Rated 5 out of 5 by Scibar This hotel is quality
We feel that the interests of your guests have been thought about in great detail. The staff are so friendly and informative. We had a great relaxing time-just what we needed.
August 7, 2014
Rated 3 out of 5 by Dom41 5 Stars?
This was a wonderful hotel but now seems to be run on a cost cutting system rather than 5 stars. If you arrive mid week as I did there is no concierge. Air con in room only works on lowest setting. Water pressure in bathroom so low you cannot take advantage of the stunning shower facilities. Towels for pool area are restricted to one per guest and not until after 11am. Mini bar in room was not restocked - had to request at reception. Only one restaurant open Mon to Wednesday. The others are closed - cost saving again? When the restaurant did open the menu has shrunk by half. Breakfast buffet now includes a vending machine for coffee instead of attentive waiters!
What makes this bad is that this hotel was not like this before. Having stayed here 5 times, this visit 12 months on from the last which was great, you can see how the recession has taken hold. A real shame. The staff, many of who remember me are brilliant. It's the cost cutting that's bad.
October 13, 2012
Rated 5 out of 5 by kyren A hidden Gem
Another exceptional Sheraton hotel. From the moment you arrive at the barriers leading to the resort, you are overwhelmed by the beauty of the resort.
The hotel is more suited to couples. H.
However I was there with 3 young children and 3 adults and had a fantastic time. If you just want to relax, indulge and enjoy your family break, look no further.
It was spotlessly clean and well maintened.
Very attentive staff, who always smile.
The sunset and the 11th floor area needs to be seen to believe it. A couples dream!!
I can't fault this hotel.
August 4, 2014
Rated 5 out of 5 by Lucky88 This hotel is like a dream...
It's location is breath-taking, sitting proud within the mountains. The feel is modern but classy with a lot of exposed natural materials. The rooms are well sized and of a very good standard. The food was fantastic and the service of the waiters was top draw, bending over backwards to satisfy any of our requests. And this was the same for the rest of the staff at the hotel, always willing to ensure our every need was catered for and making us feel so special. The pools are very good, and the sunset pool on the 11th floor is something special that has to be experienced. The spa on-site is also superb with it's own excellent outdoor pool.
Overall the hotel was everything I could have dreamed of, and more. It's classy and modern feel, and attentive and welcoming staff made our week incredibly special.
July 2, 2013
Rated 4 out of 5 by vanbosfr Children are unwanted
Although this is the first time we encountered this in a Sheraton Hotel, children are considered as the paria's of the hotel.
They are not allowed to go to the main swimming pool and are convicted to 2 very small swimming pools (2 times 5 m * 10m) barely heated (26°C). Above this they are situated in the shade in the afternoon.
We told the manager and he said he couldn't do anything. After a long discussion, he allowed to go to the main swimming pool from 10am to 11 am.
This is unacceptable and a shame for Sheraton.
February 27, 2012
Rated 5 out of 5 by goldman20 Peace, perfect peace!
We have recently returned from 10 days of total relaxation and pampering! This hotel is set high in the hills above Maspalomas and is the perfect place to relax and unwind. The views are stunning, especially from the balconies on the higher floors and the area around the Sunset Pool.
The room was large and well equiped and the room maintainance was excellent throughout our stay.
The staff were very helpful and eager to please. The food was good and very reasonably priced if you take the half board option on arrival
Overall a great holiday. Thanks for looking after us.
May 24, 2014
Rated 5 out of 5 by Roob A place to relax and unwind
We stayed here for just one week and from the moment we walked in the door we were blown away by the friendly staff and the atmosphere in the hotel. The facilities in our room were very good.
We used all the pools but the sunset pool has to be the best.
Food in the buffet restaurant was excellent too with every need catered for and we were made to feel special by all the staff. The only thing we found uncomfortable was to have smokers in the outside eating area whilst we were eating.
This is definitely a place where couples can relax and spend valuable time together.
July 24, 2014
Rated 5 out of 5 by DaddyEB Fantastic
5th visit and it gets better.Exceeded expectations this time with even better quality food at breakfast and Dinner
Now with free WiFI everywhere and boy is it quick!!!!!!!!! Free parking too and the golf shop is now at the hotel. Good staff many who have been there for years and recognised us.
We will be back
October 24, 2013