Rated 5 out of 5 by nick101 Fantastic Hotel
Thanks to all at Sheraton La Caleta for a fantastic holiday. A beautiful hotel worthy of its 5^ status with very friendly and helpful staff set in an up market area of the island. Highly recommended and am not surprised at what I have heard is an over 85% quite exceptional return rate
October 20, 2014
Rated 4 out of 5 by KeCe Pity about the brick red colour
Just back from relaxing hotel at La Caleta Sheraton. Excellent service all round. special mention for extra special service to David and the little girl from Curacao on Pool service. Lester, Maikke,Jose (manager) and Karolina ( manageress) who started our day so well in El Parador. Please tell Faisal in Pool cafe to concentrate on customers orders instead of looking around as he got our order wrong.Well sorted by Giovanni but our only let down.
October 16, 2014
Rated 5 out of 5 by nules Fabulous hotel for a stay in Tenerife.
We thoroughly enjoyed our week in the Sheraton, Costa Adeje in December '11. It is just a gorgeous hotel with a really friendly feel thanks to the staff. It is also aesthetically beautiful obviously- I loved it the moment we arrived in the lobby.
The only points I would make where I feel an improvement could be made would be re the following:
1. Pillows on bed are not good- need firmer pillows!
2. Gym:No access to the water dispenser which is out in the spa section and which was locked when I used the gym in the mornings (approx. 7.45 am)- I needed water, and there were only a couple of small bottles of water available! Also, floor mats not available 2 of the 5 mornings I was there and I needed the mat.
3. Our stay included use of the spa on one occasion only, and to be used during first 3 days. Why could we not use it any day of our 6 days, or indeed why not unlimited use as for pool etc? For a 5 star hotel, I thought this was very strange.
4. We would love to have dined in the hotel on one or two evenings, but frankly, the price for the buffet and the Japanese restaurant were far too high. Clearly, we were not alone in thinking this, as it appeared to us that these restaurants were very quiet. E38 per person for the evening buffet is just too expensive especially considering how inexpensive it was to eat outside of the hotel. What a shame. We met other Sheraton guests who felt the same, so we all dined elsewhere in Costa Adeje.
Some information in the room stated that if we wished to have our towels changed any day that we should leave them in the bath. We didn't need our towels changed and thus did not leave them in the bath, yet received new towels every day. Lovely, but unnecessary. Sheets were changed the day before we left though I told maid there was no need!
Only other thing I could say is that I would absolutely love to stay in this hotel again, but could not afford it ( we were lucky to have had Air Miles points to stay this time) so could accomodation costs be reduced?!
Some really really lovely touches were the bottle of Cava sent to our room on our wedding anniversary (Dec. 13th) and some cake for my husband's birthday on Dec.10th- lovely surprises received with thanks!
January 10, 2012
Rated 4 out of 5 by Max55 Lovely winter retreat
This was our second Xmas visit to this lovely quiet , friendly and well equipped hotel. The quality of the facilities and staff were excellent and on the whole we were very pleased with our 14 night stay. There has however been a round of cut backs which we felt were penny pinching , these included the removal of smoked salmon and fresh yogurt from the buffet menu and worst of all the removal of cushions on the pool sunbeds. All the staff were very helpful and eager to please
January 18, 2012
Rated 5 out of 5 by FinnishFamily Nice stay
We have visited this hotel multiple times with Family and have had fun and relax. Children's club has marvellous personnel, for example. Pool area is very nice and hotel is very clean. Small minus: During our last visit the quality of food served in Pool bar was not so good as previously. For example salads were very small compared to price. Still, we are going again in April.
December 11, 2011
Rated 5 out of 5 by nick101 Lovely hotel and staff
Just spent a lovely week in the Sheraton la Caleta October really is the ideal month to go weatherwise. The hotel is beautiful, staff freindly and helpful, the food (we sampled all resturants) and facilities are very good. My compliments to the manager and staff of this 5* paridise. Note its also in a wonderful/safe up market resort area that has been developed over the last 10 years. If you want more exicitement Playa Las Americas is only 1.45 Euros for a single from the nearby bus stop or 16 Euro in a taxi. Enjoy we did!
October 21, 2013
Rated 2 out of 5 by Lewie Third and last stay in this hotel
Apparently the pump for the only two freshwater pools ‘broke’ overnight on the Sunday night and yet, conveniently there were twelve workmen ready to start work, first thing on the Monday morning, cordoning off the pool to look like a crime scene and turning the hotel into a building site with drilling, chipping, cleaning and painting the pools for five days! No freshwater pools for our holiday, no hoist for the disabled guests and disingenuous of the hotel not to inform these guests that maintenance work was going to be carried out. We were told by one of the pool boys that is was maintenance work. La Venta, Spanish restaurant – possibly the worst Paella I have been offered, ever. Rice uncooked enough to be unwise to eat. Totally different from previous years food in this restaurant. We had booked for a fourth year and have now cancelled this booking.
September 27, 2014
Rated 4 out of 5 by Robga30 Super
Hotel is clean and the Personal very friendly
September 30, 2014