Rated 2 out of 5 by JIMMYSHEN02 very irresponsible receptionist Betty Zhang
the receptionist is quite rude. i ask for late check out and the receptionsit agreed. but when i approached the front desk for swipe my room card, the receptionist Betty zhang is very rude. she said i told lie and noone in receptionist agreed to a late checkout. as a SPG gold member, i feel it's such an unhappy experience to deal with this rude lady. additionally, the receptionist for night shift seems very unqualified. it takes me and my friends almost half an hour to complete the check in. in general, i will not recommend this hotel to anyone, the hotel is old and the service quality is so bad. just doubt how the management is working here.
July 5, 2014
Rated 5 out of 5 by feifei1986 Good resort and good recognition
Amazing recognition for Platinum status, was upgraded to a seaview suite with a hot tub and never have I seen such an amazing plate of fruits as welcome gift. The SPG staff who helped me, Ms.Sun was amazing and cared to my every need. I was trying to get to an early flight so I missed the breakfast but she was amazing and helped arrange a hot breakfast for me to pack away .
The resort itself is quite nice, alot of trees, just the pools were not extremely big but that is okay. one down side is the very little number of outlets in the room but that is not so bad. toiletry was very nice, and the breakfast was also quite nice.overall A+ experience.
Yalong Bay has the best beaches in Sanya In my opinion.
June 24, 2014
Rated 1 out of 5 by Whitefang Lousy experience
good hardware and beach. That is the only good thing abou this hotel. The rest, from food, service training are very much substandard. If you are looking for a relaxed and hassel free holiday, don't come to this place. The management seems to care more about promoting over priced X'mas meal than meeting the basic hotel service standards. This is coming from a Starwood platinum member who has logged in many nights at the system. Nothing here, but disappointment
December 25, 2011
Rated 5 out of 5 by OksanaL Great Experience!
Want to share my great experience and to thank you all for creating it for me and my family! From the checking in till check out we felt warmly welcomed and taken care of! The room is very clean and neat, all looks new and fresh! Breakfast was another thing which made us to fall in love with your hotel! The empty plates were flying out from our table same second it were cleaned by us) I would love to specialy thank Guilian, who was very attentive! He recommended us the BBQ buffet, which we enjoyed a lot! The atmosphere and food were outstanding! The musicians were adorable and even sang a russian song for us) My family spent a great weekends and we r looking forward to come back to your beautiful resort!
November 3, 2013
Rated 5 out of 5 by shiiyunn Great Customer Service, Nice Room
Pleasant experience staying at Sanya given that this was a rather new hotel and i was expecting renovation and noise etc. However i was surprise that most of the work has been completed and very nice and quiet. The staff were very nice and willingly to help. Kudos to Elijah from the Pool bar and also Restaurant Manager Giuliani (sorry if i mispelt) for going out of their way to get me a Chicken Caesar Salad for my pool bar lunch
June 2, 2014
Rated 4 out of 5 by goodman nice hotel
very nice environment, room is spacious
May 24, 2014
Rated 3 out of 5 by Melly22 Sheraton quality a long way to go in Sanya
After staying at Sheraton resorts/hotels in Asia and other 5 star branded places, this was not up to the high quality we are used to.
- beautifully designed building, but lacking up keep to furnishings such as couch in room, cushions were stained in dining area, wooden furniture looking tired.
- lovely location
- for an older hotel, the room still had a modern feel
- quality of breakfast was good, nice tasting pastries/cakes, lovely fresh bread
- lobby bar service and drinks were good
- lack of English speaking staff
- not a selective choice in restaurants- one closed and one being refurbished
- the cost of my dinner at the cafe was very expensive for a very small piece of dried salmon and tasteless squid ink pasta
- looking for the service by the pool
- the cost did not meet the quality of Sheraton experience
- staff need to be more vigilant of patrons behaviour that effects the experience of others eg/ young children in adult pool, loud rowdy behaviour
We realise that some of these factors are driven by the current cliental, however if Sheraton and Sanya tourism wish to broaden this, these areas need to be addressed.
April 20, 2014
Rated 5 out of 5 by SantaLucia Facility and pool are very good
Water slide is my kid's favorite.
April 17, 2014