughed every time something broke - knowing they'd fix it promptly and we'd joke about it later.
Shower door leaked - fixed in 1 hour
DVD player broken - fixed in 1/2 hour
Dishwasher broken - fixed in 1 hour
kitchen faucet broke off - 2 great guys - 2 hours
Dishwasher broke again - fixed in 1 hour
A/c broke - fixed while we were out - 1 hour.
April 22, 2015
Rated 3 out of 5 by cgytraveller888 Average for an upscale resort
I was an invited guest by the SVN. Overall my stay at the resort was average at best.
The Villa that we stayed in was in the North side of the resort, which didn't have much of a view and was dark most of the time even with the blinds open. The couch in our room had white stains on the cushions. Also the fridge door was dirty throughout our stay. Not sure why the cleaning person didn't catch any of this.
The pools itself were good. My family enjoyed ourselves lounging pool side. However, there were several lounge chairs that had bird poo on them and the staff never bothered to get them cleaned or replaced. Some days it was difficult to find a place to lounge/sit...You either sat on chair with bird poo on it or 2 of us would have to share a chair.
We did have a meal at the Ocean Side Grill. The food was reasonably priced and tasted good. The waiter was attentive and very pleasant.
On our last day, we checked out early in the AM. I reviewed all the charges and they were correct. When I got home, I received an email on a revised bill charge. There were food charges that occured later that day that was charged to my room. How can food be charged to my room even though I already checked-out and left the resort??? I had to call the resort twice to get them to look at the charges. The first time I called, no one was at the front desk to take my call. The second time I called, the person at the front desk said it was a mistake and those charges will be taken care of first thing on Monday. So here are my concerns with this process:
1) The resort was quick to charge food to my room without verifying if I checked out already or who signed for the charge.
2) There was no one to answer my first call at the front desk. Isn't there always a person at the front desk?
3) When my inquiry was answered. The person said it would be taken care of promptly because it was their mistake. The billing issue hasn't been resolved yet.
I now have to call back a third time to make sure it's taken care of. In the email from the resort it states "For any billing questions or other queries or comments,please do not hesitate to contact the hotel directly for prompt assistance." In my opinion, my issue has not been handled promptly.
If you plan to go on the presentation, I reccomend that you don't do it. The sales consultant states it's "not pressure sales" but as I reflect back to the whole presentation...It was pressure sales. I felt uncomfortable by the end of the whole presentation. They also don't talk about the "fine print". Please do your research prior to going on one of these presentations. The "90 minute" presentation turned into a 2.5 hr ordeal.
Regardless of the presentation, I expected more from a high-end resort. Maybe I should lower my expectations of Westin Hotels & Resorts.
April 21, 2015
Rated 4 out of 5 by tourist22 Services, activities and food are too expensive for cost of ownership.
Our roms were clean and comfortable but minimal supplies were provided. Salt and pepper but not coffee filters. Only two single-packets of dishwasher detergents for a week. Two packets of laundry detergent. Really?? Other timeshares we own offer these free. Also, there wasn't a mid-week room cleaning nor where towels refreshed. I was embarrassed to have to tell our guests they didn't get fresh towels during our stay!
Everyone in our party got lost/confused within the resort property at least one time! I can't imagine my elderly father feeling comfortable and confident on his own here when those of us with advanced degrees where confused at times! There should be more signs for direction to the different pools, buildings, rooms and activities!!! In building 6 if you get off on one elevator on floor 6 the room numbers are for floor 5 until you walk around a corner and down a hall. Only then do you see that you are in the correct area. Need better signage!
We had to go off property to see a hula dancer!! Really, at a Westin in Maui??? Other Maui resorts offer free hula classes and lei-making classes for free!
The food was expensive and boring. Not much plate appeal or distinction.
Drinks had very little alcohol until we called it to waiters attention! There seemed to be a need to voice dissatisfaction to get expected services throughout our stay.
April 21, 2015
Rated 5 out of 5 by KDR74 Impressive!
Resort, location and guest rooms are all amazing. What made our stay impressive was the staff and the experiences offered. The staff was always engaging, smiling and going above and beyond to ensure we had everything we needed. They made us feel special and it was clear that they really wanted us to relax and enjoy our vacation. My children enjoyed all of the activities: story telling, snuba, hula lessons, coconut husking, lei making, boogy boarding and playing basketball or volleyball in the pool. We did lei making and my 8 year old said "this is much more fun than just buying one." Thank you for making that experience possible and allowing my children to participate in the Hawaiian culture. The day after we got home, my 4 year old said, "I wish we were still in Hawaii." I attribute this to the staff and experiences they had and they are counting down the days until they can return. Thank you to your staff for making our family vacation so very special!
April 6, 2015
Rated 5 out of 5 by MaryRichH Maui Experience
Our Maui trip was so eventful and spectacular, we definitely would recommend this vacation 100%!
April 5, 2015
Rated 5 out of 5 by Harrydel Great Place for Rest and Relaxation
The Westin KOR is absolutely the best. Exceptional "Heavenly Bath" includes a Jacuzzi tub and separate dual-head shower.
March 29, 2015
Rated 4 out of 5 by mb85 Great vacation
The resort is beautiful. Well kept and very clean. However, I was disappointed in the quality of food at Ocean and Pailolo Restaurant, especially for the price. I ordered a salad at Pailolo and the grilled chicken on top was barely edible. I would return to the resort, but definitely would not eat at the restaurants on site.
My only other complaint is that our room view was the highway. The noise was unreal. We couldn't even open the patio door. Would have preferred a smaller room with a better view.
March 10, 2015
Rated 5 out of 5 by JEZ88 Pools Great for the Kids
Had a great time with the kids at the pools, nice variety. Also had a good dinner at Pailolo where Angela took good care of us.
February 23, 2015