Rated 2 out of 5 by natssant2014 Some service must be improved!
This is not the first time I visit this hotel when I travel to Krabi. However, this time many things seem not to reach my expectations.
To describe in detail;
- We can't upgrade room this time (which is acceptable due to busy period)
- Late bag delivery. We reached the room for more than 15 mins then there was a call to ask which bags we looked like?
- Broken bathroom slide door. We didn't even know it was broken until there was a staff open our room "without knocking". I'm still wondering how can you guys provide us a broken room. We decided not to fix that door cause we already take off our stuffs from our bags.
- Later on, when we checked room facilities, there was not enough drinking water. And there was just "one bathrobe". We got to call operator to ask for those stuffs.
- After first dinner, surprisingly that our room was NOT turned-down!
- Moreover, we experienced an "Unprofessional service" from Malati restaurant; no napkin, we got to request for that. No menus for us - we asked them for menus for "3 times". Above than that, very late food happened here as well.
However, service from Sheraton club staff goes beyond expectations. Good service though.
May 2, 2014
Rated 4 out of 5 by Pitch47 Nice place
Excellent location for beach holidays. Rooms are modern and clean with all needed facilities. Wifi in room is charged, should be free for this hotel category. Food in the restaurants could be improved and one or two more restaurants would be welcome (a grill - japanese food - etc.)
March 3, 2014
Rated 5 out of 5 by Mick53 Holiday paradise.
A beautiful resort in a fantastic location with friendly, efficient staff to meet your every need - what more could you want.
Well, it was spotlessly clean, the pool area was excellent, the grounds were immaculate, the food was consistently good with a great international choice of menu.
February 19, 2014
Rated 4 out of 5 by Suji This hotel is exceptionally relaxing
Although the buildings are modest in design terms, the surrounding grounds and landscape is grand and in harmony with the nature. There is a beautiful sandy beach with most hotel facilities. The hotel is not isolated and there are shops and restaurants plus few other 5 star hotels in the vicinity, which is a plus.
March 25, 2013
Rated 4 out of 5 by Haivy Nice Service & Great Hotel
Overall had good experience staying with Sheraton Krabi Beach Resort.
Staff are friendly and polite.
Although, hotel is quite far from the Aonang Beach. Suitable for a short trip and lovely + relaxing place.
April 6, 2014
Rated 3 out of 5 by nickid Great Hotel but Noisy
Firstly, I think the hotel has very good service, food, room & facilities.
However, I must complaint about the hotel hosting very noisy parties with loud music blasting the whole day and into the night, which disturbs other guests who were looking for some peace and quiet from this resort-like hotel.
September 9, 2012
Rated 4 out of 5 by Travelalot33 Another good stay at Sheraton Krabi
We stayed at Sheraton Krabi three years ago. This return visit was nicer because the Club Lounge now has both indoor and outdoor seating - before it was only outdoor seating and a bit warm. Also the hotel grounds have been improved with a lessening of the mangrove forest previously on the property. Wonderful that the hotel has carts to take you around the hotel premises when needed due to distance and the heat. Breakfast buffet was great. Platinum benefits were good with upgraded room and complimentary breakfast buffet and Club Lounge access. Hotel shuttle to Ao Nang was useful and reasonably priced, as well as the shuttle to/from the airport. We enjoy the wildlife on the hotel property such as the different types of birds. Last time we saw the monitor lizards in the creek and pond and the fiddler crabs but missed seeing them this time, though heard from other guests that they are still around. Railey's beach is an easy day trip from the hotel via shuttle to Ao Nang and then "long boat" to Railey's Beach. Management is attentive and engaged with guests.
March 20, 2014
Rated 5 out of 5 by TwinCountries Great place for vacation
It is located in a very quiet place with private beach. I am happily surprised by the large size of the resort. The restaurants in the resort provide quality authentic Italian and Indian food. The only place for improvement is for breakfast. I wish more tropical fruits would be made available.
