Rated 4 out of 5 by Dwight123 Being coming for 12 years
Love this hotel... Beach, swimming pools and gardens especially... great space for kids to run around or just relax under a tree near the beach... My only concern is the food and the hotel losing connection with its local surroundings... The food because the menu has lost alot of the Thai dishes that use to be on it.. food choice is generic like any other large luxury hotel.. we always liked it because it was in krabi, it had a good connection to the local people, culture and food... Now if I didn't go outside the hotel it feels like any other large luxury hotel in fiji, hawaii, etc.. Pls don't lose that local flavour.. it is a strength of the hotel...
July 15, 2014
Rated 4 out of 5 by BangkokBrian Wonderful property, but beware of unexpected charges
The rooms have been recently updated and are a great improvement. The grounds are extremely well maintained, and the hotel fronts the best beach in Krabi and essentially has almost the entire beach to itself. But watch out for unexpected charges, as this is a bad habit of the hotel, and when I raised this issue directly with the front desk staff, my concern was ignored. Upon checkout, the clerk was caught in the middle and the management refused to assist her, and she was unable to do anything to resolve my issue. Afterwards, I wrote to the GM to express my concern, and she promised to get back to me but now three weeks have passed and I have heard nothing. I feel I have given plenty of time for the hotel to have addressed my concern in some way. My advice to others is to not assume you can resolve the issue upon checkout. As soon as you notice the problem, follow it up immediately and do not stop until it is resolved then and there. At checkout, the management obviously knows you don't have a lot of time (e.g., on the way to the airport), so they appear to delay and avoid hoping that you will give up before they do.
July 19, 2014
Rated 5 out of 5 by tomySC 2 weeks of great family vacation !
We spent two weeks of vacation with great experiences for the whole family (2 adults & 2 Kids (14+20 years) in the Krabi Beach Resort.
The large space of the hotel compound (250 rooms, including 3 restaurants, 3 bars, a really well equipped gym and beach sport center) the beauty of the garden arrangements, the 2 pool areas and last but not least the directly connected beach area were awesome. Over all, even though the weather was not always sunny in the rainy season, the variety of facilities in the hotel made the stay very pleasant
But most above all, we would like to recognize the friendliness of the hotel staff and the outstanding support which was offered to us by the recreation team. Each day, there was an interesting activity program offering (yoga, kayaking, tennis, biking, Thai boxing lessons, ..).
And for us (depending on specific interests), they invented (each day) a special (outside) activity program (hiking, sea kayaking, biking, Elephant riding,..) which gave us many unforgettable experiences of Krabi and the whole area.
This made our stay really special and unique, it seems for us that we had to leave back some new friends at the end of our stay.
Special Thank you to Kasidet and his team, we are looking forward to our next opportunity to return !
June 23, 2014
Rated 4 out of 5 by Ruchi Good experience
We had a really good time in Krabi Sheraton ... awesome place with wonderful service .... its far from the shopping place hence in case you want a quiet holiday with family ... Sheraton is the place to go :)
July 7, 2014
Rated 4 out of 5 by raba68 very good location
Although the food was good, wish there was more variety. Was great to see the gluten free items at breakfast. Overall, a nice hotel.
July 3, 2014
Rated 4 out of 5 by Benedict2014 Nice beach view
This hotel made us feel comfortable, great beach view, nice swimming pool and good staffs. However, the quality and variety of the food have to be improved (mangosteen and Gecko).
July 2, 2014
Rated 4 out of 5 by SunilC Good family holiday resort
Perfect place for beach family holiday for weekend or more. We are family of 5 with variety of interests. We'd a great time with kids on beach and the pool. The restaurants server good local and international cuisine.
Me and my wife had a great time on our own as we could leave the kids at the kids club. If you are in visiting krabi, I'll highly recommend to stay at Sheraton
June 30, 2014
Rated 5 out of 5 by Yengkee Awesome
Two thumbs up, serene location, friendly staff, clean room.
However, the egg bar ruin the air in the restaurant and the capuccino needs to improve.
July 1, 2014