Rated 4 out of 5 by Falcon31 Good hotel for relaxing in the sun
We enjoyed our time at this hotel, the outside areas are lovely, the rooms are well sized and the staff are very helpful and friendly. There is no attractive beach area close by though. Breakfast was of a high standard but we felt the restaurant options were overpriced and not of great quality. Most guests seemed to agree and ate elsewhere in the evening.
July 11, 2014
Rated 5 out of 5 by nules Fabulous hotel for a stay in Tenerife.
We thoroughly enjoyed our week in the Sheraton, Costa Adeje in December '11. It is just a gorgeous hotel with a really friendly feel thanks to the staff. It is also aesthetically beautiful obviously- I loved it the moment we arrived in the lobby.
The only points I would make where I feel an improvement could be made would be re the following:
1. Pillows on bed are not good- need firmer pillows!
2. Gym:No access to the water dispenser which is out in the spa section and which was locked when I used the gym in the mornings (approx. 7.45 am)- I needed water, and there were only a couple of small bottles of water available! Also, floor mats not available 2 of the 5 mornings I was there and I needed the mat.
3. Our stay included use of the spa on one occasion only, and to be used during first 3 days. Why could we not use it any day of our 6 days, or indeed why not unlimited use as for pool etc? For a 5 star hotel, I thought this was very strange.
4. We would love to have dined in the hotel on one or two evenings, but frankly, the price for the buffet and the Japanese restaurant were far too high. Clearly, we were not alone in thinking this, as it appeared to us that these restaurants were very quiet. E38 per person for the evening buffet is just too expensive especially considering how inexpensive it was to eat outside of the hotel. What a shame. We met other Sheraton guests who felt the same, so we all dined elsewhere in Costa Adeje.
Some information in the room stated that if we wished to have our towels changed any day that we should leave them in the bath. We didn't need our towels changed and thus did not leave them in the bath, yet received new towels every day. Lovely, but unnecessary. Sheets were changed the day before we left though I told maid there was no need!
Only other thing I could say is that I would absolutely love to stay in this hotel again, but could not afford it ( we were lucky to have had Air Miles points to stay this time) so could accomodation costs be reduced?!
Some really really lovely touches were the bottle of Cava sent to our room on our wedding anniversary (Dec. 13th) and some cake for my husband's birthday on Dec.10th- lovely surprises received with thanks!
January 10, 2012
Rated 5 out of 5 by MickyMouse very nice structure, perfectly managed
I am a platinum member and know very well the Starwood properties worldwide.
Up to now this is probably the best managed hotel I have been to.
Staff is proactive, efficient and very nice. Food is good and there is enough variety, the Club Lounge is perfect. The hotel is great with sea water swimming pools and a lot of vegetation.
Only minus was the bed (not very comfortable)
July 4, 2014
Rated 5 out of 5 by Jo1977 Excellent service and fantastic Spa
Highly recommended for Spa
July 6, 2014
Rated 4 out of 5 by Max55 Lovely winter retreat
This was our second Xmas visit to this lovely quiet , friendly and well equipped hotel. The quality of the facilities and staff were excellent and on the whole we were very pleased with our 14 night stay. There has however been a round of cut backs which we felt were penny pinching , these included the removal of smoked salmon and fresh yogurt from the buffet menu and worst of all the removal of cushions on the pool sunbeds. All the staff were very helpful and eager to please
January 18, 2012
Rated 5 out of 5 by FinnishFamily Nice stay
We have visited this hotel multiple times with Family and have had fun and relax. Children's club has marvellous personnel, for example. Pool area is very nice and hotel is very clean. Small minus: During our last visit the quality of food served in Pool bar was not so good as previously. For example salads were very small compared to price. Still, we are going again in April.
December 11, 2011
Rated 5 out of 5 by Patsy57 Lovely hotel
We have just returned from a seven night stay at the Sheraton. I can honestly say that the hotel was perfect. Our room was large and spotlessly clean and the staff very friendly. The hotel has a very good choice of places to eat, I would highly recommend the Japanese Restaurant. We can't wait to return.
June 29, 2014
Rated 1 out of 5 by Dubfire Another Top Tenerife Hotel that Misses the Mark
I spent less than 24 hours in this hotel as I am a business traveller with 20+ years of relentless worldwide travel under my belt. That means that I know exactly what I want and expect a certain MINIMUM level of quality in a 5 star hotel. Sadly the Sheraton here missed the mark:-(
Business traveller's want and expect speedy WORKING WIFI upon check-in. Mine stopped working after 10 minutes and never resumed. And just to be sure it wasn't an issue with my laptop, I even tried to log on via my iPhone, iPad, iPad mini and second laptop. None worked:-(
The room decor was very dated and drab, there was NO minibar in the room and the small fridge that I had was totally empty. The late night room service menu was really poor and bizarre (nachos? in SPAIN??).
I had a large suite on the club floor and there was no telephone in the bedroom.
The gym was small for a large resort hotel but nice; yet NONE of the treadmill machines had a working TV signal on their monitors. Also I saw no signs to lead me to the gym. Just signs that lead to the spa which is where the gym is located. There's an elevator down a corridor not far from reception that leads directly to the gym area but of course you'd never know that cause there's no sign:-(
I did not get a chance to walk the outdoor grounds, the beach, eat at one of the restaurants, order room service or visit the spa.
The search for a quality hotel in tenerife goes on...
June 9, 2014