December 24, 2012
Rated 4 out of 5 by Baitong First time in Sheraton Krabi
This is the first time I stayed at Sheraton Krabi. All in all, service & food are in the standard except for Sheraton member club's room. Plenty of food & snacks were provided but the amount & variety are not much compared to other hotels. Room is quite small & room making wasn't clean
December 9, 2013
Rated 5 out of 5 by raincouver Great stay!
I really enjoyed my stay at this hotel! Beach was awesome; great location to go boating and massages! Gardens look beautiful! Nice and relaxing walks! Really enjoyed my experience with people! Would recommend this hotel for my friends to stay!
February 28, 2014
Rated 5 out of 5 by CarlyTugg Staff and beach
Hotel has very friendly and helpful staff.
I learned how to wind-surf at this location - and the three trainers were all very good - James, XE and M.
Also, the best beach location and cleanliness in the area.
March 23, 2014
Rated 5 out of 5 by Kimble63 Very friendly and comfortable hotel.
The friendliness of the staff made this holiday hotel extra special. Would recommend upgrading to use the lounge for drinks and snacks.
Beach outside and to the right of the hotel was fine, just be carefull of glass if you turn left onto the beach.
February 18, 2014
Rated 5 out of 5 by mhrsby Amazing experience of krabi resort
Hotel ambience and services are pretty good.. Had amazing experience in resort specially in pool, mandra spa and live music..
View from room is beautiful.. This resort is a place everyone must try once to calm urself and reduces all ur work stress.. It's a place of serenity :-)
June 16, 2013
Rated 5 out of 5 by Aie1968 ์ืNice hotel.
Nice hotel. Good sleep. Great relaxation. Very good beach.
April 27, 2014
Rated 5 out of 5 by Guitarjimh Peaceful hideaway in the Land of Smiles
We loved our stay at this lovely hotel. The setting in a very natural environment right next to the beach was perfect. We liked observing the wildlife (mainly birds and harmless reptiles) from the comfort of our balcony. Service was excellent and always with a lovely smile.
December 2, 2012
Rated 5 out of 5 by vanforrest You don't need to leave the resort!
I came to the Sheraton because I was disappointed in another hotel I was booked into. The Sheraton met all my expectations. Everything about this hotel was excellent, especially the food. I would definitely come and back and would certainly recommend it to friends.
September 30, 2013
Rated 4 out of 5 by Louiselane An oasis of peace and beauty.
Every need was met with smiling faces and efficiency. Fabulous location with beautiful grounds and beach. Golf buggies available to take you around where and when required. Delicious and varied breakfast available. We had a deluxe sea facing room which was lovely.
April 28, 2013
Rated 4 out of 5 by Vishy63 Sheraton Krabi Experience
I visited Krabi last week with family & friends and our stay at Sheration Krabi left a lasting experience. The rooms were spacious and clean, staff courteous and we got access to Sheraton Club which was wonderful. I thought the SPA was bit on the expensive side
August 7, 2013
Rated 5 out of 5 by PowerPuffGirl6 Exclusive
The location of the Sheraton Krabi is exclusive and away from the hustle and bustle of Ao Nang. It provides privacy to guests and has excellent facilites and a high level of staff service. It is a great place for one to really rest and relax.
January 8, 2014
Rated 5 out of 5 by Kavalou Great stay at the Sheraton Krabi
We stayed there for 4 nights and before arriving, we made it quite complicated for the reservation staff ("not the average customers") but the staff has been excellent: very flexible with our requests, very quick reactions on mails, etc.
From arrival to departure, excellent service. We have 2 kids of 6 and 9 yo and all the facilities were great for the 4 of us. When it was raining, the kids could go for an activity that they really liked.
But what made our stay so special is the "cooking staff" who were able to make gluten-free meals each time for our daughter. And at breakfast, gluten free bread & muffins were available on the buffet table (well separated from the rest of breads etc.). This made our meals so much easier and actually we almost did not go out for dinner and stayed at the sheraton (so many different restaurants - very good, and in the end with the SPG kids pass, not even expensive).
