Rated 5 out of 5 by nules Fabulous hotel for a stay in Tenerife.
We thoroughly enjoyed our week in the Sheraton, Costa Adeje in December '11. It is just a gorgeous hotel with a really friendly feel thanks to the staff. It is also aesthetically beautiful obviously- I loved it the moment we arrived in the lobby.
The only points I would make where I feel an improvement could be made would be re the following:
1. Pillows on bed are not good- need firmer pillows!
2. Gym:No access to the water dispenser which is out in the spa section and which was locked when I used the gym in the mornings (approx. 7.45 am)- I needed water, and there were only a couple of small bottles of water available! Also, floor mats not available 2 of the 5 mornings I was there and I needed the mat.
3. Our stay included use of the spa on one occasion only, and to be used during first 3 days. Why could we not use it any day of our 6 days, or indeed why not unlimited use as for pool etc? For a 5 star hotel, I thought this was very strange.
4. We would love to have dined in the hotel on one or two evenings, but frankly, the price for the buffet and the Japanese restaurant were far too high. Clearly, we were not alone in thinking this, as it appeared to us that these restaurants were very quiet. E38 per person for the evening buffet is just too expensive especially considering how inexpensive it was to eat outside of the hotel. What a shame. We met other Sheraton guests who felt the same, so we all dined elsewhere in Costa Adeje.
Some information in the room stated that if we wished to have our towels changed any day that we should leave them in the bath. We didn't need our towels changed and thus did not leave them in the bath, yet received new towels every day. Lovely, but unnecessary. Sheets were changed the day before we left though I told maid there was no need!
Only other thing I could say is that I would absolutely love to stay in this hotel again, but could not afford it ( we were lucky to have had Air Miles points to stay this time) so could accomodation costs be reduced?!
Some really really lovely touches were the bottle of Cava sent to our room on our wedding anniversary (Dec. 13th) and some cake for my husband's birthday on Dec.10th- lovely surprises received with thanks!
January 10, 2012
Rated 5 out of 5 by Vladimir67 Great holidays at Sheraton Caleta
For the second consecutive year , in the month of May , I went with my family in this hotel and hope to return again next year ! The staff is extremely friendly, attentive
and prepared . The restaurants are great although we preferred a to explore some good restaurant , away from the bedlam of touristic Adeje . The rooms were spotless as well as swimming pools and all the rest of the structure . My 4 year old daughter participated in the activities of the baby club having a great time ! Highly recommended !!!
January 7, 2015
Rated 5 out of 5 by nick101 Lovely hotel and staff
Just spent a lovely week in the Sheraton la Caleta October really is the ideal month to go weatherwise. The hotel is beautiful, staff freindly and helpful, the food (we sampled all resturants) and facilities are very good. My compliments to the manager and staff of this 5* paridise. Note its also in a wonderful/safe up market resort area that has been developed over the last 10 years. If you want more exicitement Playa Las Americas is only 1.45 Euros for a single from the nearby bus stop or 16 Euro in a taxi. Enjoy we did!
October 21, 2013
Rated 5 out of 5 by FinnishFamily Nice stay
We have visited this hotel multiple times with Family and have had fun and relax. Children's club has marvellous personnel, for example. Pool area is very nice and hotel is very clean. Small minus: During our last visit the quality of food served in Pool bar was not so good as previously. For example salads were very small compared to price. Still, we are going again in April.
December 11, 2011
Rated 5 out of 5 by CJinUK Superb Hotel Experience
This is an absolutely great hotel to stay in. The place is spotless the breakfast buffet is fantastic and the staff are great. The poolside areas are very well kept and there is an ample supply of towels and sun loungers. As an SPG platinum member I was given a large suite which was almost an apartment in it's own right, Everything about our week away at this hotel was faultless and the manager and his staff deserve all the praise coming their way. The pictures on the net do not do this hotel justice, it is very much better in real life.
September 28, 2013
Rated 4 out of 5 by Max55 Lovely winter retreat
This was our second Xmas visit to this lovely quiet , friendly and well equipped hotel. The quality of the facilities and staff were excellent and on the whole we were very pleased with our 14 night stay. There has however been a round of cut backs which we felt were penny pinching , these included the removal of smoked salmon and fresh yogurt from the buffet menu and worst of all the removal of cushions on the pool sunbeds. All the staff were very helpful and eager to please
January 18, 2012
Rated 5 out of 5 by Oxy19 Friendly, quality services hotel
We spent 7 days at Sheraton and we had a great time. Their staff was very friendly, the room was comfortable, food was excellent. Its location close to the ocean makes it a pleasure to go for a swim in the morning before having their tasty and rich breakfast.
Alina, from the PR/ customer management department was fantastic: was always there if we needed something in the hotel, and also recommended some really nice places to see in the area.
We would definitely go back.
November 26, 2014
Rated 5 out of 5 by LBM0411 I canot fault this hotel
This is by far my new favourite Starwood property. The staff are professional and courteous, the facilities and location superb and the buffet breakfast delicious! We were upgraded to a Premium Terrace view with a huge terrace with sunbeds and a panoramic view of the ocean, which is worth paying a premium for even if you are not lucky enough to get an upgrade. There are some lovely restaurants in Caleta, which is a 15 minute walk and some good bars along the coast in the other direction towards Los Christianos, also within easy walking distance. This is our fourth time at this hotel within the last two years and I fully expect to be back for a long weekend again before the year is out.
June 14, 2013