And on top of that, it was my husband birthday and they offered us a fantastic birthday cake!
We would definitively stay there again!
May 22, 2013
Rated 5 out of 5 by jcbrad Simply Excellent
It is all good at this resort. The remodeled rooms are comfortable, the staff always friendly, the pools/beach terrific. And we enjoyed the three restaurants on site. Our second time there. This time with a group of nine. I suspect we will be back again.
March 17, 2013
Rated 5 out of 5 by Babydip Buggy drivers
The buggy Drivers were excellent n courteous. Eve. In the rain they ensured guest do not get wet that they go all the way out running out in the rain and assisting guest. Well done.
At the reception was met by Joaquin who made us feel very comfortable
September 4, 2013
Rated 5 out of 5 by gilet starguest review
could enjoy excellent coffee in the room and as premium guest facilities in the club including snacks and wine /sparkling wine Thanks for considering green economy too. Just a pitty not to enjoy Wifi in the room and on the beach reading news
December 29, 2012
Rated 5 out of 5 by Robert1 Peaceful and relaxing
Hotel has great pool and beach area. Wonderful for relaxing. Also has great fitness center and tennis. Good club services. Great evening events, we went to the food and wine tasting it as excellent featured ozzzy wines. Spa was very nice.
May 2, 2013
Rated 4 out of 5 by Kimmie51 Hotel in good location
The Sheraton is excellent in many ways. The room was large and bathroom very clean and modern, with a bath and shower. The breakfast was disappointing. The egg station is not very organised and table and chairs need updating.
December 29, 2013
Rated 2 out of 5 by ALOK0810 SAD EXPERIENCE
HOUSE KEEPING WAS TERRIBLE, MY CIGARETTE BUTT IN BALCONY REMAINED DURING MY ENTIRE STAY, IN ROOM DINNING 3 CALLS WERE REQUIRED TO GET A BUCKET OF ICE, MY INTERNET PROBLEM COLUD BE FIXED ONLY AFTER 12 HOURS, OVERALL A VERY SAD EXPERIENCE
July 5, 2013
Rated 5 out of 5 by COOLMAN Hotel with a huge, wonderful and ecotic garden
This hotel ist the best place on the island for relaxing and enjoy the taste of Thailand. A very friendly staff, a huge exotic garden, 2 pools, a nice beach make your holiday really wonderful. Ten days like in paradise, thank you.
March 9, 2013
Rated 4 out of 5 by 1957Johan Way too pricey hotel jn Krabi
Pros. Location. I really liked the stretch of beach, far away from busy Ao Nang and nearly no tourists at the beach. I liked most of the things about this Sheraton hotel, the swimming pools are just fantastic, the Gym OK, the breakfast was outstanding.
But, a few cons.... I do not regard this hotel to be a 5 star hotel. First of all, a 5 star hotel should offer Wifi at the rooms for free acccording to my opinion. Secondly, and this is why I will not return to Sheraton Krabi for sure. The food prices are way way to high. I have spent many nights at 5 star resorts in South East Asia and elsewhere. I am used to the price level in Scandinavia, but prices at Sheraton Krabi is actually the most pricey I have ever experienced. I am sure the staff at the restaurant is not paid much more than minimum wages, therefore I beleive Sheraton Krabi would benefit greatly from putting down the prices considerably and that way get more guests to choose to eat at the resort, instead of to take a stroll to the nearest restaurant nearby in the main street just outside the resort.
August 26, 2012
Rated 5 out of 5 by Savannah888 Even better than expected
One of the best organised hotels I have visited, the staff were there to meet all our needs in such a friendly and welcoming way.
March 23, 2014
Rated 5 out of 5 by Mike1507 Accommodation features
My only comment was that the room furniture has insufficient storage for long stays.
There is little or no draw storage in room.
Rooms prior to renovation were better equipped.
February 14, 2014